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Customer Service General Manager

Location:
North Vancouver, BC, Canada
Posted:
September 17, 2023

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Resume:

Gabriela Ila Novitsky

**/**** ***** ***** *******: 778-***-****

North Vancouver, BC Email: adzrwe@r.postjobfree.com

V7J 3L7

OBJECTIVE: A position as a retail manager for LUSH Vancouver Canada.

PROFILE: Passionate, accomplished, highly motivated international retail professional manager, within over 10 years of dynamic global brands in a variety of segments. Leading by example, achieving sales awards, and customer services targets, training,merchandizing for luxury brands, such as ESCADA, Crab tree, Mont Blanc and many premium small corporate environments.

Personal strengths: Business guest oriented, entrepreneurial spirit, creative event coordinator, effective sales techniques, consistently meeting goals, developing long last relationship with clients, friendly team player with a focus on excellency in customer service and health corporate community culture.

Currently working in education field and hospitality.

Languages: English, Portuguese, and Spanish fluency.

PROFESSIONAL EXPERIENCE:

ESCADA Fashion

General Manager Vancouver, Canada

• Three years being responsible for operations and management of the ESCADA Vancouver store, with the goal of maximizing store’s profitability, increasing sales, merchandising, inventory handling, controlling expenses. Improved customer base, maintained the highest level of customer service, created events, provided staff training, hiring, interviewing and selection of new employees, managed CRM, team building, scheduling, and minimized losses. Awarded manager with the biggest increase in sales for all North American stores.

CRABTREE EVELYN International premium brand

Assistant manager Vancouver Canada

• Top sales and leading staff, exceeding goals, monitoring results, optimizing

operations, providing excellency customer service, and attending management-

training program.

HUBLOT (2013-2014) Swiss luxury watches brand

Senior Sales Supervisor Rio de Janeiro, Brazil

CASA DAROS (2012/2013) Museum of contemporary arts store

Retail Operation Manager Rio de Janeiro, Brazil

MONT BLANC (2009-2012) Rio de Janeiro, Brazil

General Manager

THOMASVILLE Furnishings (2005-2008) Los Angeles, USA

Designer Consultant / Sales

CHICO’S (2003-2005) Los Angeles, USA

Assistant Manager

EDUCATION:

University State of Rio de Janeiro, UERJ History of art

University Estacio de Sa - Pedagogy- English Major 2021



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