Kevin Davis .

817-***-**** adzs12@r.postjobfree.com

An innovative IT Strategist who creates value by leading transformation through cross-functional relationships to fully understanding the needs of the organization and executing upon an IT Roadmap to accomplish business objectives. Provides outstanding IT Leadership through mentoring and developing employees to their highest potential.

EXPERIENCE

Consultant – Irving, Texas Sep 2019 – Current

Sr. IT Consultant

Successfully managed the IT Infrastructure and Operations Teams consisting of sixty personnel for a $10.6 Billion organization,

supporting multiple locations and 16,000 employees. Optimized and modernized the department by developing a three-year IT.

Roadmap, Tool Optimization, and developing a cross functional and service oriented IS Solution.

Collaborated with Cross-Functional Executive Team Members defining organizational requirements and developing Roadmaps to integrate new applications to meet organizational goals within a defined timeline and budget.

Managed an infrastructure team of twenty-six consisting of four managers, six networking engineers, eight System Administrators (RHEL & Windows), four Database Administrators, and four Data Warehousing Engineers while managing multiple Service Providers, for all infrastructure enhancements and new application implementations.

Revitalized IT infrastructure by implementing a new ACI Network, increased visibility of infrastructure.

Successfully replaced legacy network solution with new ACI Network Fabric.

Increased infrastructure visibility through the implementation of tools such as Nexus Dashboard, Detecting Network Attachment Center (DNA-C) Management, Cisco thousand eyes, Big-IP, vRealize, and Cisco Intersight while reducing outages by 57% for over 270 branch locations, three call centers and two data centers.

Directly lead the Service Desk providing 24x7 support with a vendor lead level 1 support and thirty-four level 2 technicians while establishing ITIL best practices, policies, and procedures, AD Management, Office 365 Management, Established Run Books, Knowledge Base management, and KPI Reporting.

Leveraged ServiceNow system to implement Configuration Management Database (CMDB) and IT Asset Management (ITAM) providing better system forecasting and end of life management for all end user devices (Desktops, laptops, Toughpad, monitors, etc.) and IT Infrastructure equipment (Servers, Storage Devices, Network Devices, etc.).

Established AWS and Azure Cloud computing and storage services creating a hybrid infrastructure architecture to optimize systems across 4 Data Centers while increasing computing power and enhance development capabilities.

Farmer Brothers Coffee - Northlake, Texas Oct 2018 – Aug 2019

Sr. IT Technical Services Manager

Leads a team of twenty-six employees for a $550 million publicly traded company’s Technology Services across 3 manufacturing facilities, 120+ distribution branches, 1,600 employees and 63,000 customers.

Develop a 3-year IT Roadmap across entire corporate enterprise and three manufacturing plants to successfully achieve organizational goals.

Consolidate and negotiated network contracts, phone contracts, and third-party service contracts.

Analyzed IT Budget and developed a strategic 5-year asset management strategy to support IT Expenditures

Provided hybrid-cloud strategy by migrating identified systems to AWS and Oracle Cloud Infrastructure based on Pricing, IaaS and SaaS options while enhancing a linear and vertical scalable applications and services.

Implement ITIL best practices and a new service desk tool (ServiceNow) for Service Desk functionality such as Asset Management, Incident Management and escalations, and data driven KPI reporting (ticket Resolution, Call Volumes, first call resolution, resolution times, backlog management).

Supported in house developed Point of Sale application for over 250 direct sales personnel.

Integrated systems and process from three different organizational acquisitions to include system and application assessments, integration planning, training, and post-merger synergies.

Worked directly with the Informational Security team to establish security best practices, implementation of security applications and establishing PCI and SOX compliance.

Managed day to day activities for the IT Service Desk, Servers, Networks, On-Prim Storage, and cloud infrastructure.

Topgolf – Dallas, Texas May 2017 – Oct 2018

Sr. Software and Infrastructure Project Manager

Managing Software projects and process for the IT Service Desk, Development Team, and System Infrastructure for over 60+ locations worldwide with over $600 million in revenue.

Working directly with PMO and Executives to define TopGolf IT Long term goals, projects, and timelines.

Standardized all Venue Networks, Systems and Application footprint for all Venue locations for all proprietary applications, Network Configurations, and systems reducing support issues by 38%.

Developed and managed a 24x7 International Service Desk Support Team of IT Technicians supporting all Networks, Servers, 2 Points of Sale, Back of House applications, gaming systems/applications, and IT Corporate Support.

Implemented ITIL Best practices for ticket escalation and problem management, Asset Management, Knowledge base management, CMDB, and data drive reporting for service desk performance (ticket Resolution, Call Volumes, Backlog management) for multiple call centers providing international service level support for all gaming, back office, and corporate systems.

