Business Development Information Technology

Jonnie J. Soltan

West Nyack, NY ***** 917-***-**** adzs09@r.postjobfree.com Linkedin.com/in/jonniesoltan/

Professional Summary

Target Position — Information Technology Business Development Manager

Strategic IT Operations Leadership — Maximizing Business Performance and Driving Growth

IT manager and engineer with experience delivering comprehensive IT systems infrastructure to diverse clients, showcasing exceptional customer service and technical quality. Adept at analyzing customer IT system needs and assessing alignment with company solutions. Possess unique blend of technical, engineering, and business acumen to drive IT programs / projects and troubleshoot. Strong communicator, skilled at building relationships to reach goals.

ÞTechnical proficiency with solid understanding of engineering and IT concepts, systems, and technologies.

ÞTalent in project management from planning, organizing, and overseeing to leading teams to achieve success.

ÞThrive in evolving, fast-paced environment while identifying issues and developing solutions to deliver results.

Core Strengths

Project Management Information & Network Security On-Premises Infrastructure & Cloud Support Troubleshooting

Information Technology (IT) Commercial Networking Infrastructure Customer Support Mobile Device Management

Systems & Networks Physical, Network & Software Security Inventory Management Problem Resolution

Managed Service Provider (MSP) IT Applications, Processes & Software Standard Operating Procedures (SOPs)

Bachelor's Degree in Mechanical Engineering Additional Technology Expertise: Page 2.

Professional Experience

Younity, Inc., New York, NY November 2021 – August 2023

Director of Operations — Promoted from Senior Operations Manager

–Younity, 2018 startup, provides IT infrastructure, 5G internet, and software solutions to multifamily residential, commercial, co-working, and student housing properties. Expanded to 20 employees and restructured with reduced force in 08/2023.

Joined startup as 5th employee hired. Promoted to oversee technical programs. Built relationships with customers, developers, property managers, third-party contractors, internet service providers (ISPs), vendors, and MSPs. Managed operations with 16 employees: 5 project managers and 11 IT / field techs. Directed 12+ concurrent projects / contracts routinely with teams of up to 100 employees. Oversaw projects from design initiation, planning, and execution to closure, including budgets, milestones, schedules, and team oversight. Hired, trained, and evaluated employees. Led meetings with internal and external stakeholders. Partnered with executives on proposals; reported costs vs. budgets.

Positioned technical team to successfully manage support of projects from 4 to 42+ accounts with 10K+ internet users; cross-trained technician, which helped IT team tackle broader tasks and handle new challenges.

Enabled technical programs to scale, streamlining operations and eliminating redundant meetings; created Asana project document that kept stakeholders informed, saving each a minimum of 2 hours weekly.

Reduced project costs 16% by decreasing use of contractors and increasing professional training of employees; developed training and SOPS to teach managers and teams to install and understand third-party integration.

Eliminated history of errors in contractor payments by implementing policies and procedures, which included pictures of work completed, milestone reports, and releasement of payment only after final approval of work.

Mitigated risk and reduced liability, contributing to proposals with pricing and managing certificate of insurance program to ensure all investors, general contractors, subcontractors, and all stakeholders submitted documents.

Solved construction and retrofit problems when installing technical equipment, wiring, and enhancements; used engineering, blueprint, and construction knowledge to provide solutions on-site and ensure quality.

Minimized installation errors of IT infrastructure projects; new hardware and software: 60% new construction and 40% retrofits; partnered with designer in Israel on new designs and retrofits as US point of contact.

WeWork, New York, NY September 2017 – November 2021

Senior Technology Manager — Promoted from Technology Manager in 2019.

–WeWork provides coworking space, including managed IT services and support; 44M+ sq. ft in 756 locations, 38 countries.

Promoted to manage operations of 80+ IT sites with 20 techs / employees, contractors, and vendors. Oversaw IT installation and enhancement projects across NY and NJ, ensuring managed IT services to thousands of customers. Led day-to-day end-user support program and troubleshooting. Supported small to large enterprise clients and industries with hardware, mobile devices, network support, and business continuity needs. Recruited, interviewed, hired / fired, and trained employees. Cultivated relationships with on-site managers, property managers, vendors, MSPs, and stakeholders. Protected / preserved critical business data, negotiated with vendors to cut costs, and met project goals.

Reduced level-1 service level agreement (SLA) issues from 3 days to 30 minutes and technical SLAs from 3 days to 3 hours by implementing basic IT training for on-site managers and restructuring technicians' travel schedules.

Minimized complaints across multiple states; handpicked to train employees in DC, IL, and TN after drastically reducing SLA complaints in NY; all location sites experience reductions across SLA issues.

Generated $100K+ in revenue while improving customer service levels by implementing plan to repurpose, reuse, or sell equipment previously thrown out from project sites; created inventory space and tracked results.

Delighted customers by solving biggest complaints and delivery issues; persuaded executives to utilize on-site locked areas for custom inventory storage and quickly solved phone, TVs, printers, cameras, and hardware issues.

Improved employee productivity, morale, and quality of services by implementing technical and operations training; results from training impressed executives who requested videos and used globally to train employees.

Eliminated project delays caused by WeWork employees' non-compliance with construction, building, OSHA, and safety policies by establishing site guidelines and providing mentoring to ensure rectification.

Apple, Inc., New York, NY; and Cupertino, CA February 2013 – September 2017

Technical Project /Store Opening Manager — Promoted from Tech. Systems Manager and Internal Development Lead

–Apple designs, manufactures, and retails smartphones, personal computers, and wearable devices; 520+ stores worldwide.

Earned promotions and advanced from technical trainer to systems manager to technical operations manager, overseeing projects globally while opening new stores. Completed in-depth specialized training on hardware, software, and products. Trained employees in troubleshooting, component isolation, fraudulent tampering of devices, and more. Advanced to manage 20+ employees and successfully open 30+ stores worldwide. Directed vendors, contractors, and employees installing multimillion-dollar projects with latest technology, hardware, and software to support sales and revenue growth in busy Apple retail stores.

Met scope of projects and tight deadlines, effectively communicating with internal global employees and leading diverse, multilingual teams; opened stores in the US, China, Ireland, United Kingdom, and Australia.

Solved operational challenges negatively impacting sales capabilities in stores; designed and introduced systems and processes to log customers in, identify needs, and group customers so sales reps could help multiple customers simultaneously; new system exceeded expectations and continues to be used globally in all stores.

Increased customer foot traffic frequency by 30% over 6 months; trained employees on customer engagement, analyzed weekly reports, and implemented operations strategies that boosted sales.

Earlier: Trinity Contractors, NYC, NY June 2011 – February 2013 — Engineer / Technology Project Lead, Computers

Education

Bachelor of Science in Mechanical Engineering (BSME) — University of California, Los Angeles (UCLA), LA, CA; GPA: 3.8

Certificates: Apple Certified Support Professional & Apple Certified Mac Technician

Technology: Computers; Server Technology; Network Technologies, including Telecom & VOIP Phone Systems: Cloud & On-Premise; Computer Software; Applications; IT Best Practices; Apple & Microsoft Products; MS 365; Anti-Virus; Web Conferencing; Multi-factor Authentication; Cloud-based File Sharing; Systems Integration; Security & Data Privacy

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