Customer Service Rep

DEVON RHODES

**** ******* **** **, *******, TX **038 · adzryf@r.postjobfree.com · Tel: 720-***-**** Personal Statement

An adaptable resourceful and enthusiastic warehouse worker who has extensive experience of having a wide level of general experience customer service, shipping and receiving, auditing, customer service. A strong communicator with excellent inter-personal skills and a strong team player. Work Experience

Delivery Driver (Jun 2022- Present)

Amazon Flex Houston, TX

Pick up and deliver packages to assigned locations within set timeframes Maintain accurate records of deliveries

Provide great customer service, including interactions with recipients during deliveries

Handle packages with care to prevent damage during transit Technical Customer Service Rep. (Jul 2019- May 2022) Asurion, Houston, TX

Evaluate and troubleshoot customer concerns

Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication

Explain device capabilities, wireless carrier data product offerings and company policies

Utilize call center technology to troubleshoot, input, track and report customer issues

When needed, escalate calls to the appropriate tier of customer service function

Forklift Operator/ Warehouse Clerk (Dec 2017- Jul 2019) Cintas, Houston, TX

Able to drive a diverse set of vehicles.

Driving safely and responsibly at all times

Maintaining a vehicle, keeping it clean, tidy and well cared for. Picking up orders and loading vehicles.

Bringing faulty or damaged stock to the attention of the Managers. Using handheld computers and scanners to register goods. Building up a relationship with customers through regular deliveries. Carrying out all checks and procedures from per-delivery to post-delivery Customer Service Rep. (Sep 2013 – Jun 2017)

Apac, Houston, TX

Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area. Typing and distributing memos.

Handling incoming / outgoing calls, correspondence and filing. Faxing, printing, photocopying, filing and scanning. Monitoring inventory, office stock and ordering supplies as necessary . Creating and modifying documents using Microsoft Office. Setting up and coordinating meetings and conferences. Updating, processing and filing of all documents

Customer Service Rep. (Jan 2011 – Aug 2013)

24/7 Intouch, Denver, CO

Responding to all requests for information/enquiries quickly in a pleasant manner. Solving customer service problems.

Keeping track of all team deadlines and targets.

Logging, processing and progress chasing outstanding enquiries. Getting an encouraging feedback from customers on the service they have received. Handling complex queries and complaints.

High School Diploma (Sep 2008 – May 2010)

Gateway High School, Aurora,CO

TELSA WELDING SCHOOL. (August 2018- Mar 2019)

Mig/flux

Stick

Have welder pipe and plate

Reference

Former Supervisor

Shelly Austin 720-***-****

TyJannee Garrett (832) 909- 4259

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