Newark CA, ***60
To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship.
Twenty five years experience in Data Entry, Administration, and Customer Service. Excellent communications skills, highly motivated, professionally committed to delivering top quality service. Can handle multiple phone line systems, and I’m bilingual in English/Spanish. Responsible and able to handle multiple projects and prioritize. Proficient in Microsoft Windows, Microsoft Outlook, and Sales Force. Employment History:
Statcomm Inc. 01/2020 - 07/2023
Administrative Assistant/Customer Service
Assigned to answer all incoming calls to the company and direct the customers to the correct department. Also in charge of sending the new property manager updated contracts and advising them when to expect upcoming testing for the fire sprinkler and fire alarms. Worked closely with one of the owners. PetersonDean Solar and Roofing 11/2014 - 12/2019
Started by making outgoing calls and letting customers know what steps to expect before being contacted by a Project Coordinator. A few months later I was promoted to Lead in the Contract Review, Where I would sign contracts and verify that all docs were submitted and margins were accurate.
Tiburcio Vasquez Health Center 04/2011 - 11/2014
Customer Service/Administrative Clerk II
Answered all incoming calls to the clinic and directed patients to the correct departments. Assist patients in getting an understanding on how the clinic works. Greeted patients and filed complaints.
On-Site.Com 09/2010 - 04/2011
I verified information that was entered on the application. Interacted with customers using both the telephone and an on-line chat screen sharing tool. Verified applicant employment, rental history, and bank account status, entered customer requests into our Issue Tracking System.
04/2010 - 09-2010
Customer Service, Healthsource Global Staffing Administrative/Clerical/Customer Service Answered the 800 line, and recruited nurses to work upcoming strikes. Screen the nurses and verified that they did qualify to work the strike and had all accurate licenses and certificates. 1998-2008
Customer Service Adviser, AT&T Messaging Customer Service Industry Assigned to the Maintenance Helpdesk at the call center to assist agents with various issues, assign tickets to the proper support teams after conducting troubleshooting analysis. Provided outstanding service and developed a reputation for superior care to customers. Maintained and processed accurate information into customer contact company databases, generated revenue by selling products and services to business/residential customers. Computer Skills: Proficient with:
• MS Outlook, MS Word, MS Excel
• San Lorenzo High School Graduate 1993, Completion 1994 Nursing Care Providers, Certified