Project Manager Management

MYTHRI GOWDA

Contact: +1-201-***-**** Email: ***********.**@*****.***

TECHNICAL PROJECT MANAGER

Global IT Project Manager Release &Delivery Excellence Service Management Agile & Scrum Methodologies

•16+ years of IT experience in various areas of Cloud platforms, Project Management, DevOps, QA Management, Build, Release, Service Delivery, Software Configuration Management, Process development and improvement, Source Code Management, Branching and Merging strategies, Build Automation tools, Software installations, Code Quality scans etc.

•A Project Manager with 10 years of full stack development experience is a highly seasoned professional who has transitioned from a technical role to a leadership position in technical management.

•Certified Project Management Professional (PMP)® from PMI

•Certified Agile Scrum Master from EXIN

•Certified ITIL V3.0 from PeopleCert

•Experienced working in the Waterfall and Agile environment for 10+ years on several Agile methodologies like Scrum, Kanban, Xtreme Programming (XP), Lean, Devops methodology, Cloud and Feature Driven Development

•Experienced for creating comprehensive project plans. This involves defining project scope, objectives, timelines, and deliverables, also establish a project budget and allocate resources effectively.

•Experienced in assemble, training and lead cross-functional project teams, responsible for assigning tasks, setting priorities and ensuring that team members have the necessary resources and support to complete their work.

•Experience in identifying and mitigating risks is a critical aspect by proactively assessing potential risks, develop risk mitigation strategies, and implement contingency plans to minimize disruptions to the project.

•Experienced in effective communication. Facilitate clear and transparent communication among team members, stakeholders, and leadership and provide regular updates on project progress and address any issues or concerns promptly.

•Experience in allocating resources, including personnel, equipment, and budgets, to ensure that the project stays on track and within budget.

•Experienced in monitoring and managing project timelines to ensure that the project stays on schedule by track milestones, identify bottlenecks and make adjustments as needed to meet deadlines.

•Experience in ensuring the quality of deliverables. Establish and enforce quality standards, conduct quality assurance reviews and address any deviations from those standards.

•Experienced in scope management or the uncontrolled expansion of project requirements carefully by managing project scope and ensure that changes are properly documented, evaluated, and approved.

•Experience in interacting with various stakeholders, including clients, customers, vendors, and internal teams by gathering requirements, address concerns, and maintain positive relationships to ensure project success.

•Experienced in maintaining accurate project documentation which are crucial for tracking progress and meeting regulatory requirements. Experienced in creating and updating project documentation artifacts like Project Charter, Project vision document, Project Scope, Project Kick-off decks, Project Plan, Roadmaps, Requirement doc, Design doc, Test Scripts, Status Reports, Deployment guide, Release planning doc, change log etc

•Experienced in managing project budgets, tracking expenses, monitoring financial performance and making adjustments as necessary to stay within budgetary constraints.

•Experienced in procuring necessary resources, equipment or services for the project like vendor selection, negotiation and contract management.

•Experienced in conducting post-project evaluations to identify lessons learned and areas for improvement with the feedback to enhance future project management processes.

•Experience in adherence to standards and best practices by ensuring the project follows industry best practices and complies with relevant standards, regulations and guidelines.

•Experienced following the Agile rolling wave planning and prepare the release roadmap and product/sprint backlogs based on release planning, sprint planning etc and remove any impediments on the way of the development team’s progress

•Extensive customer interface experience in working with clients across geographies such as Tier-1 operators in European, India, U.S, Africa and APAC regions focused towards customer satisfaction levels.

•3 years of work experience in United Kingdom for Everything Everywhere and British Telecom.

ACADEMICS

Master of Technology from University of Mysore, Mysore 2011

Master of Science in Information Technology from Karnataka State Open University 2005

Bachelor’s of Science with Physics, Chemistry, Mathematics from Kuvempu University 2001

TECHNICAL SKILLS& PROJECT TOOL PROFICIENCY

Programming Languages:

Programming : C#.Net, VB.Net, ASP.NET, .NET Core 5.0 framework, MVC, Web API,

PL-SQL, O365

Scripting : jQuery, JavaScript, Angular, Xml

Architecture Patterns : OOPS Patterns, Service Oriented Architecture, Microservices, MVC