Assisted in the project management of replacing Focus POS with Aloha POS and KDS system integration while implementing network changes to meet PCI Level 1 Requirements.

Successfully managed the design, integration, and implementation of Service Now with custom functionality to fulfill Topgolf required Service Level Objectives, understanding Service Level Indicators, defining Service Level Agreements, and providing international 24x7 services support.

Provided Project Management support to Agile Development team for software enhancement, application standardization, and software release process to ensuring successful updates to prevent potential issues or outages.

US ARMY Mobilization – Grand Prairie, Texas Nov 2016 – May 2017

Battalion Executive Office

The second in command of a 230 Soldier Civil Affairs Battalion. Primary responsibility for the supervision and controlling of the Battalion Staff as well as managing special programs as directed by the Battalion Commander. Provided reporting and Unit Analytics to higher echelons. Successfully managed the deployment of six rotations of Soldiers, training requirements, and coordination of equipment through the National Training Center within an aggressive 6-month timeline.

Cicis Pizza/JMC Distribution – Coppell, Texas Jun 2015 – Nov 2016

Director of IT

Strategically lead an IT Department of fourteen personnel for a $500 Million Organization for all IT initiatives for the Corporate Office, 450 Cicis locations, and 5 JMC Distribution Centers to successfully accomplish organizational objectives goals within $5 million budget.

Collaborated Executive team to define organizational initiatives, budgets, Key Performance Indicators (KPI), and develop an IT Roadmap.

Provided Cross-Functional SaaS Solution recommendations, Vendor selection assistance, contract negotiations, and managed the implementation of all SaaS applications.

Reduced IT expenses by centralizing all systems from multiple locations to a hybrid cloud solution reducing application redundancies, increasing IT Architecture efficiency with an annual cost savings of $1.4 million.

Successfully negotiated and upgraded corporate network accounts with multiple vendors saving the Organization over $380k a year.

Lead the EPR transition from JD Edwards to Microsoft Dynamic System.

Transitioned Corporate Office and Warehouse phone systems to Avaya phone system.

Managed the integration of warehousing technology for inventory management and temperature controls, system communications, and various logistical applications.

Enhanced security policies and protocols through enhanced security system protocols and process, single sign on capabilities, and establishing PCI Compliance and SOX Compliance, enhancing with other Security applications and protocols.

Developed a custom online and mobile B2B application for product ordering and distribution for Cicis Pizza and external customers increasing JMC Distribution revenue capacities by 45%.

Upgraded and standardized all in-store applications, systems, and networks for over 450 stores, four warehouse and over 2500 employees nationwide.

Sally’s Beauty Supply - Denton, Texas Feb 2012 – Jun 2015

IT Retail Systems Manager

Lead the $3 Billion publicly traded company’s store infrastructure and applications for over 7500+ stores worldwide. Managed the Retail Systems department consisting of 6 Level 3 application support technicians, 3 SQL Server database administrators, twelve .net developers, and two business analysts for 2 POS systems for Sally Beauty Holdings.

Work directly with C Level executives ensuring successful business objectives accomplishment.

Responsible for the software development life cycle of .Net Applications using Jira and Agile Methodology.

Managed SaaS solutions, contracts, SLAs, and deliverables for all Marketing and Store Operations.

Managed all PCI and SOX requirements for store level transactions.

Implemented over 15,000 VeriFone payment terminals for all POS systems across the US, Canada, and Puerto Rico.

Standardized all SBH Store Architecture enhancing data security and scalability.

Managed a level III software support team to review all application issues and determine cause and impact of issue shared with the QA team as well as the Software Development Team.

Implemented Marketing CRM Software and integrated into POS Central Database.

Managed vendor relationships for all outsourced software solutions, services providers, and other system support.

U.S. Army Mobilization - FT. Sam Houston Dec 2009 – Dec 2011

Operations Officer

The Expo Group - Irving, Texas Mar 2006 – Dec 2009

Operations Manager

U.S. Army Mobilization – Iraq/Afghanistan Mar 2003 – Mar 2006

Tactical Team Leader

BMC Software - Houston, Texas Jun 1999 – Feb 2003

Oracle Database Admin

Kirby Corporation - Houston, Texas Feb 1997 – Jun 1999

Programmer Analyst/Oracle Database Administrator

Dallas Systems - Dallas, Texas Dec 1996 – Feb 1997

Informix System Programmer

EDUCATION

B.B.A., Management Information Systems – Texas Tech University

Six Sigma Green Belt – Villanova University

ITIL Managing Professional v4.

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