Project Coordinator Customer Service
Resume:
Tatiana Garagulova
**********.*******@*****.***
Summary of Qualifications
Project coordinator, client service.
Bookkeeping, Tech Support, and Legal support experience.
Prepare Excel spreadsheets, reports, and schedules.
Skills
Microsoft Excel
Customer Service
Project Coordinator
Jira
QA
MS Office
Education/ Certification/ Training
Secondary School Education in QA Automation 2022 Testpro – USA
Bachelor's degree in Law 2005 Tomsk State University
Experience
Johnson & Johnson Visions
Project Coordinator June 2022 – present (temporary contract position)
Ensure the application landscape is accurate and complete in Configuration Management Database (CMDB).
Scheduling and hosting meetings with Application owners globally (Asia, Europe, Brazil, USA) to update CMDB in a timely manner.
Assisting application owners in entering information in the CMDB and Asset Management.
Assisting application owners in navigating the decommissioning, archiving, upgrading, and patching of systems.
Working with application owners to determine the best Application Life Management (ALM) direction based on business needs and infrastructure/software obsolesce.
Assisting application owners in budgeting and engaging relevant JJ Visions IT and Business Teams including Archive, Decommission, Upgrade, Windows, Linux, Database, and Cloud.
Track project tasks and reporting via project dashboards and Project tools.
Working close with Audit Team to make sure CMDB is compliant and up to date.
Triage Logic, Jacksonville
FL Office Administrator/Technical Support Dec 2020 - Dec 2021
Greeting visitors and maintaining office.
Onboarding new clients, opening and maintaining customer accounts by recording account information. Cancel or upgrade accounts.
Updating information on Zoho accounts. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare product or service reports by collecting and analyzing customer information.
Managing incoming calls and Keeping records of customer interactions, processing customer accounts, and filing documents.
Follow communication procedures, guidelines, and policies.
QA, replicant Testing of the websites and phone lines.
Working with a variety of spreadsheets and reports.
Scottsdale Unified School
District Fiscal Support Technician/Office Manager Nov 2019 - May 2020
Receive and process a variety of forms, data, fixed assets, and information. Prepare and deliver bank deposits.
Perform routine office activities, which include making copies; filing; sorting, opening, and distributing mail; entering information into a database; faxing documents.
Receive cash for accounts receivables.
Assist customers and employees with requests for information over the phone and in-person.
Prepare a variety of routine reports with information obtained from databases and/or spreadsheets.
Research discrepancies of financial information and/or documentation for the purpose of ensuring accuracy and adherence to procedures prior to processing.
Provide support in budget preparation.
MDM Bank (Russian Federation) Legal Support 2004 – 2009
Supervising the preparation of responses to all legal documents served on the bank.
Assigning and supervising all legal matters involving the bank.
Responsible for oversight of all bank compliance-related matters.
Managing the examination process for all applicable regulatory agencies.
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