Customer Service Sales Manager

Brandon Hudgins

*******@*****.*** 864-***-**** Boiling Springs, SC

SUMMARY

Seasoned sales professional with 15 years of experience, including roles as a Commercial/Pro Sales Manager and Assistant Store Manager. Proven track record of managing high-performing sales teams, stimulating business growth, and enhancing customer experience. Eager, seeking to leverage demonstrated sales expertise and leadership skills in any sales, sales manager, Operations or Branch level management. WORK EXPERIENCE

LiftOne Greenville, SC

Regional Rental Sales Specialist Mar 2023 - Sep 2023

• Successfully managed a multi-state region, generating the highest rental revenue among 22 branches and ensuring consistent growth in the sector.

• Facilitated over 20 lift rentals weekly, resulting in revenue upwards of $50k per week, while employing CRM and SAP systems to cultivate and expand client base.

• Coordinated logistics of product delivery and return, including creating LO for hauling and PO# for vendors, while guaranteeing quality assurance for customers.

Lowe's Home Improvement Spartanburg, SC

Assistant Store Manager Oct 2022 - May 2023

• Managed a cohesive team to deliver outstanding customer service, ensuring a clean, safe, and well-stocked store environment.

• Responsible for achieving sales and margin objectives, optimizing operational efficiency, and enhancing overall customer satisfaction.

• Collaborated with store leadership and district support staff to assess customer needs and develop effective strategies to attain service, sales, and operational targets, while also engaging in cross-training and development through rotating assignments in Specialty and Operations.

Lowes Home Improvement

Commercial/Pro Sales Manager, Lumber and Building Materials Supervisor May 2020 - Oct 2022

• Supervised a high-performing sales team, managing multiple accounts and consistently maintaining an average weekly sales revenue of $26,000, contributing to overall department sales between 150k to 250k.

• Achieved a ranking within the top 5% of all Pro Sales Teams across a 14 store district in both sales and new credit account generation.

• Stimulated business growth by 42%, generating an additional $4,000,000 in revenue compared to the previous year through strategic sales initiatives.

• Enhanced customer experience by providing expert assistance with construction project needs, ensuring adequate product inventory, and offering accurate quotes and installations that met customer project goals, all while adhering to safety procedures and company policies.

Lowe's Home Improvement Spartanburg, SC

Flooring Supervisor Sep 2019 - May 2020

• Successfully led a team of associates towards offering top-tier customer service, including personalized coaching and training, task delegation, and performance management to ensure seamless department operations.

• Managed customer-facing and non-customer-facing activities, including sales closure, inventory management, and area recovery, in addition to conducting safety walks and reporting hazards to maintain a secure environment.

• Coordinated with leadership to implement effective sales and service strategies, communicated these practices to the team to foster customer-focused behavior and goal attainment, and provided feedback to management regarding team concerns, issues, morale, and achievements.

ALLTECH Wiring and Controls

CCTV Technician Dec 2018 - Sep 2019

• Streamlined the functionality of CCTV systems by ensuring regular maintenance and timely replacement of faulty components, enhancing the coverage and effectiveness of the security system.

• Optimized camera positioning across the facility to guarantee comprehensive coverage, reinforcing security measures and surveillance efficiency.

• Delivered comprehensive training to assigned staff in CCTV operations, fostering a well-equipped team and ensuring uninterrupted surveillance.

US Army Fort Campbell, KY

Communication Supervisor Mar 2008 - Dec 2018

• Conducted comprehensive tests on cable communication systems to maintain circuit and system quality, successfully identifying and rectifying line faults.

• Demonstrated proficiency in setting up network topology, cabling schemes, and router passwords, alongside maintaining relevant hardware, software, and tools, servicing over 2,000 users across multiple departments.

• Oversaw preventative maintenance checks and services on communication equipment and power generators, contributing to a 14% score increase in a Division Command Inspection.

• Managed $2.5 million worth of sensitive and classified equipment, resulting in over $120,000 savings in loss prevention and facilitating $20,000 in communication upgrades.

• Led a team of 18 in installing, maintaining, and troubleshooting communication equipment, including local and wide area networks, routers, and data distribution systems; provided mentorship that resulted in promotions and high praises for three team members.

EDUCATION

East Rutherford High School

High School Diploma, High school diploma

Rutherford County, NC

SKILLS

Microsoft Windows • Closed-Circuit Television Systems (CCTV) • Operating Systems • Telecommunications • Loss Prevention • Sales • Troubleshooting (Problem Solving) • Customer Service • Network Monitoring • Dynamic Host Configuration Protocol (DHCP) • Network Security • Active Directory • Sales strategy development • target market identification • negotiation • customer relationship management • team leadership • financial forecasting • performance metrics analysis • communication • problem-solving • decision-making • Strategic Planning • Sales Forecasting

• Customer Relationship Management • Negotiation • Leadership • Communication Skills • Problem-Solving • Budgeting • Proficiency in CRM Software • Team Management

Contact this candidate