Customer Service Business Management
Resume:
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Jane Mutua
Import And Export Manager
Nairobi, 00100
*********.**@*****.***
linkedin.com/in/jane-kaluki-169364148
Strategic Import and Export Manager with substantial background in logistics and supply chain management. Adept at coordinating and managing import and export of goods with keen eye for timely delivery and compliance with customs regulations. Strong problem-solving and communication skills.
Skills
Negotiation, dependable,customer service
,responsible and conscious to improvement
Very Good
Microsoft,excel, word and windows program
Very Good
Attention To Detail
Very Good
Problem-solving
Very Good
Interpersonal and organizational
Communication
Very Good
Time Management
Very Good
Flexibility to care,mentor and monitor
Very Good
Work History
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Import and Export Manager
METRO GROUP OF COMPANIES
METRO PLASTICS K LIMITED, METRO CONCEPTS EA LIMITED, NAIROBI
International purchasing and negotiation
Preparation of all importation documents with the government standard
Preparation of permits {pharmacy and poison board, KEPHIS, EPRA, local KEBS inspection, international inspection bio-safety and all CDS related to importation and exportation} preparation of import declaration forms and all import and export CDs
Approval and order follow up to clearance
Payment of international suppliers and local incase need arises.
Keeping import record up to date for clear and accurate follow-up
Works together with the logistics operators and customs to plan and track shipments, and ensure goods are cleared through customs.
Works together with the logistics team and customs to plan
Track shipments and lease with relative bodies for clearance
Ensure goods are cleared through customs at the right time to avoid delays and demurrage
Z Clerk
METRO PLASTIC K LTD, NAIROBI
Examines orders and compiles data for production schedules.
Checks inventories and prepares delivery schedules.
Examines containers to ensure that they are filled, and records quantities.
Investigates and identifies supply sources and prepares and processes purchase orders.
Filling all invoices according to the set standard and accuracy
Send statements to all customers on time
Updating all customer information in the systems for proper record. Customer Service Representative
REDCUBE RESTAURANT, NAIROBI
Answered constant flow of customer calls with minimal wait times.
Take all guest orders by following proper guest serving procedures.
Promptly and correctly deliver all orders to the guests.
Clear all soiled dishes, glassware and cutleries from guests' tables to dishwashing area.
Perform daily and weekly housekeeping and cleaning duties according to schedules.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Procurement of all food stuff and beverages and gift hampers when needed
Cashier
REDCUBE RESTAURANT, NAIROBI
Operated the cash register.
Communicate with customers, and assist in restaurant staff as needed.
Processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions
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2016-04 - CURRENT
2014-05 - 2015-12
2013-06 - 2014-05
2012-05 - 2013-06
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Education
CERTIFICATE: Customer Service Management and
Marketing
CAPYEI – NAIROBI,KENYA
DIPLOMA: Computerized Tour And Tourism Management
NAIROBI AVIATION COLLEGE- NAIROBI,KENYA
CERTIFICATE: Business Management Module 1
ZETECH UNIVERSITY- NAIROBI,KENYA
CERTIFICATE: Business Management Module 2
KIPS COLLEGE- NAIROBI,KENYA
CERTIFICATE: Business Management Module 3
KIPS COLLEGE- NAIROBI,KENYA
DIPLOMA :BUSINESS MANAGEMENT MODULE 2
KIPS COLLEGE –NAIROBI KENYA
DIPLOMA :BUSINESS MANAGEMENT MODULE 3
KIPS COLLEGE –NAIROBI KENYA
CERTIFICATE :COMPUTER APPLICATIONS
KIPS COLLEGE NAIROBI KENYA
DIPLOMA IN MENTAL HEALTH STUDIES
ALISON
DIPLOMA IN CARE GIVING
ALISON
CERTIFICATE IN DISABILITY CARE
RAFA INSTITUTE OF DISABILITY CARE STUDIES
REFEREES
OSCAR WASUA
METRO PLASTIC K LIMITED
TEL.070*******
1. FRANKLINE MWANGI MBOKE
ADVANCE PLASTIC LIMITED
2020/03 -2021/04
2012/11 – 2012/05
2013/06 – 2014/12
2020/03 -2021/04
2021/05 – 2022/06
2023/04 - CURRENT
2022/06 – 2023/04
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