AC

ANGELIMAR CRUZ

adzrw2@r.postjobfree.com C: 863-***-**** Lakeland, FLORIDA (FL) 33801

Industrious Picker with dedicated and responsible nature. Skilled in using, and equipment safely and efficiently. Desiring stable position with growing company.

Hardworking Picker successful at transporting goods, completing orders and puĴing together shipments in high-volume, busy environments. Ready to apply and skills developed over years in seĴings to new growth-oriented role.

Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Seasoned Picker knowledgeable about quality assurance requirements, storage protocols and inventory counts. Enthusiastic and high-energy professional offering years of experience. Problem resolution

Relationship development

Organization

Administrative support

Communications

Team building

Supervision

Customer service

WALMART WAREHOUSE Lakeland,

FLORIDA (FL)

Picker/Warehouse Packer

10/2018 - Current

Weighed and measured products and materials to check compliance with specifications and regulations.

Selected items from bins, scanned tags with tracker and loaded onto cart. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Operated tracking system to view open orders and review directions to storage locations.

Labeled boxes and placed in outbound collection areas. Used and equipment to transport boxes, pallets and crates through warehouse.

Fulfilled orders quickly to accomplish challenging daily objectives. Limited damage to products and orders by using care when choosing items.

Packed fragile items with bubble wrap to prevent breakage during shipping.

Liberty Tax Service Lakeland, FLORIDA

(FL)

Management Assistant

01/2013 - 04/2019

Set up and maintained physical and electronic filing systems. Produced and distributed team newsleĴers, email updates and other forms of communication.

Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends. Arranged domestic and international travel, hotel and transportation needs for staff.

Stayed abreast of all relevant rules and regulations to keep organization Summary

Skills

Experience

compliant.

Wrote email messages, memos and business leĴers for management and proofread all documentation to provide error-free correspondence. Guided administrative and professional staff through computer and software problems.

Conducted thorough research using various media sources to obtain relevant data for staff requirements.

Spectrum ABURNDALE, FL

Customer Service Representative

03/2017 - 09/2017

Evaluated customer account information to assess current issues and determine potential solutions.

Assessed customer needs and upsold products and services to maximize sales.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Consulted with customers to determine best methods to resolve service and billing issues.

Worked with managers to develop service improvement initiatives. Delivered high level of service and support to each customer, paving way for future business opportunities.

Set up and activated customer accounts.

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Walmart Lakeland, FLORIDA (FL)

CASHIER/Customer Service Cashier

02/2014 - 02/2015

Helped customers find specific products, answering questions and offering advice.

Provided assistance with purchases, locating items and signing up for rewards programs.

Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer service.

Welcomed customers, offering assistance to help find necessary store items.

Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers. Learned roles of other departments to provide coverage and keep store operational.

STEPPING STONES TAMPA FL

High School Diploma

2012

Education and Training

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