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Patient Care Customer Service

Location:
McDonough, GA
Salary:
25hr
Posted:
September 17, 2023

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DEVONA RILEY adzrw1@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated medical professional with demonstrated skills as a Certified Nurse Assistant, Patient Care Technician, and Secretary. Experience working in high stress environments. Possess strong work ethic, customer service oriented, self-starter, team player, and results oriented. PROFESSIONAL EXPERIENCE

Piedmont Henry – Stockbridge, GA 09/2022 - Present Patient Care Technician/Secretary

• Patient Care – Used as a Floater to help where needed. Perform all patient care ADL’s, vital signs, and accu-checks.

• Clerical work – Word processing, Medi tech, epic system, faxing, charting, scheduling patient appointments.

• Schedule patient appointments and work with case management. Northside Hospital – Lawrenceville, GA 03/2022 – 12/2022 Patient Care Technician

• Worked in neuroscience ICU – Bedside care – performed all patient care ADL’s, vital signs, accu-checks.

• Performed straight caths, made beds, gave baths, assisted with physical therapy.

• Clerical work – answered phones.

Medical Solutions Staffing Services – Omaha, NE 11/2019 – 03/2022 Travel Certified Nursing Assistant (CNA)

Piedmont Eastside Medical Hospital, Snellville, GA (01/2022 – 03/2022):

• Assigned to work in the following areas: Rehabilitation, PCU, ICU, CSU, Med-surge, surgical floor, mental health floor.

• Patient Care – Used as a Floater to help with – joint and spine, and rehabilitation.

• Clerical work – Word processing, Medi tech, epic system, faxing, charting, scheduling patient appointments

Phoebe Putney Memorial Hospital, Albany, GA, (11/2019 – 01/2022):

• Assigned to work in the following areas: Oncology, ICU, COVID patients.

• Patient Care - vital signs, glucose checks and more

• Clerical work - Word processing, Medi tech, epic system, faxing, charting, scheduling patient appointments

Piedmont Henry Hospital – Stockbridge, GA 11/2017 – 11/2019 Certified Nursing Assistant / Secretary Med Surge

• Worked with critical care patients in a fast-paced work environment.

• Ensured patients received the best healthcare experience possible, followed doctor and nurse instructions.

• Followed and maintained safety protocols.

• Offered excellent customer service to patients and their families to ensure patients were treated with the utmost respect and dignity while getting well. 2 of 2

DEVONA RILEY adzrw1@r.postjobfree.com

Arbor Terrace of Hamilton Mill – Dacula, GA 07/2014 – 11/2017 Certified Nursing Assistant/Certified Medication Aide of Georgia

• Shift lead – Responsible for ensuring staff stayed on task with job responsibilities in caring for patients and responsible for ensuring staff followed safety protocols.

• Administered medication three times a day to patients.

• Corresponded with doctors and physical therapist on care plans for patients.

• Attended committee meetings to help strategize health plans for the patients and assisted with behavioral interventions and medication assistance treatment. Henry Medical Hospital – Stockbridge, GA 08/2008 – 07/2014 EKG Tech / Stress Technician

• Assisted doctors and nurses with nuclear medicine with administering thyme medication.

• Responsible for stress testing, ran the heart monitoring machine and reported results to the doctor.

• Responsible for taking patients’ vitals and reporting results to the doctor.

• Handled medical billing – billed insurance companies for payment. TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, Email, Internet, Faxing, Medi Tech, Epic System, Cerner, POS, EKG, McKesson, Stress Testing, Bladder Scanning, Tele Monitoring, Glucose Meter EDUCATION

Kirkwood Community College (Major: Sociology) 1990 - 1992 Ashford University (Major: Healthcare Management) 2012 - 2014 South College (Major: Licensed Practical Nurse) 2022 - 2022 CERTIFICATIONS & TRAININGS

Certified Nursing Assistant License (Georgia)

Nursing Registry Medication Aide License (Georgia) CPR Certification

REFERRALS

Available Upon Request



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