Geetha Devi Sundarraj

US-Frederick-Maryland

201-***-****

adzs1n@r.postjobfree.com

As a dedicated QA Analyst with a passion for ensuring software excellence, my goal is to leverage my 7+ years of experience in QA testing to contribute to the seamless delivery of high-quality applications. With a strong foundation in test planning, execution, and defect management, I am equipped to collaborate effectively with cross-functional teams and uphold the highest standards of software quality. My proficiency empowers me to identify and address potential issues, optimize testing processes, and enhance overall user experiences. I am excited to bring my analytical mindset, attention to detail, and drive for continuous improvement to a dynamic QA Analyst role, where I can play a pivotal role in delivering reliable and user-friendly software solutions.

Skills:

Quality Assurance Testing, Test Planning & Execution

Manual Testing

Test Case Design & Documentation

Regression & Performance Testing

Defect Tracking & Reporting

Agile/Scrum Methodologies

JIRA, Zephyr, Confluence

Strong Problem-Solving Skills

Excellent Communication & Collaboration, Trustworthy and Reliable

Expert in Healthcare Domain (Laboratory Information and Hospital Management Systems)

Clients

GeneDx – Gaithersburg, Maryland

Sollers College - Edison, New Jersey

RESUME DETAILS

Professional Experience:

LIMS QA Analyst

GeneDx (Gaithersburg, Maryland - US)

2019 to 2023

GeneDx is a world leader in genomics with an acknowledged expertise in rare and ultra-rare genetic disorders diagnosis, as well as an unparalleled comprehensive genetic testing menu.

Responsibilities:

Assumed liaison role between business and IT and participated in data gathering activities.

Performed LIMS QA Testing Tasks and assisted users with User Acceptance testing.

Coordinated with LIMS programmers to create various data reports in the LIMS database.

Created and managed the changes in the change control system (JIRA).

Wrote and executed test cases in Zephyr Scale.

Monitored the data flow between LIMS and other internal and external systems (GeneDX Portal, Salesforce CRM, MuleSoft and XIFIN)

Facilitate daily QC and User support for LIMS Application.

Monitored Error logs and Failed Jobs in LIMS Software and trouble shoot data issues and fix as needed.

Provided LIMS training for end users.

Processed EMR orders for validation testing and assisting EMR Clients.

Worked to create and maintain LIMS Validation Testing Document.

Created and prepared stock reports for quarterly business review.

Attended training in GMP, GLP, HIPAA

Accomplishments:

Created and executed test cases for GeneDx LIMS application and its integrated applications resulting in reduction of critical defects before release.

Collaborated closely with developers and product managers to identify, report, and resolve issues, maintaining a defect closure rate of 95%.

Soft Skills:

Salesforce, Mule soft, XIFIN (Billing), HL7 Reports, JSON, Report Templates, JIRA, Agile, SQL. Web Help Desk, Service Now, SharePoint,

LIMS Data Specialist

GeneDx - (Gaithersburg, Maryland - US)

2016 to 2019

GeneDx is a world leader in genomics with an acknowledged expertise in rare and ultra-rare genetic disorders diagnosis, as well as an unparalleled comprehensive genetic testing menu.

Responsibilities:

Helped CareEvolve Provider Portal clients with Login issues and troubleshooting.

Administered the genetic test ordering portal (CareEvolve Provider Portal).

Oversaw Provider approval and provider validation using NPI Registry.

Reported CareEvolve provided portal bugs to developers and to created tasks in change control system for developers.

Developed and created JIRA requests for developers and tackled and resolved tickets as needed.

Wrote test cases and helped LIMS users to perform User acceptance testing.

Co-ordinated with LIMS Users to identify any unused data reports in LIMS and disabled the unused report as needed.

Ran daily fax failure reports and shared accordingly with the team members, Including ensuring all the reports were re-transmitted.

Updated Master - LIMS Technical Guide periodically as needed for QC document purposes.

