Customer Service Business Development

Location:

Seattle, WA

Posted:

September 19, 2023

Contact this candidate

Resume:

Jodi Thomas

**** ******* **, *********, **,

United States, 83201

208-***-****

adzs4d@r.postjobfree.com

Dynamic business development professional with experience in sales, marketing and customer relationship management. Skilled in optimizing revenue growth through strategic partnerships and identifying new business opportunities. Expertise in developing and executing strategies to increase profits, customer satisfaction, and market share. Adept at building strong relationships with customers, maintaining high satisfaction levels and leading cross-functional teams. Skilled negotiator and problem solver with excellent communication and interpersonal skills.

Professional Experience

Enhabit Home Health and Hospice November 2018 - August 2023

Director of Business Development

Encompass Health November 2017 - November

2018

Hospice Area Manager

Quail Ridge Assisted Living, Pocatello, ID November 2001 - November 2017

Executive Director

Education

LDS Business College, Salt Lake City, UT

Associate in Science (A.S) in Marketing/Merchandising August 1988 - June 1990

Process Improvement

Pipeline Development

Sales Training

Strategic Partnerships

Customer Service

Goals and Performance

Strategic Selling

Team Building

Analyzed the competitive landscape and identified new opportunities for business growth.

Devised and implemented strategies to achieve organziational goal and drive territory/revenue growth.

Tracked key performance indicators to nmeasure progress and identify areas of improvement.

Spearheaded marketing campaings to increase customer acquistion and sales. Led successful teams, providing guidance, mentoring and setting clear objectives. Represented the branch in acitivies involving professional contact with physician, hospitals, facilities, senior living communities, professional associations, and similar health groups and institutions, to apprise them of the availability fo Medicare services.

Implelmented program and progotols to privide improved home healht care and hospice services.

Served as a public awarement representatvie and it responsible for public edcation relative to home health care and hospice services. Led teams, providing guidance, mentoring and setting clear objective. Initiated strategic planning activites to facilitate programs. Devised and implemented strategies to achieve organizational goals, maximize efficiency and drive revenue growth.

Read and interpreted financial statement and managed budget. Implemented corrective aciton plans to solve organziational departmental problems.

Appointed department heads and manager and delegated responsibilites. Particiapted in cross-functional acitivies to enhave operation efficiencies and serve as subject matter expert.

Key Skills

Skills