SUZANNE REZKALLA

**** ********* **. *********, ** 92870 · 310-***-****

adzrz7@r.postjobfree.com

Professional Summary

I am a Clinical Pharmacist with a combined 12 years of experience in a managed care company and retail pharmacy, with 4+ years of experience in various leadership and operations management roles. I am actively licensed in the States of California and Oregon and looking to contribute with my expertise and skills in a patient-centric organization focused on delivering positive customer experiences.

Signature Strengths

Customer Centric – Focused on optimizing drug therapy and improving patient overall health outcomes by conducting comprehensive medication reviews and patient counseling.

Project Management – Experience in project management of quality and cost savings programs and applying strong organizational skills to stay on schedule and meet deadlines of multiple competing assignments.

Leadership - Ability to lead large teams in a fast-based environment and make decisions on complex issues. Specialized in inspiring and enabling individuals and groups to achieve company goals. Expert on data analysis and in-depth evaluation of variable factors and reports.

Training and development- Experience preparing training material and conducting in-person and virtual training. Effectively communicate across all levels of the organization. Excellent presentation skills. Experience running immunization and patient wellness programs and driving health awareness through patient education.

Education

DOCTORATE OF PHARMACY, PHARM D.

ST JOHN’S UNIVERSITY, QUEENS, NY 2006

experience

PLANNED CAREER BREAK 2019- present

I took time off to care for my children while engaging in volunteer work and staying connected to the profession through continuing education.

CLINICAL OPERATIONS MANAGER AND PHARMACIST-IN-CHARGE

UNITED HEALTHCARE, OPTUMRX, CYPRESS, CA 2016 – 2018

Successfully led a large team of supervisors and 100+ indirect reports of Pharmacists, Technicians, and Clerks.

As Pharmacist in charge, ensured compliance with all state and federal laws and regulations, as well as prepared and presented the site for Board of Pharmacy inspections.

Led and implemented new projects/programs from initiation to completion, including tracking monthly cost savings and reporting progress to senior leadership: New Hire Post Training Improvement Plan, Quality Inspection Program, Quality Audits Improvement program, and Prescription Error Reduction Initiative.

Streamlined and managed end-to-end processes and oversaw execution through collaboration and communication with various teams and departments.

Managed and drove the team's performance to meet and exceed company goals.

Prepared and presented at Town Halls for approximately 150+ staff members.

SUPERVISOR OF OPERATIONS AND PHARMACIST-IN-CHARGE

UNITED HEALTHCARE, OPTUMRX, CYPRESS, CA 2015 – 2016

Led a large team of pharmacists towards quality pharmaceutical care and performance efficiency.

Conducted 1:1 meetings, led team meetings, and provided coaching and training as needed.

Provide the team with all the necessary resources to execute the job flawlessly

Monitored remote staff and utilized all tools and reports to ensure optimal staff performance.

Developed and facilitated communication of process updates and company decisions to staff.

Collaborated with various teams to ensure processes are streamlined, work instructions are up to date, and work areas are appropriately staffed.

Participated in system enhancement and other various projects and initiatives that drove efficiency, quality, training, and cost savings.

CLINICAL PHARMACIST/TRAINER/SPECIAL PROJECTS

UNITED HEALTHCARE, OPTUMRX, CYPRESS, CA 2011 – 2015

Part of an expert team that specialized in efficiently resolving escalated and high-profile client orders, including making decisions on complex orders.

Conducted comprehensive medication reviews; communicated with physicians, medical assistants, and patients to optimize patients' therapy. Performed Drug Utilization Review and resolved therapy interactions.

Provided counseling and educated patients on current prescriptions to ensure quality pharmaceutical outcomes.

Participated in system enhancement projects as a clinical liaison and SME by providing clinical and technical expertise.

Interfaced with other departments to update business processes and procedures in compliance with federal and state laws.

Adhered to commercial, Medicare, and Medicaid billing requirements and processes.

Led and conducted meetings for pharmacists to discuss clinical and procedural updates.

Trained pharmacists and technicians in various work areas in person and through virtual programs.

PHARMACIST

WALGREENS, LA COUNTY, CA 2006 – 2011

Counseled patients on treatments. Performed Drug Utilization Review. Obtained necessary authorizations. Prepared treatment and essential documentation. Provided excellent customer experience.

Collaborated with physicians and insurance companies to ensure prescription drug optimization and cost-effective options.

Assisted in running in-store immunization campaigns and administering vaccines; checked patients' vital signs and educated patients on health state and current therapies.

Supervised and trained technicians and interns to ensure efficient workflow.

Assisted in inventory, prepared reports, and kept all pharmacy records according to state laws and regulations

Licenses and certifications

CALIFORNIA, LICENSE NO. RPH 58949 EXPIRATION DATE: AUG 31, 2024

OREGON, LICENSE NO. RPH 0015406 EXPIRATION DATE: JUN 30, 2025

BASIC LIFE SUPPORT-AHA EXPIRATION DATE: MAY 31, 2024

APHA IMMUNIZATION CERTIFIED 2010

skills

Excellent organizational and time management skills

Excellent communication and presentation skills

Excellent people management and problem-solving skills

Proficient in Microsoft office

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