Customer Service Call Center
Resume:
KETTISHA FIELDS
Cordova, Tennessee *****
adzrw7@r.postjobfree.com
Summary
Dedicated and responsive with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Skills
Discussion Facilitation
Lesson Planning
Lesson Plan Implementation
Customer Support
Typing 45 wpm
Microsoft word, excel, power point, microsoft outlook
Project management skills
Telecommunications
Researching and analyzing data
Reviewing confidential information in multiple databases
Experience
August 2022 - Current
Memphis Shelby County Schools - Memphis, TN
Substitute Teacher
Provided instruction and guidance to students in the absence of a regular teacher.
Organized lesson plans and activities for students.
Assisted with classroom management issues when needed.
Encouraged positive behavior among students through effective communication techniques.
Collaborated with other teachers to ensure student success.
November 2021 - July 2022
Maximus Call Center - Reston, VA
Customer Service Agent
Provided product information to customers in a timely manner.
Resolved customer complaints quickly and efficiently.
Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Monitored customer feedback through surveys and other methods for quality assurance purposes.
Contact Tracing for Covid-19
Scheduled appointments for COVID-19 vaccination shot
Education and Training
Expected in May 2026
University of Phoenix Tempe, AZ
Bachelor of Science Business in Communications
Contact this candidate