GEORGE J. NAJM BUSINESS INTELLIGENCE, ANALYTICS & IT DELIVERY

248-***-**** adzrwu@r.postjobfree.com www.linkedin.com/in/georgenajm Troy, MI 48083 Highly-proficient and dynamic IT Delivery, and Business Intelligence Executive with extensive experience in managing information systems technology and enterprise-wide projects. Program Management expertise within Fortune 100 global companies. Creates innovative solutions, utilizing data/analytics, which implement process efficiencies, and deliver meaningful results. A strong agent for change, consistently seeking new challenges and methods to transform organizational business needs into creative technical solutions. Effectively develops collaborative partnerships with internal and external stakeholders, ensuring execution of positive project outcomes. Consistency of vision and flexibility of strategy that drives end user adoption and organization success. A focused leader that understands overall strategies, driving alignment with cross-functional teams working together to accomplish strategic initiatives that deliver value, reduce time to market, and successfully deliver data products.

Strategic Planning & Solutions

Data Strategies

Analytics Strategies

Product Life Cycle Methodology

Services Delivery Methodology

Business Analytics

Project & Knowledge Management

Technology Deployment

Data Visualization

Business Intelligence & Dashboard Design

Decision Support Insight Methodologies

Teamwork & People Management

IT Design Initiatives

Policy Strategy & Compliance

Organizational Development

Data Governance & Operations

Big Data Management

Cloud & Web-Based SaaS Architectures

Systems Delivery Methodologies

Vendor & Licensing Engagement

Analytic & Data Model Management

Problem Solving

Data Analytics

SaaS & Cloud Services

Change & Risk Management

Team Building & Mentoring

Performance Improvement

Communication Strategy

Software Development Methodology

Agile Methodologies

Talent Acquisition

Operational Efficiency

Product Road Maps

Key Performance Indicators

Process Improvement

Financial Management

Six Sigma Methodology

Cloud & SaaS solutions

Objectives and Key Results

EXPERIENCE & NOTABLE CONTRIBUTIONS

Driven Brands 02/22-06/23

SENIOR DIRECTOR - BUSINESS INTELLIGENCE & ANALYTICS Dedicated strategic executive, focused on optimization. Assembled and led highly skilled teams that delivered exceptional results.

• Led the establishment of a comprehensive Business Intelligence organization supporting 10+ business brands, aligning with strategic growth goals, supporting 4 established business groups, containing over 10 separate business brands, and over 4000 Franchisees.

• Assembled and managed a team of 30+ resources to address Business Intelligence needs across the enterprise, fostering collaboration and innovation.

• Successfully migrated 300+ reports and infrastructure to a Software as a Service (SaaS) solution within 6 months, optimizing performance and accessibility.

• Consolidation and migration of BI platform (estimated savings over $3M annually), as well accelerated key information sharing within and across all brands throughout the enterprise, addressing many customers’ needs. Ford Motor Company, Dearborn, MI

PRODUCT MANAGER - BUSINESS INTELLIGENCE & ANALYTICS FORD PRO 1/21–02/22 Collaborative, committed leader, guiding diverse, cross functional organization teams to deliver Advanced Data Products and analysis.

• Led a team of 15 BI and Data Science professionals supporting Marketing, Sales, Service, and Finance functions, ensuring data- driven decision-making.

• Developed and rationalized common definitions across the commercial enterprise to enhance data accuracy and alignment.

• Conceptualized and delivered tools, including geospatial marketing, and financial segmentation, enhancing actionable insights.

• Helmed efforts that established and rationalized Common Definitions across the Commercial enterprise. PRODUCT MANAGER BI – FORDPASS FORD MOTOR / SMART MOBILITY / GLOBAL DATA INSIGHTS & ANALYTICS 01/20–01/21 Focused leader managing team of highly skilled and talented individuals delivering Advanced Data Products and analysis.

• Managed roadmap and delivered data-driven dashboards supporting user subscription, retention, and feature adoption, driving customer engagement and loyalty.

• Led team of data scientists in evaluating in-app notifications' effectiveness, driving customer transactions and revenue growth.

• Collaborated with Data Products and Services team to identify data product development opportunities, contributing to innovation.

• Managed a team of data scientists that provide oil life metrics; evaluating effectiveness and adoption of in-app notifications which drive customer transactions and increase revenue and/or the customer experience.

• Organized and hold Analytic and Data Product Reviews, where data scientists can present potential data products to leadership and business customers.

