Customer Service Representative
Resume:
Kayla Manlove
Experienced Customer Service Rep Bogalusa, LA 70427 ***********@*****.***
•Attention to detail
•Ability to multi-task
•Basic math
•Clear communication
•Computer knowledge
•Conflict resolution
•Data entry
•Effective listening
•Problem-solving skills
•Proficient in CRM software
•Service Solutions Expert
•Conflict resolution proficiency
•HIPPA compliant
•Multi-System experience
•One call resolution driven
Authorized to work in the US for any employer
Work Experience
CSR-Customer Service Representative
General Dynamics - Bogalusa, LA
December 2015 – November 2017
•Being up to date on health insurance Medicare policies during PHE.
•Listening intently to what a customer has to say, not talking over them and only replying once they have finished.
•Good keyboard skills, and familiar with Microsoft word and excel.
•Explaining things in a clear manner
•Accountability
•Employee relations specialist.
•High Customer Service Standards.
•Knowledge of health insurance and Medicare statutes and regulations.
•Patience and self discipline
•Planning and development.
CSR-Customer Service Representative
G.D.I.T. – Bogalusa, LA
December 2010 – November 2015
•Carrying out a variety of administrative tasks.
•Implementing new customer service policies and procedures.
•Ensuring compliance to relevant policies.
•Complying with the Data Protection Act at all times.
•Responding quickly to situations.
•Taking inbound calls from customers
•Explaining things in a clear manner.
•High standard of accuracy in all written and verbal communication.
CSR - Customer Service Representative
G.D.I.T. - Bogalusa, LA
June 2007 - November 2010
•Dealing politely but firmly with demanding customers.
•Carrying out a variety of administrative tasks.
•Implementing new customer service policies and procedures.
•Ensuring compliance to relevant policies.
•Complying with the Data Protection Act at all times.
•Verifying the accuracy of orders from customers.
•Responding quickly to situations.
•Taking inbound calls from customers.
•Above average ability to achieve goals.
•Ensuring that the customer has the best experience possible.
•An eye for opportunities to improve service.
•Experience of working in a contact and sales center.
•Ability to work under the pressure of high standards and strict deadlines.
•Explaining things in a clear manner.
•Ability to navigate the internet and search for information.
•High standard of accuracy in all written and verbal communication.
•Superb client retention skills.
Remote Customer Service Representative
Client Logic – Bogalusa, LA
September 2001 - May 2007
•Explaining the features and benefits of products and services to customers.
•Developing key customer relationships.
•Listening intently to what a customer has to say, not talking over them and only replying once they have finished.
•Daily maintenance of customer accounts.
•Good keyboard skills, and familiar with Microsoft word and excel.
•Handling complaints in line with company guidelines.
•If necessary explaining to customers that they are going to be put on hold and then coming back to them regularly if this it goes on for to long.
•Identifying sales opportunities and then forwarding on a customers details to the relevant company department.
•At the end of a shift making sure the computer work station is turned off and all confidential paperwork stored or filed away.
•Above average ability to achieve goals.
•Ensuring that the customer has the best experience possible.
•An eye for opportunities to improve service.
•Experience has f working in a contact and sales center.
•Ability to work under the pressure of high standards and strict deadlines.
•Explaining things in a clear manner.
•Ability to navigate the internet and search for information.
•High standard of accuracy in all written and verbal communication.
•Superb client retention skills.
Education
High school diploma
Bogalusa High School - Bogalusa, LA
August 1999 - May 2002
Skills
•Account Management
•Computer Operation
•Live Chat
•Order Entry
•Upselling
•Customer Service
•Cold Calling
•Persuasive Speaking Skills
•Empathy
•Adaptability
•Ability to Use Positive Language
•Microsoft Office
•Google Cloud Platform
•Google Docs
•Patience
•Time Management
•Knowledge Management
•Communications
•empathy
•Technical Communication
•Technical knowledge
•Conflict Resolution
•Adaptability
•Attentiveness
•active listening
•Quick thinking
•AWS
Customer Focus & Orientation — Highly Proficient
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
Applying customer service skills in a call center setting
Full results: Highly Proficient
Call center customer service — Highly Proficient
Applying customer service skills in a call center setting
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
Responding to customer situations with sensitivity Full results: Highly Proficient
Sales skills — Proficient
Influencing and negotiating with customers Full results: Proficient
Customer service — Proficient
Identifying and resolving common customer issues Full results: Proficient
Outside sales — Proficient
Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
Basic computer skills — Proficient
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Verbal communication — Proficient
Speaking clearly, correctly, and concisely Full results: Proficient
Call center customer service —
Demonstrating customer service skills in a call center setting
Full results: Expert
Customer service — Proficient
Identifying and resolving common customer issues Full results: Proficient
Administrative assistant/receptionist — Expert Using basic scheduling and organizational skills in an office setting
Full results: Expert
Indeed Assessments provides skills tests that are not indicative
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