DARLENE

PAYNE

adzrux@r.postjobfree.com

240-***-****

Mitchellville, MD 20721

SKILLS

Complaint resolution

Professional telephone demeanor

Administrative support

Technical Support

Teamwork

Cash Handling

Technical issues analysis

Desktop support

Wide-area Networks

Customer service expert

Application support

Issue troubleshooting

EDUCATION

Prince George's Community College

Largo, MD• 11/2002

No Degree: Computer Information Systems

Continuing education in customer service and computer information systems

Studied computer management systems.

Relevant Coursework Completed: Math & HTML

Tesst Electronic School

Bladensburg, MD. 12/1987

Certification:

Electronics Technology

Received Electronic Technology Certification

Studied Electronic Theory

Studied the use of electronic components.

Parkdale High School

Riverdale Md. • 1978

High School Diploma

Professional development completed in high school.

Received 3.5 GPA

Studied Accounting

CERTIFICATIONS

Electronic Theory

PROFESSIONAL SUMMARY

Performance-oriented customer service team member conscientious and delightful personality. Talented Information Support Technical Representative with gift for understanding customer needs of both business and home users. Versed in desktop support, troubleshooting on Windows.

Enthusiastic ready to contribute to company success.

Focused on surpassing expectations and team success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Detail-oriented, organized, and meticulous employee.

WORK HISTORY

United States Postal Services

Mail Handler Assistant

Capital Heights, MD 10/2022 - 01/2023

Washington Suburban Sanitary Commission - Electronic Instrumentation Technician

Bladensburg, MD 07/2014 - 12/2017

Daily maintenance of Washington Suburban Sanitary Commission's industrial water and wastewater distribution system's Instrumentation equipment, using various tests and calibration equipment

Duties consist of instrumentation equipment repairs, installations, troubleshooting, modifications, and enhancement projects

Conducted troubleshooting procedures and root cause analysis to determine causes of problems

Washington Suburban Sanitary Commission - Information Support Analyst

Laurel, MD • 01/1999 - 06/2013

Served as liaison between Customer Care and Information Technology teams in enhancement and upkeep of Maintenance Management Information (MMIS) and Customer Service Information Systems (CSIS)

Performed data fix mainframe issues that prevented system from responding and operating properly

Served as help desk consultant to internal and external customer base which included assistance with WSSC e-services websites, passwords, and general communication

Performed over 100 quality control and verifications during system testing and production migration into mainframe

Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.

Supported users with software, hardware, and network issues.

Answered customer support inquiries via specialized ticket tracking platforms.

Monitored systems in operation and input commands to troubleshoot areas.

AFFILIATIONS

National Cousins Organization

Reid Temple Mass Choir

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