Customer Service Sales Consultant

SHELLEY WOOD

Taylorsville, United States *****

801-***-**** - ************@***.***

PROFESSIONAL SUMMARY

Dynamic Sales Consultant with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

SKILLS

Excellent People Skills

Sales Goal Attainment

Policy and Procedure Adherence

Extensive knowledge of Credit

Industry

Problem-solving skills

Teamwork and excellent

communication

Persuasive Negotiations

Sales Proposal Creation

WORK HISTORY

01/2006 to 04/2023 Senior Sales Consultant

Progrexion Marketing – West Valley City, UT

Built and cultivated relationships with customers and turned prospective leads into happy clients by quickly answering questions truthfully. Exceed weekly/monthly behavior KPI's which include hitting sales goals month over month.

Built a bridge between client and services to help better understand how our services would help them reach their goals.

Managed over 30 customer calls per day

06/2000 to 01/2006 Transportation Dispatcher

Salt Lake City International Airport – Salt Lake City, UT Established close relationship with customers to effectively resolve issues and complaints.

Coordinated driver dispatch to accomplish daily requirements. Coordinated with drivers to facilitate efficient delivery routes and timely transportation.

ACCOMPLISHMENTS

Employee of the month

Consistently was a top performer and exceeded sales goals which earned me a company paid trip in 2022.

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