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Customer Service Team Members

Location:
Memphis, TN, 38125
Posted:
September 17, 2023

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Resume:

Gerald Turner

Memphis, TN *****

Phone: 901-***-****

E-Mail: adzryj@r.postjobfree.com

Professional Summary

Effective leader and problem-solver who excels at streamlining operations to decrease costs and promote organizational efficiency. Offering a hardworking mentality and a history of success coordinating and monitoring operations across various departments. Highly committed to ensuring the quality of services and products. Executive-level Business Manager and entrepreneur with experience running a start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Skills

Managing station brand

Station representation

Service station maintenance

Food station setup

Leadership and personnel for cohesion

Decision maker

Adaptable to any environment

Excel spreadsheet build

Providing clear and concise instructions

Versatile in repairing and improving machinery and functions

Team builder

Work History

June 1968 to June 1973

Military Germany Military

Inventory Specialist US ARMY

Worked with civilian supervisors and team members to understand supply needs and bring levels within desired tolerances.

Administered inventory network, controlled stockroom procedures, and supervised warehouse administration exercises.

Kept up-to-date on the store, shelf and order availability of general products.

Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.

June 1973 to January 1974

US Army Ft Lewis, Washington

Inventory Parts Supervisor US ARMY

Developed and implemented new procedures for improving inventory control and reducing the time required to locate parts by modifying part numbers and locations.

Trained team members in successful strategies to meet operational targets

Reduced parts located in incorrect locations and improved parts availability.

Ordered parts for customers, repair shops, and tank departments for use in military equipment.

December 1975 to January 1976

US ARMY Sattahip, Thailand

Section Chief of Logistics US ARMY

Conducted training and change management processes to improve operations.

Developed, updated, and maintained database of existing and potential.

Instituted oriented training to contribute to long-term plans for organization business processes.

Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Followed quality standards and procedures to minimize errors and maximize mission.

June 1976 to July 1979

US ARMY Monrovia, Liberia, Africa

Quartermaster Specialist US ARMY

Organized and loaded aircraft storage and cargo using load-bearing equipment and combat equipment.

Reviewed mission requirements and identified appropriate equipment to achieve goals.

Communicated instructions to subordinates of Operation identifying up-to-date information clearly and concisely to promote comprehension.

Trained Local Liberian soldiers as the Noncom in the proper use of equipment, which improved platoon efficiency and productivity.

Coordinated logistical movement of 25 soldiers from home stations to deployed theaters in Monrovia, Liberia.

August 1979 to September 1980

US ARMY Frankfurt, Germany

Platoon Sergeant US ARMY

Delivered important training, coaching, and mentoring to platoon personnel.

Coordinated, filed, and submitted platoon documentation such as supply orders and staff paperwork.

Provided important advice to commanding officers and junior lieutenants on the planning and execution of deployment operations.

Built a cohesive and successful team to support mission objectives.

Directed training programs to meet soldier and unit readiness requirements for planned combat operations.

Maintained safety, security, and operational readiness of more than $1,000,000. in equipment.

Managed and motivated soldiers to complete efficient, accurate work in the performance of first aid and field survival skills.

Kept soldiers in peak physical condition by overseeing well-coordinated exercise programs.

Helped subordinate NCOs identify and develop personal strengths to enhance leadership strengths and redirect weaknesses.

November 1979 to January 1983

US ARMY Addis Ababa, Ethiopia, Africa

Warehouse Manager US ARMY

Handled day-to-day shipping and receiving overseeing more than 50 packages per day.

Trained new staff on job duties, company policies, and safety procedures for rapid on-boarding.

Conducted inventory audits with 100% accuracy following company procedures.

Oversaw warehouse staff and maintained efficiency in a fast-paced environment.

Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

Managed scheduling and task delegation for a five-member warehouse team.

February 1983 to December 1986

US ARMY Elpaso, Texas

Logistics Supervisor US ARMY

Organized warehouse space and planned layouts to allow for maximum storage capabilities.

Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.

Trained, scheduled, and evaluated fifteen soldiers and replacements.

Created policies based on performance data analysis to reduce costs and maintain efficiency.

Documented shipment receiving information in inventory.

Handled day-to-day shipping and receiving overseeing more than a thousand packages per day.

Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels.

December 1986 to July 1989

US ARMY Taegu, South Korea

Logistics Team Member US ARMY

Supported current programs and procedures coordinating with Officers and managers.

Conducted field visits and met Company Commanders for conducting performance and development.

Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.

Established logistics policy including mode, carrier, and supplier agreements that benefited the overall business.

Improved quality processes for increased efficiency and effectiveness.

Developed team communications and information for unit performance.

Complied with safety and hazardous material handling, storage regulatory requirements, and internal procedures affecting business operations.

Provided observations, took measurements, and performed tests at various stages according to the quality control plan.

August 1989 to June 1991

US ARMY Memphis, TN

Logistics Coordinator US ARMY

Assisted auditors of vendor invoices and month-end finance accruals.

Ensured effective and timely implementation of all operational goals.

Built a continuous improvement culture that attracted and retained high-performing employees while reducing costs.

Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels.

Handled high-volume paperwork and collaborated with the shipping & receiving department to resolve invoicing and shipping problems.

June 1991 to December 1993

Coca-Cola Memphis, TN

Production Analyst

Received distribution drink inventories daily from five distribution cities inserting data to Excel.

Developed Excel spreadsheets increasing efficiency and accuracy of drink and flavor production.

Developed spreadsheets for drink cans and lids coordinated to drink cans minimizing waste.

Instrumental in assisting plant manager on production consolidation converting six production plants to distribution centers saving millions of dollars in savings drink production in Memphis, TN

August 1993 to March 2016

SELF-Employed Byhalia, MS

Exxon Gas Station

Managed EXXON gas station.

Ordered food products and shelf items for sale

Developed a food menu hiring and training cooks and cashiers

Repaired equipment

Built laundromat and carwash on-premises

Maintained daily sales and fuel sales using self-built spreadsheets

Communicated best practices among on-site and external personnel to align efforts and goals.

Leased owned building for business

Commanded all aspects required t maintain and improve business

Education

June 1979 University of Maryland - Baltimore County Baltimore, MD

Associate of Science in Accounting And Business Management

Miscellaneous schools and training in the military.



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