Assisted with daily LIMS tickets related to LIMS technical issues.

Monitored data flow between LIMS and other internal and external systems (Bio-Reference Laboratories ETS System)

Transformed all the new and existing CareEvolve users to GeneDX Portal.

Attend training in GMP, GLP, HIPAA

Environment:

JIRA, Confluence, Web Help Desk, SharePoint, Excel, Office 365, Salesforce, JSON, HL7, GeneDX Provider Portal.

Content Specialist for Sollers

(Edison, New Jersey - US)

08/2015 – 05/2016

Sollers is a private career school focused on offering various courses and providing students with knowledge and skills necessary for a successful career in the healthcare industry and related areas.

Responsibilities:

Worked to prepare academic course content syllabus by coordinating with dean of the school.

Maintained good operational knowledge on Learning Management System (LMS) (Moodle and NEO LMS)

Acted as an administrator to manage LMS and as well as users.

Worked to create, manage and maintain Learning Management System Application.

Supported faculty to manage course materials.

Prepared academic course content syllabus.

Led literature search for given course modules and to find technical specification of subject material.

To prepare study material for school offering courses, such as Clinical Research Associate, Clinical Research Coordinator, Clinical Trial Operations Management, Clinical Project Manager, Good Clinical Practice, Drug Safety and Pharmacovigilance (Basic & Advanced), Oracle Argus Safety, Regulatory Medical Writing, SAS Analytics.

Prepared PowerPoint presentations for teaching.

Converted PowerPoint presentation to SCROM and uploaded in LMS.

Coordinated with dean of the school to prepare and to update the contents in learning portal.

Selected Photographs, Drawings, Sketches, Diagrams, and Charts to illustrate material and to design student learning portal.

Edited, standardized, organized and fielded changes and uploaded the materials in the learning portal.

Prepared project plan using MS-Project to track the status of ongoing content development tasks.

Prepared document for student orientation

Soft Skills:

Microsoft Office: PowerPoints 2013, Microsoft Word 2013, Excel, MS-Project 2013, Word Press, Adobe Illustrator, Windows OS & Mac OS Operational knowledge.

Executive Associate for Parama Healthcare

Chennai - India

2009 – 2011

Client: Apollo Hospital

Apollo Hospital is a multi-specialty health care facility known for expertise and reputation of the hospital’s consultants, resident doctors, nurses, and paramedics. The project dealt with Hospital & Laboratory Information System (HIS) which provides the benefits of streamline operation, enhanced administration & control, superior patient care, strict cost control and improved profitability.

Liaised between business and technical staff to articulate needs, issues and concerns with hospital administration and management processes.

Conducted user interviews, gathered requirements, and analyzed the requirements.

Maintained a good working relationship with Administration, Registration, Pharmacy, Laboratory, Phlebotomy, Operation Theatre and Accounts management departments and provided technical support throughout the product implementation.

Reported progress against Enhancement/Action Plan routinely to the Product Manager with recommendations for corrective actions, where necessary.

Facilitated collection of User Requirements and Business Requirements to create the Business Requirement Documentation, using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system.

Maintained and submitted periodic/monthly status reports to the Product Manager to serve as the team’s assessment of the project and its schedule.

Identified and documented issues, risks, gaps and their impact on the project life cycle. Provided recommendations and alternatives.

Created Test Plan, Test Cases and executed the test cases for all product modules.

Responsible for Manual Testing, Integration Testing, Functional Testing.

Track test deliverables for on time submission and perform defect analysis.

Interacted with the Developers on a regular basis to resolve issues.

Helped test users in performing UAT.

Provided product assistance/training to the end user.

Environment:

Bugzilla, MS Office, MS Visio, MS SQL, CVS, Eclipse, Edit Plus, Apache Tomcat, HTML, CSS, XML Windows XP/2003.

Education:

Master’s Degree – Biotechnology - Madras University, TN, India (Achievements: Gold Medalist)

Bachelor's degree – Microbiology - Madras University, TN, India

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