Database tools : Microsoft SQL Server, Oracle, SqlYog, Microsoft Access 2003

Content Search Tools : SharePoint Search

SaaS/PaaS : AWS, Azure, GCP,SharePoint Online, JIRA Confluence, Workday

DevOps : Azure DevOps, Atlassian JIRA, Team Foundation Server

Project Management : MS-Project, Rally,JIRA, Azure DevOps

Containers : Docker, Kubernetes

Identity : Active Directory, Saviynt

CRM/ITIL : Salesforce, ServiceNow, SNOW, Cornerstone, R11, Citrix, Clear Quest,

SM4C, Bridge Clarify, SM9, HPSM, Nexus/Ideal, NGAutofix, NUnitHP ALM

Integration Tools/Layers : SSIS, API, Microservics, ESB

Analytics Tools : SSAS, Grafana, AppsManager,Dynatrace

Reporting : Power Bi, Crystal Reports, SSRS

Deployment Tools :CI/CD pipeline

Other Tools :TFS, Splunk,Yammer, AMdocs CRM, Sharepoint

CAREER DETAILS

Excelgens From Apr 2023

Technical Project Manager

Project: Integration

Location: New Jersey, USA

•Responsible for project management, delivery, day to day operational and project related work and team management as pointed out in the Professional summary

•Cost budgeting management, monitoring and controlling actual expenditures and costs against the budgeted costs and reporting the financial data, necessary project accounting and Spent capacity reporting

•Collaborate with other project managers / small work Leads under the umbrella projects & ensure that the various independent projects that form a part of a master plan/project dovetail well & business requirements are properly defined, developed & deployed to the relevant business customer's satisfaction

•Risk monitoring and assessment and coordinating necessary corrective and preventive actions and reporting it appropriately

•Rest of the roles and responsibilities are mentioned in the Professional Summary above.

BT Group Jan 2023 - Mar 2023

Technical Delivery Manager/Project Manager

Project: Migration, Transformation, Integration

Location: Bangalore,IN

•Incorporate Project Management principles and processes into the Digital Program on the mobile usage charging system platform replaced from Amdocs to Infosec tool, Salesforce being the contact centre application for customer charging details reporting.

•Work with PMO, Design, Architects, Development teams and update the existing project documents/templates. Review documents SOW, Architectural design, BRD,PO generate multiple reports.

•Participate in Portfolio Management meetings to discuss on Governance and Project Milestones

•Creates and owns technical solutions for a domain, cross domain or portfolio of work within a specific technology area and delivers work autonomously.

•Coordinated with cross functional teams in Discovery and Planning phases.

•Presentation mashups to backend customer transaction data, charts, content, HTML5 video, lookups to product catalogs

•Leads on design assurance before integrating into end-to-end solutions

•Delivers and implements discrete technical solutions, including scoping, testing, delivery to live, on time and budget autonomously.

•Liaising with 1.5 million SME and Retail customer migration activities and testing on Preprod and Prod environments

•Applying Change Control Board and Communication Plan.Monitor and track the progress of Software dDevelopment in an Offshore-Nearshore-Onshore model

•Executes technical roadmap for specific area or domain.

•Prepare Use Cases for the deliverable and get approval from the Leadership

•Present status reports, meeting minutes, etc. at meetings and deliver action items.

Hitachi Energy Since June 2021-Jan 2023

Global IS Application Manager/Project manager

Project: Branding, BAU, Transformation, Migration, Custom/ERP Integration, Technology Upgrade, Data Harmonization,ETL

Location: Bangalore,IN

•Involved in all the transit phase of ABB PowerGrids to Hitachi energy in the sustainable energy domain.

•Leading the execution of sustainable maintenance of Applications Services by leading cross-functional global teams, establishing strong vendor partnerships and comprehensive stakeholder management.

•Lead a team of 50+ resources from various application, operation, testing and project teams.

•Oversee Agile delivery to set the iterative, incremental, and lean approaches to streamline and accelerate the delivery of Application, Salesforce application migration,, ERP migration projects

•Prioritize Business requirements with product Owner, create Design docs and estimate efforts for implementation

•Facilitated the scrum activities; scrum calls, grooming, daily planning, retrospective, daily standup, sprint review to inspect and acclimate and focus on delivering the business value in less time

•Managing the GIS team in supporting application and azure devops technology solutions, and delivery of new development or enhancements to solutions to improve quality of service for the business.

•Define project scope, goals, constraints, deliverables, and cutover strategy.

