Aljohn Grefaldo

EXPERIENCED BILINGUAL BPO AGENT

Details

Cainta, Rizal, Philippines

092********

097********

adzs2j@r.postjobfree.com

adzs2j@r.postjobfree.com

Skills

Computer Skills

Customer Service

Flexibility and Adaptability

Attention to Detail

Applications

Experienced

ServiceNow

Salesforce

MS Office Tools

Hobbies

• Playing computer games

• Doing a commentary while

playing computer games and

upload it on my YouTube

channel

• Learning foreign languages

(Spanish and Japanese)

• Watching anime, series,

movies, documentaries, etc.

(dubbed and subbed in Spanish

or Japanese if available)

Profile

Passionate language learner with more than 2 years of experience as a bilingual agent in the BPO industry.

Employment History

Global Service Desk at Pearson, Mandaluyong City

MAY 2019 — MARCH 2020

Providing H.R. services (benefits, payroll, policies, leaves, general queries, etc.) via calls, chats, and emails

Customer Configurations Analyst - Spanish at Ingnius, Taguig City OCTOBER 2020 — JULY 2021

• Assisting customers to be onboarded to our hotel software products (website creation, booking site, linking hotel’s website to booking sites such as Booking.com, Agoda, Expedia, etc.)

• Translating hotel’s website from English to Spanish and vice versa IT Analyst Service Desk – Spanish at Accenture, Quezon City JULY 2021 — MARCH 2022

• Providing IT services (installation, requesting hardware equipment, providing access to new hires) to countries Mexico, Ecuador, Puerto Rico, and Venezuela

• Providing basic troubleshooting steps to Windows applications (Outlook, Excel, Word, etc.)

• First point of contact of all IT-related concerns Customer Service Expert – Spanish at Asurion, Sta. Rosa, Laguna APRIL 2022 — FEBRUARY 2023

• Processing phone claims in the US (damaged, lost, stolen, etc.)

• First point of contact of all claims-related concerns Part-Time Spanish Instructor at Vamos Todos

NOVEMBER 2022 — MARCH 2023

• Teaching Spanish language to aspiring agents in a BPO setting approach

• Conduct mock calls, chats, emails, and interviews in Spanish Part-Time Spanish Instructor at Hola Amigos

MARCH 2023 — PRESENT

• Teaching Spanish language to aspiring agents in a BPO setting approach

• Conduct mock calls, chats, emails, and interviews in Spanish Part-Time Prep Cook at Renztorante

SEPTEMBER 2023 — PRESENT

• In charge of preparing the stations and items required in the culinary process.

• Making sure that there’s always prepared raw ingredients for the line cook to use.

Education

Bachelor of Arts in English, Polytechnic University of the Philippines (Main), Manila

JUNE 2015 — MAY 2019

• Bachelor of Arts in English Class of 2019

• Magna Cum Laude

• Dean’s and President’s Lister from 1st year to 4th year Spanish Intensive Course I – V, Hola Amigos, Mandaluyong JULY 2020 — SEPTEMBER 2020

• Spanish Intensive Course I – V (Class of 2020)

• Best Speaker in Debate

• 1st Honor with a grade of 93%

Japanese I and II, UP Diliman Extramural Classes - Department of Linguistics, Quezon City

SEPTEMBER 2022 — NOVEMBER 2022

• Japanese I and II (Class of 2022 and 2023)

• 2nd Honor in written exam in Japanese I

Character References

Queenie Neza Aganan from Vamos Todos (Owner of Vamos Todos)

• 099********

• adzs2j@r.postjobfree.com

Mary Ann Castillo from Ingnius (Former Team Leader at Ingnius)

• 091********

Roper Duran from Pearson (Former Team Leader at Pearson)

• 092********

Renz-Job Coderes (Owner of Renztorante)

• 095********

• adzs2j@r.postjobfree.com

Personal Information

Age: 25

Permanent Address: #20 Sandy Lane, Country Homes, Cainta, Rizal Current Address: #43 J. Gonzales St. San Vicente, Biñan, Laguna Date of Birth: June 04, 1998

Place of Birth: Juban, Sorsogon

Civil Status: Single

Citizenship: Filipino

Height: 5’8

Weight: 70kg

Language: Sorsoganon (Bicol Sorsogon), Filipino, English, Spanish, Japanese (Elementary Level)

Religion: Roman Catholic

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