Shawaski Davis

Stockbridge, GA *****

adzs6f@r.postjobfree.com

+1-470-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service / Data Entry Specialist

Randstad US - Stockbridge, GA

October 2019 to Present

Sysco Food Service - Order Processor

• Responsible for updating customer orders into the system

• Answered incoming calls

• Worked directly with business and consumer

• Responsible for ensuring accuracy; updating orders, verifying customer information and customer requirements

• Responsible for data entry; update internal system

• Responsible for verifying inventory via system

• Coordinated and scheduled delivery dates

• Tracked and tracked shipments

• Communicated via email and telephone

City of East Point - Data Entry Clerk

• Responsible for entering hours into payroll systems

• Updated and verified invoices

• General office support; faxing, scanning and sorting Underwriting Assistant

State Farm Mutual Automobile Insurance Company - Dunwoody, GA November 2013 to October 2019

• Responsible for supporting 12 Underwriters in GA

• Responsible for daily email correspondence

• Successfully analyzed and screened insurance submissions

• Overseen key accounts for customers requesting "State to State" transactions for TX, IL, and GA

• Reviewed contracts and obtained further information, quoted rates, binding information, and other necessary supporting documents needed.

• Consistently point of contact or preferred underwriter for escalated policies

• Gathered and assessed the background information in order to effectively assess the risk involved

• Gathered the information and various types of reports (soft credit, MVR etc.)

• General Office Support; utilized fax machines, copiers, scanner, phone systems, and Microsoft office

(Excel, Word for spreadsheet, documentation, updating database management)

• Completed Data Entry for customer set up and maintained records, complete filing and records, correspondence

• Consistently exceeding processing goal per hour (20+)

• Trained new hires on process for multi-state policies (PA, NC and TX)

• Arranged the conference call and meeting locations for training; prepared documentation and presentations

Awarded: "On The Spot" for Outstanding Performance 2017, 2018 and 2019

Acknowledged: Selected to be a participate in various pilot programs aimed improve customer service and response time

Order Processing Agent

Vesta (AT&T) - Alpharetta, GA

January 2012 to October 2013

• Receiving incoming calls from commercial business; in taking average 300 calls daily

• Responsible for processing payment through internal system

• Responsible for pre-pay accounts; verifying correct account information

• Resolved any questions or concerns offering solutions that fit our customers' needs Shop Manager

Flowers to Showers - College Park, GA

September 2011 to January 2012

Certified Nursing Assistant

Central State Hospital-Craig Building - Milledgeville, GA April 2008 to July 2009

Customer Service Representative

Randstad US - Milledgeville, GA

February 2001 to May 2009

• Supervisor

• Assembler

• Customer Service

• Assistant Manager

• Telemarketing Supervisor

Education

High school diploma

Skills

• Customer Complaint Resolution

• Bank Deposits

• Microsoft Office Suite

• Receptionist

• Data Entry Alphanumeric / 10 key

• Inbound & Outbound Calls

• Leadership / Training

• Inside Sales

• AS400

• Sales

• Customer service

• Underwriting

• Telemarketing

• Negotiation

• Outside Sales

• Data entry

• Typing

• Clerical experience

• Customer support

Certifications and Licenses

CNA

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