ROBERTO GONZALEZ

Racine, WI ***** 262-***-**** adzs2f@r.postjobfree.com

Inside Sales Representative – Reactivation (100% Remote} 12/2019 – 5/2023

ZipRecruiter – Tempe, AZ

Developed and implemented sales strategies to increase customer loyalty and retention.

Set up new accounts, establish customer credit and set up payment methods.

Answered customers' questions regarding products, prices, and availability.

Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Promoted within the first 6 months of employment from Tier 1 to Tier 2.

Developed and deepened customer relationships to drive revenue growth.

Used digital methods and traditional telephone approaches to generate sales leads.

Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.

Used CRM software - Salesforce to maintain detailed contact logs and account records.

Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Managed friendly and professional customer interactions.

Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Sales Representative, 03/2014 - 05/2022

Market America – Milwaukee, WI

Managed customer accounts to secure customer satisfaction and repeat business.

Trained and mentored new sales representatives.

Retained excellent client satisfaction ratings through outstanding service delivery.

Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Used customer insights to develop innovative sales strategies to increase sales.

Generated new leads through networking and attending industry events.

Recruitment Specialist, 02/2017 - 11/2019

Service 1st Staffing – Racine, WI

Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.

Hired employees and initiated new hire paperwork process.

Promptly corresponded with applicants and coordinated and conducted interviews.

Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Assisted with writing job postings and job descriptions for boards.

Completed human resource operational requirements by scheduling and assigning employees.

Created and delivered HR training sessions to staff, managers and executives.

Developed and monitored employee recognition programs.

Developed and implemented onboarding and orientation programs for new employees.

CNC Certificate: Computer Numerically Controlled (CNC) Machinist Technology, 01/2013

Gateway Technical College - Racine, WI

High School Diploma: 06/2010

Washington Park Highschool - Racine, WI

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