Tracey Robinson

**** *.*.*** *****

Ft. Lauderdale,33311

Email: adzs2p@r.postjobfree.com

{954-***-****}

Core Skills:

MS Excel

MS Outlook

Customer Service

Superior Phone handling skills

Cash Handling

Type 25-30wpm

Excellent communication skills

Advanced computing skills

Clerical

Professional Experience

Change Healthcare Weston, Fl

Quality Assurance Specialist I November 2018- Present

Monitor 100% of the outgoing mail produced by the Eligibility and Enrollment, Enrollment-Medicaid/Cares Advocate and Outreach

Monitor 100% of the Federal Express packets and locally printed packets

Conduct random sample mail audit for Community Link Program

Conduct a random sample mail audit of centralized printing produced by the Eligibility and Enrollment Recertification

Healthcare Support Staffing

HUMANA Miramar, FL

Customer Service Dec 2010 – AUG.2018

Verifying patient's information for over the counter items before sending them out to the customers.

Call the customer's to inform them of their benefit’s, verify the items selected before its forward to the data entry dept.to be processed, assist in the mailroom, duties :open all the mail forward it to the proper dept. Collect the patient's order forms, onward them to be processed, once processed then it gets returned back to me to verify name, address phone numbers, etc. Before going back to the shipping dept. also assist in the shipping dept. Duties: verify name, address, items selected by the customer’s order forms, before its properly placed in the proper shipping equipment before it gets shipped out...

Nation Wide Relocations Service’s Fort Lauderdale FL

Customer Service Representative April 2007- Dec 2009

Answer over 100 telephone calls per day, greeted and directed vendors to appropriate location within the building. Coordinate moving services for customers and vendors when necessary. Constantly update and maintain a daily log of customers and vendors through data entry. Operate copier and fax machine daily to process documents. Demonstrate great interpersonal skills by providing courteous services to customers and vendors.

Iberia World Foods Miami, FL

General Office Clerk Sept 2003- Aug 2006

Performs administrative and office support activities for multiple supervisors. Create invoices and perform data entry daily. Operate copier and fax machines extensively to process documents. Organize filing cabinet by sorting various important documents in a specified order. Communicate with vendors and creditors effectively daily, via email or telephone, to reconcile past due invoices and delinquent accounts. Effectively handle high volume of telephone calls by properly directing each client to the respective department.

Paragon Tours & Travel Sunrise, FL

Clerk/Operator Nov 1993 - Aug2003

Handle heavy volume of telephone calls from the customers. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers to clients. Validate approvals on credit charges from customers and generated end of day report for data entry processing. Prepare end-of-day report for management personnel for review. Maintain and update mailing list for customer itinerary.

Sunterra Resorts Fort Lauderdale FL

Customer Service Representative Jul 1982- Sep 1992

Promote the sale of itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Book transportation and hotel reservations, using computer terminals or the telephone. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Education

Dillard High School, 1981

Fort Lauderdale, Fla.33311

Other Information

Diversified:

2250 N.W 72nd Ave.#210

Doral Fla.33122

305-***-****

Jan.2010- To Mid-April

Customer Service: I Answered over 100 calls per day, transferred calls to different depts. Assisted Managers with Locating Customers files, Data Entry, mail out customers invoices, Contact vendors in ref. to past due Accounts,

Total E Medical:

April 2010- Sept.2010

Customer Care

Answered 100+ Inbound calls also followed up with outgoing calls such as assisting customers with inquiries about the product they received, such as wheelchairs, hoveround, diabetic equipment and supplies.

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