Ernesto

Zuniga

Work Experience:

Community Service Director

Equity Residential - Mission Viejo, CA September 2009 – July 2023 Supervised daily operations for a 608-unit apartment community, effectively managing the service team’s workload by delegating tasks. Scheduled routine maintenance activities and coordinated with external vendors for timely service delivery. Conducted meticulous final and pre-move-out inspections and assessed move-out charges. Proficiently utilized MRI, SightPlan, and OPS applications for streamlined property management. Performed comprehensive preventive maintenance inspections and collaborated closely with vendors to ensure equipment and systems remained in optimal condition. Demonstrated strong budget management skills by overseeing daily expenses to maintain operational costs within prescribed limits.

Provided hands-on assistance to maintenance personnel, tackling complex tasks including appliance repairs, plumbing, electrical work, and HVAC system maintenance. Actively contributed to the training and on-boarding of new team members, supporting the management company in organizing training classes Offered valuable support to sister communities whenever maintenance assistance was required, fostering a collaborative approach within the organization. Played a key role in overseeing and participating in Capital Projects such as apartment renovations, roofing repairs, asphalt maintenance, and other vital property improvement initiatives.

Maintenance Supervisor

Avalon Bay Properties - Corona, CA March 2009 – September 2009 Oversaw maintenance operations for a 320-unit apartment complex, effectively assigning daily tasks to all maintenance team members. Maintained daily communication with the community manager, delivering regular updates on the maintenance process and its outcomes.

Maintenance Supervisor

Metric Properties and Riverstone Residential Group June 2005 – March 2009 Santa Ana/Orange, CA

Managed maintenance operations for two distinct properties: a 349-unit garden- style community and a 278-unit mid-rise building. Oversaw a wide range of responsibilities, including daily scheduling, vendor management, budget preparation and supervision, efficient handling of service requests, and coordination of apartment turnover processes. Conducted thorough preventive maintenance inspections and played a pivotal role in overseeing and executing capital projects. Maintenance Supervisor

Shea Properties - Mission Viejo, CA March 2002- June 2005 I managed maintenance operations for a 250-unit apartment complex, demonstrating strong leadership through efficient delegation of daily tasks among the team. My expertise encompassed various aspects of property management, including optimizing daily schedules, cultivating positive vendor relationships, overseeing budgetary matters, handling service requests promptly, ensuring meticulous apartment turnover, conducting proactive preventive maintenance inspections, and contributing to capital projects that improved living conditions for residents.

References furnished upon request.

Dedicated Apartment Maintenance

Supervisor with a wealth of

experience spanning over 35 years in

property management, specializing

in vendor support and delivering

exceptional customer care. Proficient

in major apartment software, adept

at conflict resolution, and renowned

for maintaining a consistently

positive attitude. Committed to

applying my proven skills to drive

exceptional results for a company

that promises a bright future and

personal growth opportunities. My

reputation in the industry is built

on honesty and trustworthiness,

and I am known as a creative

problem solver who proactively

takes initiative. I continuously seek

self-improvement through ongoing

education, embracing new roles, and

fostering collaborative relationships

with peers.

949-***-****

Foothill Ranch, CA 92610

adzry7@r.postjobfree.com

Ernesto

Zuniga

References furnished upon request.

Work Experience:

Service Manager/Maintenance Technician

Irvine Apartments Mgmt. Co. - Irvine, CA 1997- 2002 Proficient in all aspects of apartment turnover, I managed daily operations such as scheduling, make-readies, service requests, budget preparation, and inventory control. My career trajectory has taken me from a Lead Maintenance Technician role at Santa Clara Apartments (374 units), a lease-up property, to positions as Maintenance Supervisor at Windwood Glen Apartments (200 units) and Turtle Rock Vista Apartments (250 units).

Maintenance Technician

Western National Management Company - Irvine, CA 1994 – 1997 Managed maintenance operations for an apartment complex, skillfully delegating daily tasks to the maintenance team and ensuring efficient workflow and turnovers. Also, shared on-call responsibilities and conducted preventive maintenance to uphold the property’s functionality and appearance. Maintenance Supervisor

Malabar Apartments/ Chen and Assoc. - Garden Grove, CA 1990 - 1994 Managed maintenance operations for a 120-unit apartment complex, skillfully delegating daily tasks to the maintenance team and ensuring efficient workflow and turnovers. Also, shared on-call responsibilities and conducted preventive maintenance to uphold the property’s functionality and appearance. Maintenance Technician

Rodriguez and Jones Property Management - Anaheim CA 1987 – 1990 Managed apartment complex maintenance, delegated tasks efficiently, and ensured a smooth workflow. Proficient in general maintenance, I also handled on-call duties and performed preventive maintenance to maintain property functionality and appearance.

Highlight of Qualifications

• Leadership Experience: Demonstrated ability to lead and manage maintenance teams, with a track record of effectively guiding and motivating staff to achieve operational excellence.

• High Customer Service Standards: Committed to delivering exceptional customer service, ensuring tenant satisfaction, and addressing maintenance issues promptly and professionally.

• Versatility: Proficient in both independent and team-oriented work, adapting seamlessly to varying work environments and collaborating effectively with colleagues.

• Software Proficiency: Highly skilled in using a wide range of property management software, including MRI, OPS, SightPlan, AMSI, Yardi, Carrigo, OPS, Lotus Notes, and E-site, along with Microsoft Office (Word and Excel) - ensuring efficient property maintenance and record-keeping.

• Bilingual: Fluent in Spanish, enabling clear communication with diverse tenant populations.

• Extensive Experience: A solid 36 years of experience in the maintenance service industry, progressing from a technician to a supervisor and director, showcasing a deep understanding of the field.

• Appliance Repair and Service: Proficient in diagnosing and repairing various appliances, ensuring residents’ convenience and property functionality.

• General Building Maintenance Knowledge: Well-versed in a broad spectrum of building maintenance disciplines, including plumbing, electrical work, carpentry, drywall repair, preventive maintenance, and mold abatement training, among others, ensuring comprehensive property upkeep.

CERTIFICATIONS:

• Certified Apartment Maintenance

Technician level I and II;

• NAAC Certified.

• EPA Certified

• Universal HVAC R&R Certification

949-***-****

Foothill Ranch, CA 92610

adzry7@r.postjobfree.com

Contact this candidate