Date

Cover Letter

With over ** years in the restaurant industry, I've gained much experience and knowledge. I'm a Regional Manager committed to operational excellence, customer satisfaction, and team development. I've managed multiple restaurants with great success, exceeding performance goals time and time again. My management style is hands-on, and I always keep up with market trends to ensure my businesses thrive. I place great importance on working together and treating everyone with kindness and respect. This helps me build meaningful connections with my colleagues and those we work with. I'm always looking for ways to improve and implement practical solutions without compromising quality products and guest service. I'm excited to bring my experience and track record to a dynamic and growing organization. I'm confident that I'm the right candidate for this position.

Sincerely,

Virginia Ruelas

Virginia Ruelas

adzs1h@r.postjobfree.com 626-***-**** Avondale, AZ 85323

Summary

Results-driven and dedicated Chain Restaurant Manager with over 40 years of experience overseeing multiple restaurant locations. Proven track record in optimizing operational efficiency, meeting & exceeding brand standards, increasing revenue, and enhancing customer satisfaction.

Experience

Market Leader, Church’s Chicken Restaurants

Los Angeles, CA — 2002 - Present

•Received the Market Leader of the Year award for being the best market leader for the 1000 Church’s Chicken restaurants in the USA.

•Master Merchant Market leader. All twelve restaurants were Master Merchant Certified. All met and exceeded the excellence in restaurant operations.

•Managed a team of 200+ employees across 12 restaurant locations in the Southern California area.

•Increased Annual revenue by 300% in ten years through continuous Operational improvements, strategic Local restaurant marketing, and staff training.

•Implemented a new daily inventory management system, reducing Food Cost by 4%.

•Implemented a computer-based schedule for the weekly and daily approval process, which helped reduce the overall labor cost by 5%.

•Conducted quarterly performance reviews and provided constructive feedback.

Training Restaurant General Manager, Church’s Chicken Restaurants.

Baldwin Park, CA — 1987-2002

•As the Restaurant General Manager, I Received the Silver Plate award for being the best in restaurant operations in the West region.

•Won Star Search competition. Best in Service, Cooking, and Baking.

•Winner of Company Chicken Bowl. Company trivia competition of employees.

•Assisted in managing six restaurant locations in the San Gabriel Valley area.

•Was the Lead Trainer of all the MITs in the Los Angeles District.

Restaurant General Manager / Assistant Manager / Team Member, Church’s Chicken Restaurant.

Baldwin Park, CA — 1984-1987

•Received Master Merchant award as the Restaurant General Manager.

•Best Sales increase in the region.

•Always met my period financial plan.

•Supervised a team of 20 + employees.

•Annual Employee Turnover under 25%.

•Implemented customer feedback mechanisms, leading to a 10% increase in customer satisfaction.

Education

High School Diploma

Baldwin Park High School, Baldwin Park, CA — 1984

Skills

•Team Management

•Financial Analysis

•Customer Service

•Inventory Management

•Conflict Resolution

•Proficient in Microsoft Office, Excel, Word, and PowerPoint

•Spanish Bi-Lingual

Certifications

•Certified Food Safety Trainer

•Certified Corporate Training Manager

•Certified Restaurant General Manager

•Serve safe certified.

References

Kamran Habeeb, President, Shoney’s Restaurants

Debbie Campa, Director of Human Resources, Global Hospitality Restaurant Group

Hilda Herrera, Vice President of Operations, Royal Texas, LLC.

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