Lino Antonio

Chue De Gracia

*** ******* *** *** #*

San Francisco, CA 94117

662-***-**** L adzs76@r.postjobfree.com

Sep 19, 2023

Dear Hiring Manager,

I am a Doctor of Medicine graduate from the prestigious University of Panama, known for its unwavering dedication to community service and public health. My career journey has seen me traverse various hospitals and medical centers across my homeland, where I've honed my skills in operations and staff management.

One of my most significant roles in Panama was as the head of the Occupational Clinic at the Technologic University of Panama. In this position, I championed preventive healthcare through educational initiatives and tailored health improvement plans for diverse demographic groups. Additionally, I played a pivotal role in shaping Health Care Policies and Public Health strategies for the University. My commitment to education is further underscored by my Master's degree in Higher Education, during which I served as an Assistant Professor in the Anatomy and Physiology Department at the School of Medicine, University of Panama, for three years. My academic pursuits continued with the completion of a Master's in Management from the University of Phoenix, where I graduated with honors. This accomplishment complements my extensive managerial experience spanning over seven years in Blood Banking Operations. Currently, I hold the position of Donor Care Manager in the dynamic San Francisco Bay Area. My tenure in this role has been marked by remarkable achievements, including the transformation of the Donor Care Operations Team from one of the lowest-performing teams on the west coast to the highest-performing team nationwide. This achievement encompasses the development of comprehensive training programs for CMV Drivers and Safety, the modernization of operational equipment, and the recruitment of new Donor Care Supervisors, Team Leads, and Technicians. My forte lies in adhering to stringent guidelines and standard operating procedures, ensuring impeccable quality assurance for both personnel and equipment under my purview. Across all the locations I've overseen, regulatory bodies such as the FDA, AABB, CSL, Cities, and Counties have consistently acknowledged our compliance and order. My exceptional leadership and communication skills have enabled me to collaborate effectively with diverse teams, consistently achieving organizational objectives.

In my capacity as operational manager, I am confident in my ability to leverage my skills and extensive experience to contribute significantly to your organization's success. Best Regards,

Lino Chue De Gracia

Lino Antonio

Chue De Gracia

593 Potrero Ave Apt #D

San Francisco, CA 94117

662-***-**** L adzs76@r.postjobfree.com

PROFESSIONAL EXPERIENCE

VITALANT Bay Area

(Legacy Blood Centers

of The Pacific /

Blood Systems Inc.)

NOV 2020 - Present

Donor Care Manager

Bay Area, CA

Awarded with 2022 President’s Club Award for Excellence in Performance and Productivity

Strategic Planning and Effective Goals Execution for Donor Services Center and Mobile Operations across SF Bay Area including hiring management and staf ng, budget,

equipment ef ciency supervision, among other managerial functions.

Through innovative and assertive processes improvement, responsible for leading Mobile Operations Team to an increase in productivity of 32% in 3 years

Successful implementation of mobile equipment upgrades, software updates, pandemic ways of operation, and always with quality assurance

Volunteer Donor base sustainability through a worldwide pandemic

Creation and continuous revisions of Training Programs on Safety, CMV drivers, Donor Care Supervisors, SOP upgrades recommendations, equipment utilization, and staff

performance ef ciency, and New Hires Orientation

APR 2018 – NOV 2020 Donor Care Supervisor Mobile Operations San Francisco / Peninsula, CA

Daily Donor Collection Operations Overseer

Mobile Donor Care Specialists Supervisor

Equipment and Processes Administrator

Blood Centers of

The Pacific

JUL 2017 – MAR 2018

Donor Care Supervisor Mobile Operations

Santa Rosa, CA

Daily Donor Collection Operations Overseer

Mobile Donor Care Specialists Supervisor

Equipment and Processes Administrator

Lifeblood/

Blood Systems Inc.

OCT 2015 – JUL 2017

Donor Care Supervisor

Memphis, TN & Tupelo, MS

Daily Donor Collection Operations Overseer

Mobile and Center Donor Care Specialists Supervisor

Equipment and Processes Administrator

United Blood Services/

Blood Systems Inc.

APR 2015 – OCT 2015

Assistant Donor Care Supervisor

Tupelo, MS

Community Blood Drives Team Leader

Fixed Sites Team Leader

Technological

University of Panama

Occupational Clinic

JAN 2009 – MAY 2014

General Physician and Clinic Administrator

Panama City, Panama

General Physician and Health Educator

Occupational Clinic Manager and Administrator

Emergency Medical

Service

APR 2010 – JUL 2013

General Physician

Panama City, Panama

Emergency Medicine

Home Visits Primary Care

University of Panama

Faculty of Medicine

APR 2010 – MAY 2013

Assistant Professor

Panama City, Panama

Student Coach and Mentor

Laboratory activities and workshops supervision

Health Ministry of

Panama Metropolitan

and Regional Hospitals

SEP 2005 – OCT 2007

Medical Intern

Serving diverse communities in several hospitals in Panama metropolis and rural areas.

Outstanding experience in maternity (labor and delivery), orthopedic surgery, and emergency medicine.

EDUCATION AND TRAINING

University of Phoenix

2021

Master’s in Management

CSU Global Business Degree

Accredited by the Accreditation Council for Business Schools and Programs (ACBSP)

Laureate International

University

2010

Higher Education Post-Graduate Degree

Panama City, Panama

University of Panama

2008

Critical Care and Intensive Therapy

Panama City, Panama

University of Panama

2005

Emergency Medicine

Panama City, Panama

University of Panama

2005

Bachelor of Sciences: Doctor of Medicine

Panama City, Panama

SKILLS & CERTIFICATIONS

Successful Management

and Coaching of Health

Care personnel

Formal Health Care

education with

emphasis on Human

Anatomy and

Physiology, STIs and

HIV/AIDS

VITALANT On the Job

Trainer Certified

Quality Control Advisor

Excellent bedside

manner and donor

Customer Service

Bilingual fluency in

English/Spanish Berlitz

English Language

Proficiency Certified by

the Common European

Framework Reference

for Languages - 2019

Speaker at Healthcare

Lectures and

Conferences

Skilled Phlebotomist

including apheresis

procedures

Certified CA

Commercial Motor

Vehicle (CMV) Class B

Driver

Preventive Medicine

and Health Advocate

focused

PREZI by Technological

University of Panama

REFERENCES UPON REQUEST

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