•Participating with the platforms and applications teams to build a know-how understanding of integrations with ERP and application/DB migration to new domain platform both on-prem and Cloud.

•Managing and maintaining critical vendor relationships to ensure optimal delivery of services.

•Evaluating existing applications on azure to approve technical changes, schedule projects, to scope, budget, resources, and monitor project timelines.

•Reviewing framework, platform and tech stack for new and existing solutions during implementation and end to end application migration planning process.

•Support the effort estimation process while conducting technical reviews and validations of proposed solutions

•Monitoring the service using dynatrace.

•Managing all the documents related to the SDLC process

•Identifying business/service process improvements and system enhancements to simplify and streamline process, being responsive to changing management needs

•Working with ERP applications, managing incidents and working with technology provider to solve problems and address enhancements and deliver quarterly upgrades.

Torry Harris Business Solutions Ltd. April 2011 – May 2021

Multiple Roles on Telecom, Insurance, Digital, Captive domain

Client: British Telecom, AXA Insurance, TIGO MILICOM, EE

Project Manager Oct 2020 – May 2021

Client: British Telecom

Project: Application Migration on Cloud

Location:Bangalore,IN

•Managed GIS Telecom projects relating to the migration of 500+ applications to Cloud Platforms, developed metric dashboards, and monitored project performance using Grafana/Jira/Dynatrace/Splunk/Apps Manager.

•SDLC Management, Agile Methodology

•Functioned as the primary client interface for planning and designating project resources, preparing budgets & forecasts, monitoring progress, recording status, and communicating with stakeholders.

•Tracked project performance, specifically to analyze the successful completion of short and long-term goals, met budgetary objectives and made adjustments to project constraints based on financial analysis

•Communicated project requirements and status to team members including clients, subcontractors, and others.

Integration Project Manager Jul 2019 – Sep 2020

Client: British Telecom

Project: Identity Migration

Location:Bristol,UK

•During the Transition phase of EE and BT merger involved in the Identity migration project for all the BT digital systems under Mobile,TV and Broadbands.

•Oversaw the integration strategy and planning, delivered integrated systems that conform to an agreed scope and acceptance of criteria alongside developing and maintaining client relationships throughout the Identity migration waterfall project life cycle.

•Risk Management, Issue Trackers for Functional and Technical issues

•Managed planning and forecasting of service consumption for a broad range of specific applications and related quality of service and customer satisfaction.

•Led cross-functional technical integration in support of resolving complex issues.

•Oversaw the integration of the enhancement of business and enterprise tools and processes to enable efficient performance of engineering tasks.

•QA – Unit testing, Integration Testing, Smoke Testing and Regression Testing

•Team Meetings and issues resolutions.

•Onsite Co-ordination and Client communication.

•Drive status calls and provide status reports to program -management team.

•Provide integration management support and coordination during user acceptance testing to ensure business sign-off.

•Assist in investigation of live issues with support teams as and when necessary.

Release And Delivery Project Manager Feb 2018 – Jul 2019

Client: British Telecom

Project: Multiple Projects, BAU and Incident related changes

•Manage risks and resolves issues that affect Delivery scope, schedule and quality of the Telecom network systems and the admits products.

•Measure and monitor progress to ensure application Deliveries / releases are delivered on time, and that they meet or exceed expectations

•Coordinate with various stakeholders to ensure Delivery is on track.

•Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

•Manage relationships and coordinate work between different teams at different locations including EE’s vendors Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews

•Weekly Delivery Reporting to EE Management

•Communicate Delivery plan, Release dates and schedules to the Business and other stakeholders as required.

•Negotiate, plan and manage all release activities

•Maintains the release schedule for all systems in scope and ensure alignment across key partners and vendors.

•Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

•Participate in CAB meetings to discuss release scope and/or roadblocks

Technical Service Manager July 2017 – Feb 2018

Client: British Telecom, Everything Everywhere

Project: Domain Integration, Service Process

•Middleware integration between EE and BT domain applications including defining the service process of data and incident flow

•Supervised assigned personnel and coordinated the development and implementation of a cohesive strategic plan for the technical growth of the unit.

•Health check - Accountable for health of the application in coordination for support services using monitoring tools Splunk/Dynatrace/Grafana.

•Project Delivery - The project delivery process, will be involved with the release managers and align with the release

•schedules. Raise change requests relating to the enhancements/issues fix.

