Data Entry Customer Service
Resume:
Shawaski Davis
Stockbridge, GA *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service / Data Entry Specialist
Randstad US - Stockbridge, GA
October 2019 to Present
Sysco Food Service - Order Processor
• Responsible for updating customer orders into the system
• Answered incoming calls
• Worked directly with business and consumer
• Responsible for ensuring accuracy; updating orders, verifying customer information and customer requirements
• Responsible for data entry; update internal system
• Responsible for verifying inventory via system
• Coordinated and scheduled delivery dates
• Tracked and tracked shipments
• Communicated via email and telephone
City of East Point - Data Entry Clerk
• Responsible for entering hours into payroll systems
• Updated and verified invoices
• General office support; faxing, scanning and sorting Underwriting Assistant
State Farm Mutual Automobile Insurance Company - Dunwoody, GA November 2013 to October 2019
• Responsible for supporting 12 Underwriters in GA
• Responsible for daily email correspondence
• Successfully analyzed and screened insurance submissions
• Overseen key accounts for customers requesting "State to State" transactions for TX, IL, and GA
• Reviewed contracts and obtained further information, quoted rates, binding information, and other necessary supporting documents needed.
• Consistently point of contact or preferred underwriter for escalated policies
• Gathered and assessed the background information in order to effectively assess the risk involved
• Gathered the information and various types of reports (soft credit, MVR etc.)
• General Office Support; utilized fax machines, copiers, scanner, phone systems, and Microsoft office
(Excel, Word for spreadsheet, documentation, updating database management)
• Completed Data Entry for customer set up and maintained records, complete filing and records, correspondence
• Consistently exceeding processing goal per hour (20+)
• Trained new hires on process for multi-state policies (PA, NC and TX)
• Arranged the conference call and meeting locations for training; prepared documentation and presentations
Awarded: "On The Spot" for Outstanding Performance 2017, 2018 and 2019
Acknowledged: Selected to be a participate in various pilot programs aimed improve customer service and response time
Order Processing Agent
Vesta (AT&T) - Alpharetta, GA
January 2012 to October 2013
• Receiving incoming calls from commercial business; in taking average 300 calls daily
• Responsible for processing payment through internal system
• Responsible for pre-pay accounts; verifying correct account information
• Resolved any questions or concerns offering solutions that fit our customers' needs Shop Manager
Flowers to Showers - College Park, GA
September 2011 to January 2012
Certified Nursing Assistant
Central State Hospital-Craig Building - Milledgeville, GA April 2008 to July 2009
Customer Service Representative
Randstad US - Milledgeville, GA
February 2001 to May 2009
• Supervisor
• Assembler
• Customer Service
• Assistant Manager
• Telemarketing Supervisor
Education
High school diploma
Skills
• Customer Complaint Resolution
• Bank Deposits
• Microsoft Office Suite
• Receptionist
• Data Entry Alphanumeric / 10 key
• Inbound & Outbound Calls
• Leadership / Training
• Inside Sales
• AS400
• Sales
• Customer service
• Underwriting
• Telemarketing
• Negotiation
• Outside Sales
• Data entry
• Typing
• Clerical experience
• Customer support
Certifications and Licenses
CNA
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