Customer Service High School
Resume:
DARLENE
PAYNE
**********@*****.***
Mitchellville, MD 20721
SKILLS
Complaint resolution
Professional telephone demeanor
Administrative support
Technical Support
Teamwork
Cash Handling
Technical issues analysis
Desktop support
Wide-area Networks
Customer service expert
Application support
Issue troubleshooting
EDUCATION
Prince George's Community College
Largo, MD• 11/2002
No Degree: Computer Information Systems
Continuing education in customer service and computer information systems
Studied computer management systems.
Relevant Coursework Completed: Math & HTML
Tesst Electronic School
Bladensburg, MD. 12/1987
Certification:
Electronics Technology
Received Electronic Technology Certification
Studied Electronic Theory
Studied the use of electronic components.
Parkdale High School
Riverdale Md. • 1978
High School Diploma
Professional development completed in high school.
Received 3.5 GPA
Studied Accounting
CERTIFICATIONS
Electronic Theory
PROFESSIONAL SUMMARY
Performance-oriented customer service team member conscientious and delightful personality. Talented Information Support Technical Representative with gift for understanding customer needs of both business and home users. Versed in desktop support, troubleshooting on Windows.
Enthusiastic ready to contribute to company success.
Focused on surpassing expectations and team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Detail-oriented, organized, and meticulous employee.
WORK HISTORY
United States Postal Services
Mail Handler Assistant
Capital Heights, MD 10/2022 - 01/2023
Washington Suburban Sanitary Commission - Electronic Instrumentation Technician
Bladensburg, MD 07/2014 - 12/2017
Daily maintenance of Washington Suburban Sanitary Commission's industrial water and wastewater distribution system's Instrumentation equipment, using various tests and calibration equipment
Duties consist of instrumentation equipment repairs, installations, troubleshooting, modifications, and enhancement projects
Conducted troubleshooting procedures and root cause analysis to determine causes of problems
Washington Suburban Sanitary Commission - Information Support Analyst
Laurel, MD • 01/1999 - 06/2013
Served as liaison between Customer Care and Information Technology teams in enhancement and upkeep of Maintenance Management Information (MMIS) and Customer Service Information Systems (CSIS)
Performed data fix mainframe issues that prevented system from responding and operating properly
Served as help desk consultant to internal and external customer base which included assistance with WSSC e-services websites, passwords, and general communication
Performed over 100 quality control and verifications during system testing and production migration into mainframe
Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
Supported users with software, hardware, and network issues.
Answered customer support inquiries via specialized ticket tracking platforms.
Monitored systems in operation and input commands to troubleshoot areas.
AFFILIATIONS
National Cousins Organization
Reid Temple Mass Choir
.
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