• Worked with Data Products and Services team to identify opportunities for data product development and monetization. CORE COMPETENCIES & TECHNICAL STRENGTHS

GEORGE J. NAJM PAGE 2

STRATEGIC MANAGER – DATA & BI PLATFORMS - / SMART MOBILITY / GLOBAL DATA INSIGHTS & ANALYTICS 10/18–01/20 Key cross functional leader addressing strategy, integration and implementation of technologies and methodologies.

• Led integration efforts across departments, ensuring alignment of Smart Mobility objectives with enterprise strategies, driving innovation and adaptability.

• Implemented end-to-end solutions across complex business models, geographies, and data sources, optimizing data flow and utilization.

• Drove adoption and consolidation of enterprise applications, resulting in scalable and efficient BI environments, supporting strategic decision-making.

General Motors, Detroit, MI

SENIOR DELIVERY MANAGER - GENERAL MOTORS / CUSTOMER EXPERIENCE, CONNECTED CUSTOMER, MARKETING 10/14–10/18 Successfully led the delivery initiatives of four key Data Management Reporting and Analytics Projects: Voice of the Customer, Marketing (Web Activity), for various GM customer facing websites.

• Skillfully led the business customer through Data Management and Governance processes, including Standard Terms, Data Dictionary and Key Performance Indicators (KPI) creation.

• Responsible for BI roadmap, pipelines, and budgets to develop and support specific objectives for the business stakeholders.

• Proficiently implement a unique team management technique, which identifies the Directly Responsible Individual (DRI), who has ownership of improvement of overall engagement and relationship management with the team’s many customers.

• Effectively delivered, in less than 90 days, the Maven Car share reporting and analytics from the ground up, including initial reporting from transactional systems.

• Led team that delivered over 50 regularly used systems, including: daily, weekly, mobile, and on-demand, across Tableau, Cognos, Power BI and SAS Platforms.

• Owned the overall design and support of the BI technology environment, including information acquisition, management, warehousing and delivery solutions.

SENIOR MANAGER – GENERAL MOTORS / ENTERPRISE DATA WAREHOUSE / PLATFORM SERVICES / BI COE 09/12–10/14 Efficiently led direct and indirect employees to design, build, deliver, and support Business Intelligence reporting solutions, leveraging distributed source systems, common design model, and multiple BI Architecture and tools.

• Designed, created and led Platform Engagement and Consulting Services--a team of BI and Analytic Tool Experts, tasked with driving adoption migration and consolidation of Enterprise Applications within the newly established EDW.

• Deployed Enterprise Software, Including: Tableau, Power BI, MicroStrategy, Cognos, and Teradata.

• Partnering with Distributed Application Teams to fully-comprehend tenant needs and requirements, worked as advocate of standards and support industry best practices.

• Assisting teams with defining specific processes and required revisions to assets and applications, to successfully migrate existing applications onto the shared enterprise platforms. PROGRAM MANAGER, TESTING COE – GENERAL MOTORS 08/11–09/12 Creatively developed vision, and executed strategic initiatives, that led organization for Requirement and Test practices.

• Successfully generated over $2M in overall operational cost savings, by consolidating business licenses across the company.

• Achieved savings of $500K, by delivering one, globally accessible standardized system, accessible for all GM.

• Spearheaded the key project: Software as a Service/Cloud Services and implemented Quality Assurance toolset.

• Skillfully reduced costs by $200K, through the leveraging assets (requirement and test reuse), decreasing staff to maintain application, and developing processes to support procedures, and utilizing an industry standard tool set (HP ALM). PRACTICE MANAGER - Capgemini / Sogeti, Detroit, MI 11/09–08/11 Strategically defined and developed services structure for enterprise shared resources, and directed multiple efforts, including implementing strategic services and tactical delivery of requirements and testing activities.

• Led the overall functional job duties and project initiatives for three employees.

• Partnered with HP software, sold over $2M in Software licensing of Software as a Service (SaaS) / Cloud Services. GLOBAL REQUIREMENTS / TEST MANAGER - GMAC, Detroit, MI 03/06–11/09 Proficiently developed and executed strategy and work plans for Requirement and Test Management Practices, including overseeing a $2.5M Forecast/Budget for software and services, and leading 9 reports and 20 Contract Test Managers.

• Successfully delivered over $12M in savings, over a four-year period, by streamlining and establishing a unified process.

• Systematically generated a 240% increase in ROI, increased overall test productivity by 125%, minimized configuration errors by 44%, and reduced monthly downtime by 33%

EDUCATION

Master of Science in Information, Management and Communications Walsh College, Troy, MI

Bachelor of Science in Accounting

Michigan State University, East Lansing, MI

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