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Customer Service Representative

Location:
Pass Christian, MS
Posted:
September 17, 2023

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Resume:

Kristina M. White **** Red Creek RD Long Beach, MS 39560 PHONE: 228-***-**** adzryd@r.postjobfree.com

Qualifications: My patience and passion for helping people, as well as having great communication skills, make me the quality person your organization is looking to hire for this position.

11/21-01/23 Remote Medicare CSR, EVERISE INC

Responsibilities: Medicare sales and service customer service representative, taking inbound calls for carrier, meeting sales quotas daily and monthly for company and carrier metrics.

10/09-01/13 Senior Sales Rep, Verizon Wireless Cellular Sales

Responsibilities: Overseeing daily sales operations both inside retail and outside business sales. This included networking, prospecting, going door to door for new business accounts, managing store inventory and store deposits. Meeting sales quota and setting my own personal sales goals. Training of new hires and enforcing their success. Follow up calls and or emails with all existing and new customers with 48hr/30day/6mo system. Ordering all supplies for store operating and to maintain Verizon standard. One of the main facets of this position was to uphold quality customer service while remaining productive with all product sales.

9/04-01/09 Operations Sales Manager Nexcall Communications- Direct Wireless, South Region

Responsibilities: Managed 15 retail stores with 35+ employees, ensured store daily operations remained profitable by managing cash, merchandise variations, salaries, and other controllable expenses. Ensured promotions and new product introductions were implemented; created the Company Operating Policy of Legal, Ethical, and Moral practices; Implemented non-discriminatory management skills while hiring, training, motivating, and separating employees; provided leadership and direction to Store Managers, including recruiting, selections and orientation processes of all new employees; developmental employee training and facilitated new product programs and training. Assisted Store managers in business account sales and was over all events outside the stores. Maintained all store business funnels were being worked daily. Managed and maintained company systems including payroll, point of sale, inventory control, and new product fulfillment; prepared profit/loss analysis and financial reports for cost containment, coordinated marketing collateral, directed monthly managers meeting to analyze and increase sales volume while discussing new ideas. Worked as a team with the CEO and CFO to develop and run a successful company.

06/01-04/04 Senior Team Leader, Banana Republic, Gulfport MS Responsibilities:

Merchandising, creating a high level of customer service, professional selling procedures, lead motivational weekly meetings, exceeding daily sales quotas, shelf stocking, inventory control, developing and maintaining relationships, general office duties.

Education and Training

Licensed Insurance Sales Producer Life, Health, Casualty September 2021

Jefferson Davis Community College Gulfport, MS

Business Management 2004-2005

Lance Cooper’s “Selling with Class”

200+ hours of Verizon Wireless Training

Harrison Central High School Gulfport, MS

High School Diploma 2000-2003

REFERENCES AVAILABLE UPON REQUEST



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