Kimberlee Young

*** ****** **, *.*. Box ***, Conway, North Carolina, 27820, US

252-***-****

adzs3y@r.postjobfree.com

Excellent organizational and customer service skills. Proficient in the use of the EPIC to manage patient information and schedule appointments Patient Service Representative with 20+ years of experience, Outstanding interpersonal skills and a dedication to assisting patients in receiving effective care in accordance with their preferences and standards.

Offering 13+ years of healthcare office experience Eligibility Determination

Healthcare billing proficiency

Infection control standards

Microsoft Word proficiency

Outpatient clinic

Medicaid regulations

ER experience

Rehabilitation

Culturally sensitive

Self-discipline

Hospital medical service

HMO, indemnity, and commercial insurance

High School - 1983

Sayre Area High School - Sayre, PA

Patient Access Representative - February, 2022 to Present ECU Health Outpatient Rehabilitation - Roanoke Rapids, NC Warmly greeted patient upon arrival

Checked patients in and out for therapy

Called to preregister and remind patients of appointments Checked and verified all insurances

Verified referrals were attached to patient accounts. Verified patient visits were authorized

Health Unit Coordinator - February, 2017 to November, 2017 UVA University Hospital - Charlottesville, VA

Admitted and discharged patients to and from the unit. Warmly greeted patients and family members on the unit. Answered call lights and directed patient needs to the appropriate staff. Ordered equipment and office supplies.

Assembled appropriate paperwork for patients being discharged Responded to Code Red pages and made sure that patients were taken care of. Double-checked that all forms/reports for each resident's admission, transfer, and/or discharge were completed correctly.

Used [Epic] to schedule and manage patient appointments. Communicated appropriately with staff, doctors and other units Professional Summary

Skills

Education

Work History

Receptionist - August, 2016 to March, 2017

Commonwealth Veterinary Clinic - Waynesboro, VA

Provided administrative support to staff members in a fast-paced environment. Scheduled and confirmed appointments.

Assisting all departments as a point of contact

Responded to inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.

Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel. Greeted customers in person as well as over the phone. Answered phone calls from clients, vendors, and a variety of other callers looking for information. Kept the reception area clean and tidy to give visitors a positive first impression. Answered the phone, completed paperwork, and processed cash, check, and credit card transactions. Handled general secretarial duties such as answering phones, scheduling appointments, sending emails, faxing, and mailing.

Medical Records Technician - June, 2015 to April, 2016 Soft Power Solutions, LLC - Chantilly, VA

Contracted for Case Management for the PA Army National Guard. Maintained the soldiers Treatment Record.

Obtained medical documentation and uploaded them into the HRR system. Transmitted medical documentation/correspondence via fax, email and mail, while maintaining HIPPA laws.

Processed incoming medical documentation for review by the case manager and the medical review officer.

Answered phones and directed calls to appropriate staff. Administrative Assistant - January, 2012 to May, 2015 Skyline Ultd Inc - Round Rock, TX

Contracted for case management for the PA Army National Guard Transmitted medical documentation via mail, email and fax, while maintaining HIPPA. Maintained the medical treatment records manually and electronically. Answered phones and directed calls to appropriate staff. Uploaded all medical documentation into the HRR system. Medical Billing Specialist - May, 2001 to October, 2009 Convergent Revenue Cycle Management - Gainesville, VA Received and processed electronic workers compensation claims, for the hospitals in Texas. Obtained correct insurance information from the patient or employer to submit billing. Followed up with insurance companies for proper payment according to state and contract guidelines. Documented all payments and correspondence electronically. Handled a work case load of 200-240 accounts.