Krupa Patel

***, ******* ******, *** ***, Cambridge, ON, CA

519-***-**** adzrtr@r.postjobfree.com

Highly focused professional looking for challenging and interesting opportunities to gain experience and learn new skills.

SKILLS AND ABILITIES

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Excellent time management skills with the ability of multi-tasking within a fast-paced environment.

Superior communication skills and dedicated and hard-working personality with leadership quality.

Critical thinker with the ability to summarize data, formulate conclusions and propose the right course of action.

Ability to accelerate performance under high-pressure deadlines.

Ability to complete assigned task and prioritize workload under particular timeframe.

Professional in Microsoft office, excel, outlook & power-points.

Professionalism in software developing and designing and computer graphics.

Good knowledge of managing multiple projects.

PROFESSIONAL WORK EXPERIENCE

Customer Service Associate April 2020 – April 2022

D-Mart Anand, Gujarat, India.

Resolving customer queries on site, by guiding them to their desired products within the shortest turnaround time.

Developing and maintaining customer relationships

Making sure customer issues are resolved in timely manner.

Updating the prices of products as received by the Supervisor in the databases.

Maintaining records of customer interactions and providing overall good customer service experience.

Greeting all customers respectively.

Cashier April 2019 – March 2020

D-Mart Anand, Gujarat, India.

Processed money, cheques, credit/ debit card payments, refunds.

Received payment for goods and services.

Calculated daily shift payments received and reconciled with total sales and reports.

Greeting customers and training new associates.

Provided excellent customer service by assisting customers and addressing issues.

EDUCATIONAL BACKGROUND

Diploma in International Business Jan. 2021- Apr. 2022

Conestoga College – School of Business Kitchener, Ontario, Canada.

Gained knowledge of Microsoft software’s like Word, Excel, PowerPoint, and Outlook which helps in making accounting records, projects, and analysis.

Understanding and preparation of project scope, definition, goals, benefits, stakeholder’s responsibility, and work breakdown structure.

Learned the use of BA+ Calculator while pursuing business mathematics.

Understanding of macroeconomics and business laws of Canada.

Obtained knowledge of international market’s trading, financing, marketing, and sales.

Learned various CSR (Corporate Social Responsibility) concepts.

Gajera International School Apr. 2017 – Apr. 2019

Business Commerce – Higher Secondary Education Surat, Gujarat, India.

Learned various basics concepts of accounting, Statistics, Economics, Marketing, and business administration.

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