Customer Service Human Resources

Rachel Kulish

574-***-**** • adzs52@r.postjobfree.com • Midland, NC

SUMMARY

Detail oriented aspiring human resource specialist with experience in problem solving, conflict resolution, applicant tracking, customer service, leadership, QuickBooks, Microsoft Office Excel, and Google spreadsheets. Looking for an opportunity to continue professional development. Planning to pursue a Bachelor's degree in Human Resource. EDUCATION

Associate of Science in Accounting July 2022

Ivy Tech Community College, Elkhart, IN GPA: 3.9

WORK EXPERIENCE

Human Resources and Operations Coordinator - September 2022 - Current South Bend Empowerment Zone

- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve retention rates.

- Implemented a performance management system that aligned individual goals with company objectives, resulting in an increase in overall team productivity.

- Conducted employee onboarding and helped on-board and off-board over 500 employees. Stocker April 2020 - September 2022

Walmart, Elkhart, IN

- Maintain the sales floor according to the store's policies so that customers can have a pleasant experience

- Earn Star Employee level based on use of Customer Service when interacting with clients on a daily basis Pretester July 2019 - May 2020

Wellington and Weddell Eye Care, Goshen, IN

- Communicated classified information between patient and doctor to discover different medical conditions

- Trained new employees in all aspects of pretester roles

- Solved problems that came up with different patients in a timed manner using excellent customer service Team Leader May 2017 - September 2018

Taco Bell, Middlebury, IN

- Onboarded new coworkers on how to be a team player to achieve products that would satisfy customers

- Coordinated with a team while under pressure in order to create a finished product in a timely manner

- Communicated with staff and customers to make sure customers were satisfied RELEVANT COURSEWORK

● Business Classes

● Payroll Accounting

● Accounting Systems Appl.

● Income Tax

● Business Law

● Microsoft Excel

INVOLVEMENT

Event Planner and Organizer, September 2019 - Current Grace Slavic Baptist Church

- Plan and organize different events such as parties and events handling all needed logistics and coordination

- Manage groups of people to organize spaces, purchase materials, and complete necessary outreach for events SKILLS

- Decision-making skills

- Team Player

- Good Listener

- Problem Solver

- Communication

- Time Management

- Working under pressure

- Adaptability

- QuickBooks

- Bi-Lingual (Russian)

- Microsoft Excel

- Indeed

- Google Spreadsheets

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