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Operations Manager Customer Service

Location:
Sacramento, CA
Posted:
September 17, 2023

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Resume:

BRIANNA DEMCHUK

**** ******* **** ** ******** CA 95843 · 916-***-****

adzruf@r.postjobfree.com · linkedin.com/in/brianna-demchuk-3367aa181

Hard-working, energetic manager looking to expand knowledge and grow into a company.

EXPERIENCE

AUGUST 2021– CURRENT

REGIONAL MANAGER, JOURNEY VIA GURNEY

Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include payroll, I-9, background checks, drug tests, employee badges, etc.

Maintained electronic personnel, medical and confidential files.

Managed random drug testing program and reports. Ensured that managers were notified on a timely basis regarding employee selection.

Assisted Operations officer with reporting worker's compensation inquiries and submitting invoices to company insurance carrier.

Administered service recognition awards and programs.

Assisted with investigations and conducted HR file audits to ensure compliance.

Created and organized employee schedules

Managed weekly full time and part time hours

Resolved transportation scheduling conflicts

Provided on-call services and emergency coverage

JANUARY 2019 – AUGUST 2021

OPERATIONS MANAGER, Major H Services

Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include payroll, I-9, background checks, drug tests, employee badges, etc.

Maintained electronic personnel, medical and confidential files.

Managed random drug testing program and reports. Ensured that managers were notified on a timely basis regarding employee selection.

Assisted Operations officer with reporting worker's compensation inquiries and submitting invoices to company insurance carrier.

Administered service recognition awards and programs.

Assisted with investigations and conducted HR file audits to ensure compliance.

Created and organized employee schedules

Managed weekly full time and part time hours

Resolved transportation scheduling conflicts

Provided on-call services and emergency coverage

AUGUST 2015 – AUGUST 2021

OPERATIONS MANAGER/DISPATCHER, Navarre Corp

Prepared all new hire documents such as benefit folders and orientation packets and ensured all pre-employment information was processed to include payroll, I-9, background checks, drug tests, employee badges, etc.

Maintained electronic personnel, medical and confidential files.

Managed random drug testing program and reports. Ensured that managers were notified on a timely basis regarding employee selection.

Assisted Operations officer with reporting worker's compensation inquiries and submitting invoices to company insurance carrier.

Administered service recognition awards and programs.

Assisted with investigations and conducted HR file audits to ensure compliance.

Created and organized employee schedules

Managed weekly full time and part time hours

Resolved transportation scheduling conflicts

Provided on-call services and emergency coverage

Maintained weekly payroll for over 100 employees

Ensured that clients and vendors were comfortable when entering the building by meeting their needs and expectations

Scheduled meetings with vendors and directed them to the proper areas

Answered multi line phone system and ordered office supplies to ensure adequate stock

SEPTEMBER 2012– AUGUST 2016

DRIVER MANAGER, Hannibals Catering

Worked my way to manager after being hired as an on-call driver.

Hire, train, schedule catering staff, and actively involved with labor cost control, food cost control, and preparation, transportation, setup, operation and clean-up of all events.

Increased overall efficiency and reduced charge backs by 20% by providing backup support to the managers and co-workers.

Effectively create a weekly schedule for 60 employees

Setup staff workstations PCs, Macs, phones, and laptops.

Conducted interviews with key business users to collect information on business processes and user requirements.

Maintained and developed annual expense plan goals.

Collected and reported monthly expense variances and explanations.

Maintained open communication between client and sales representatives.

Maintained and published schedules and reports for assigned functional areas

EDUCATION

Heald College

I held a GPA of 4.0 while working full-time, was awarded student of the quarter twice. Heald college closed its doors when I was a quarter away from graduating.

DIPLOMA, Lincoln High School

I graduated on time with a GPA od 3.8. I was on the principals list and excelled in my English courses, which I still love. Art was my biggest passion while in high school and use the “thinking outside of the box” techniques I was taught in my every day life.

SKILLS

Communication Skills.

Quick learner

Stress tolerance

Customer Service Skills

Teaching

Self-Motivated

Interpersonal Skills

Microsoft Office



Contact this candidate