Cell Phone: 305-***-****

Email: adzs0g@r.postjobfree.com

Rayssel Roque de la Vega

Objective

Seeking a position as an Inside Sales Representative where I may use my dedicated Customer Service and Sales experience along with outstanding communication skills to assist in achieving my company’s Sales and Customer Relations objectives.

Experience

December 2016 – March 2020 Panera Bread Miami, FL

Catering Manager / FOH Trainer

Increased the Catering Department sales to 150% from August 2018 to March 2019.

Improved weekly sales to an average of $1000 a day

Doubled Catering client base and improved customer repeat business by a 60% since August 2018

Managed the Catering Department from the order placement to order delivery

Performed sales calls to current and prospect customers, averaging 50 calls a week

Advised Upper Management for Catering Department supply and food needs

Implemented new processes for better order handling and improved guest satisfaction by controlling over booking without hurting sales

Managed Sales Force CRM client database, customer relations and order follow-up

Performed as Corporate trainer for all FOH employees (cashiers, baristas, food runners and guest relations)

Supervise the cash handling for cashiers and delivery drivers. Assign cash registers to shift cashiers and balance registers at the end of the shift

Trained new employees in Panera’s POS systems

Assist management staff in inventory control, QC and inventory for baked goods and display levels

Generate daily sales in average of $3K retail sales at FOH

Performed opening and closing positions for Kendall branch

Collaborate with Management on a daily basis for branch optimal performance including quality control, proper staff performance and adequate inventory levels are kept at all times

Coordinate with a staff of 7 drivers for a complete guest satisfaction on our Delivery Service. Constantly checking on order accuracy, on time delivery and safe cash handling procedures

June 2013 - December 2016 Dickinson Fleet Service Miami, FL

Customer Service Specialist / Office Administrator

Provide customer care for an average of 30-40 clients per day

Stablish a data base for all customers to track account performance

Perform follow up calls after performing services for Quality Control

Maintain accounts via Face to Face calls, email and phone

Supervise South Florida AR

Administered local HR for 20 employees including new hire paperwork, benefits, payroll

Update WIP on a daily basis for labor, parts and miscellaneous charges

Create work schedule for Road Technicians

Manage Purchase Order System for Shop Technicians

February 2010 - March 2013 Pension Services Miami, FL

Participant Services Department / Distributions Specialist

Oversee Retirement Plans Administration Distribution Process.

Perform as Fist Point of contact between clients and terminated participants.

Create Distribution Forms and Instruction letters for participants, employers and financial institutions.

Confirm, approve/deny and process distributions like: loans, hardships, in-service and RMD’s according to each plan legal document.

Provide clients and participants with all pertinent Plan information.

Consolidate the complete Distributions process by communicating with Client, Participant and Financial Institution.

Perform as Record Keeper for all Participants, Clients and Financial Institutions.

Maintain a daily on-line tracking for Platform Plans as a TPA. Perform daily review, verify and process all distributions.

Determine eligibility of participants to receive a distribution according to plan legal document. Communicate and follow up with client (employer), Participant and Financial Institution about the Distribution Process.

2007 - 2010 Fernandez Aíran-Pace & Ass. Miami, FL

Real State Attorney Professional Assistant

Received and answer all incoming calls, faxes and e-mails.

Perform all cases follow ups and schedule all appointments.

Prepare and perform all follow ups on running files and cases in order to have them finalized for the scheduled closing time frame needed.

Verified the accuracy of all documents and information provided by clients in order to complete all transactions.

Worked as fist point of contact between attorney and client.

Managed file accuracy and perform all file updates

2004 - 2007 Royal Palm Enterprises, Inc Miami, FL

Administrative Assistant to the President

Performed contract management for Real Estate and Mortgage Underwriting

Updated all MLS listings for agency.

Received directed and answered all the incoming communication such as email, faxes, and phone calls.

Controlled and distributed business paper trail.

Kept and updated owner’s agenda.

Education

A.A.., Business Administration and Computer Science. GPA 3.94 2003

Licenses & Certifications

04-40 Resident Customer Representative Insurance Agent License

Real Estate Professional Assistant Certification

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