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Customer Service Hotel Management

Location:
Jind, Haryana, India
Posted:
September 18, 2023

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Resume:

CURRICULUM VITAE

KULDEEP SAINI

Khera Khema Wati, Safidon,

Jind, Haryana (126112)

Contact Number +919*********

Email: adzrz2@r.postjobfree.com

CAREER OBJECTIVE

To be a part of growing organization and thereby become a strong asset to the organization and to contribute my share of responsibility.

Want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. PROFESSINOL QUALIFICATION

Bachelor degree in Hotel Management from National institute of Hotel Management and Catering Technology (NCHMT), Panipat Haryana in 2015-2016.

Bachelor degree in Bachler of art (B.A.) from Haryana Board of School education (HBSE) 2019.

Intermediate from HBSE Board in 2013.

High School from HBSE board in 2011.

INDUSTRIAL EXPOSURE:

6 Month industrial training from Crown Plaza New Delhi Rohini.

: - December 2015 to till June 2017.

Worked with ‘’CROWNE PLAZA, NEW DELHI ROHINI (INTERCONTINENTAL HOTEL GROUP)’’ Spice art proud to receipt times food award in noteworthy newcomer restaurant in 2014 and best north Indian restaurant in Delhi NCR in 2015/2016/2017. Worked as a Food and Beverage Assistant.

: - June 2017 to till February 2019.

Worked with ‘’VIVANTA BY TAJ SURAJKUND, FARIDABAD (TATA GROUP OF INDUSTRIES)’’ in Paranda Restaurant one of the best Punjabi Cuisine Specialty restaurant.

Worked as a Senior Steward.

: -13 February 2019 to till 17 February 2022.

Worked with ‘’ZAFRAN INDIAN BISTRO, RIYADH, SAUDI ARABIA (LANDMARK GROUP)’’ one of the best Indian specialty restaurant. Zafran providing the taste of India in gulf countries. I fill Proud to be a part of Landmark Arabia. Worked as a Supervisor.

: -20 June 2022 to 22 Feb 2023

Worked with Lemon Tree hotel Gurugram sec. 60 Citrus Café one of the best melty cushion restaurant in Gurugram.

Worked as a Supervisor

: -12 May 2023 to 28 August 2023

Worked with Paperplus, Auckland New Zealand as a Retail Manager

Recommended product and services based on customer needs, increasing monthly revenue.

Maintained cash drawers.

Key Responsibility:-

Check stock levels, order supplies and prepare cash drawers and petty cash.

Maintain high standards of quality control hygiene, health and safety.

Knowledge of operating Micros.

Knowledge of operation Point of Sale (POS).

Responsible of restaurant misa-pla & Ambience with smooth Operation.

A well-presented and confident individual with a proven ability to provide exceptional customer service.

Experienced in providing the best service to the customer.

Knowledge of making the set menu for the big group.

Resolving many customer complaints and always ensured the customer being satisfied.

Excellent interpersonal skills for diplomatically handling staff and customers.

The ability to cop under pressure since restaurant management can be challenging.

Team work skills to be able to lead a team and be a part of it.

Strong planning and organizational skills to run a streamlined operation.

The ability to work independently and confidently to make own decisions.

Problems solving ability to resolve issues at the risk. ACADEMIC PROJECTS

Lead the role as a team leader for various strategic management projects.

Involved in planning implementation and evaluation of strategies.

Performed situation analysis identifying the current problems, core objectives, mission and vision of organization. Achievements

Awarded for excellence food products and service at Vivanta by Taj.

Three times awarded for providing excellence service in Foodmark Arabia.

Skill sets:

Warm Personality.

Sincerity and honesty.

Cross cultural sensitivity.

Customer focused.

Responsible.

HOBBIES:

Bike Riding.

Watching movies.

Listening music.

DECLARATION

I hereby declare that the above mentioned information is correct up to my knowledge and bear the responsibility for the correctness of the above- mentioned particulars.

PERSONAL DETAILS:

Father’s Name : MR.KARAMBIR SAINI

Date of Birth : 02-05-1994

Language Known : English, Hindi, Arabic

Nationality : Indian

Marital status : Married

Date - (KULDEEP)



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