•Incident Management- Defining the process, Attend the triage calls and coordinating with multiple teams in case of any issues.

•Led troubleshooting of major incident bridges and documented escalated support tickets and service requests.

•Communicating with the multiple teams in case of issues and down time due to regular project delivery or incident. Run Monthly Governance calls, co-ordinate service, development and change status.

Project Manager Jan 2016- June 2017

Client: AXA Group

Project: Application Integration

•Prepares scope of work, project delivery resource requirements, cost estimate & budget, cash flow, work plan schedule & milestones, quality control, and risk identification

•Identifies project delivery resources from pre-qualified lists or through individual project qualification process; conducts standard to complex request for proposals; completes bid analysis; leads evaluation interviews, recommends resources to clients

•Leads project delivery resources/team providing project guidance and direction to achieve project goals

•Implements communication plan for meetings and written reports/meeting minutes to keep client and project resources informed

•Facilitates project meetings

•Implement project documentation governance aligned with company and client requirement

Senior Data Analyst Mar2015-Dec2015

Client: British Telecom, Everything Everywhere

Project: Application, Database and Firewall Migration

•Configuration data management for around 500+ EE systems migration to a new BT platform

•Liaises with internal/external clients in order to analyze and clarify business requirements

•Work with different teams and collect data

•Examine existing data and collate data from different sources

•Perform feasibility study and prepare reports

•Conducted queries via MySQL and output in SQLYog database

•Data analytics supports decisions for high-priority, enterprise initiatives involving IT/product development

•Performed daily data queries and prepared reports on daily, weekly, monthly, and quarterly basis

•Used advanced Excel functions to generate spreadsheets and pivot tables

•Extracted, compiled and tracked data, and analyzed data to generate reports

•Worked with other team members to complete special projects and achieve project deadlines

•Developed optimized data collection and qualifying procedures

•Leveraged analytical tools to develop efficient system operations

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Senior Software Engineer Apr2011-Feb 2015

Client:TigoMillicom, Airtel India, BT Group, AXA Groups, Everything Everywhere, PAREXEL

Project: Application and Database Development

•Responsible for gathering requirements, getting sign-off from the business users, stakeholders and prepare system requirements specification for the solution.

•Developed .NET web components and user controls using ASP.NET and C#.NET, AJAX Toolkit.

•Developed and host Web Services .Exposure to SOA, REST API services.

•Strong skills in improving ASP.NET and SQL Server performance in enterprise web applications

•Development, configuration and deployment of SSIS packages, SSAS cubes and rdlc (SSRS) reports.

•Role involves troubleshooting complex issues at customer sites.

•Handling tickets over ticketing tool and achieving the SLA.

•Performance tuning for both database and web/windows applications.

•Handling tickets over ticketing tool CornerStone, Clear Quest, R11 and achieving the SLA.

•Performing production launch of the system and handing out the system to Customer support team.

•Co-ordinate with the Data Centre to get resolve the issue with application and servers.

•Monthly preparation of service based reports and attending meetings.

•Mentoring new hires and helping co-workers in developing the technical capabilities on Unified Communication products by delivering trainings and KT’s.

•Managing the overall performance and delivery of cross-functional

•Managing projects in both Agile and Waterfall development environments.

Environment: Windows 2012 R2, C#.Net, IIS, TFS, Visual Studio, Windows Services,

JavaScript, jQuery, AJAX, C#.Net, IIS configurations, MS SQL Server, PL-SQL, SharePoint online, O365, SSAS, SSIA,SSRA, Crystal Reports

Advant Technologies Inc. Rajarajeshwari Nagar, Bangalore July 2005 – December2008

Senior Software Engineer

•Managing requirements

•Implementing software development life cycle policies and procedures

•Design and development of applications using ASP.Net,VB.Net, ADO.Net and SQL

•Including setup routine for creating IIS virtual directories

•Prepared and executed unit test plans for every module

•Leading a team of 5 to design, review and implement functional specifications

•Generating different queries for developing crystal reports

•Role-based permissions and "Forms Authentication" for the web sites

Environment: Windows 2012 R2, C#.Net, IIS, TFS, Visual Studio, Windows Services,

JavaScript, jQuery, AJAX, C#.Net, IIS configurations, MS SQL Server, PL-SQL, Crystal Reports

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