Customer Service Data Entry
Resume:
Dayanna Burgos
Warehouse/Office clerk
Lawrenceville, GA 30043
*********@*****.***
Seeking to obtain a Material handler/Office clerk position that is challenging and which offers growth based on enthusiasm. Ability and developing my skills by combining my educational background with additional practical experience
SUMARY OF QUALIFICATIONS
• 2 year experience as a material handler
• 7 month experience as Production Control at Makita Corporation of America.
• 1 year as a Nutrition services technician and food service
• A year as a cashier/customer service for Dolex Dollar Express
• 5 year experience in transportation services
• 3 year experience in office and clerical work and data input
• Able to list out received material with their number and other information.
• Honest, reliable and productive.
• Knowledge of operating a forklift
• Ability to work on feet for 8 hours and carry loads up to 50 pounds
• Ability to work independently and safety
• Ability to understand and carry out directions.
• Strong ability to perform a variety of tasks often on short notice.
• Ability to easily handle a fast-paced, varied and busy work environment.
• Posses a good knowledge of various assembly line stations with working experience
• Hard working and problem solving attitude towards challenging tasks
• A good team player.
Authorized to work in the US for any employer
Work Experience
FC Associate I
Amazon.com - Lawrencenville, GA
September 2020 to Present
Unloaded, picked,staged and loaded products for shipping, followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Sorting packages based on size and destination. Subcontractor/Laborer
ImagePro - Duluth, GA
February 2020 to November 2020
• Empty, clean all waste containers, and remove waste paper and garbage.
• Vacuum all rugs and carpeted areas in offices, lobbies, and corridors.
• Clean entry doors/windows glass inside and outside.
• Wipe clean all office furniture and fixtures.
• Damp wipe and polish all glass furniture tops.
• Clean office floors by sweeping, mopping, vacuuming them
• Clean and supply restrooms
• Remove waste and empty trash
• Replenish cleaning and maintenance supplies
Production control/assembly
Makita Corporation of America - Buford, GA
May 2019 to January 2020
• Performed pick-ticket item assessments on a regular basis
• Pulling materials and following safety protocols and Packing boxes
• Placing orders in delivery area, prepares orders by processing request and supply orders
• Checking products quantity and quality
• Repack or re-box cases per customer introduction
• Labeling containers and operated forklift to transport a variety of manufacturing materials
• forklift certification for onsite operation only
• Enforced inventory controls by collecting stock location orders and printing requests
• Maintained and updated warehouse task documentation and records for submission to supervisors
• Keep the work area clean and organized
Assembly duties:
Assemble parts, pieces, and products in a sequential process using an array of tools and equipment. Assemble each product according to specifications
Conduct quality assurance checks to confirm that assembled products meet quality standards Identify any product defects; record and report them accordingly. Private contractor
E.M.G. Contractors, LLC
January 2011 to December 2015
Transportation services
• Transportation services to and from medical appointments
• Interpreter: Spanish to English
Nutrition services tech
Gwinnett Medical Center - Lawrenceville, GA
September 2009 to August 2010
Cashier
• Serving food at the cafeteria
• Helping cooks create entrees for the cafeteria
• Assisted in the set up of the catering events
• Helping create diet specific meals for some patients
• Completing menu choices for patient requests
• Delivery meals to patients on the different floor of the hospital
• Keeping the kitchen and cooking areas clean
Cashier/customer services
Dolex Dollar Express, Inc - New Haven, CT
January 2008 to April 2009
• Data entry and maintain files
• Answer phones
• Coping, faxing, mailing, filing
• Customer service
• Bill Payments
• Money Transfer
Production specialist
Record-Journal, Inc - Meriden, CT
October 2006 to April 2007
• Turn articles for a newspaper that was dedicated to the Hispanic community
• Graphic design
• Answer phones
• Coping, faxing, mailing
• Check correspondence and sending
Customer service
Honeywell Fire System, North ford
November 2005 to September 2006
Assembler-Electronic
• Machine operator
• Set-up
• Quality inspection
Customer service
Aramark Sports, Inc - Shea Stadium, IL
April 2004 to July 2005
Counter worker
• Assistant in preparing and serving food and drinks for customers Customer service
Planetary Recreations, Inc - New York, NY
December 2003 to January 2005
• Greeting guest in a friendly manner, and giving them full attention
• Checking coats
Receptionist and customer service
SNS Accounting & General Services, L.I.C. NY
April 2003 to September 2003
• Front desk
• Customer service
• Schedule appointments, and greet and conduct visitors to employer
• Checking in and out
• Data entry and filing
• Assisting the customers for any needs requested
Receptionist and customer service
Inclicol Valvulas & Conexiones S.C - CO
January 2001 to February 2002
• Invoice payments via company accounts payable system routine
• Data entry and maintain files
• Read and route incoming mail
• File correspondence and other records
• May arrange travel schedule and may compile and type statistical reports Education
Certified in Bilingual secretarial program
Centro Cultural Colombo Americano - Barranquilla, Colombia July 1996 to December 1999
High school or equivalent
Liceo Moderno del Norte High School - Barranquilla, Colombia February 1989 to December 1995
Skills
• Bilingual
• Food Service
• Forklift Operator (Less than 1 year)
• Materials Handling Experience (1 year)
• Microsoft Office (4 years)
• Spanish
• English
• Warehouse Experience
• Basic Math
• Shipping & Receiving
• Interpretation
• Translation
• Quality Inspection
• Office Administration
• Commercial Cleaning
• Assembly
• Catering
• Microsoft Word
• Driving
• Manufacturing
• Data Entry
• Customer Service
• Typing
• Van Driver
• Courier
• Custodial experience
• Cleaning
• Multilingual
• Computer Operation
• Time management
• Load & Unload
• Order picking
• Forklift
• Merchandising
• Food Preparation
• Logistics
• Computer Skills
• Microsoft Excel
• Stocking
• Computer literacy
• Administrative experience
• Office experience
Assessments
Administrative Assistant/Receptionist — Completed
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed
Work Style: Conscientiousness — Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Work Style: Reliability — Familiar
August 2019
Tendency to be dependable and come to work
Full results: Familiar
Attention to Detail — Completed
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Typing — Familiar
September 2019
Transcribing text using a standard keyboard
Full results: Familiar
Data Entry Clerk — Proficient
October 2019
Maintaining data integrity by detecting errors.
Full results: Proficient
Problem Solving — Completed
October 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Attention to Detail: Inventory — Highly Proficient October 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Highly Proficient
Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Warehouse Associate — Proficient
October 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Proficient
Following directions — Proficient
September 2020
Following multi-step instructions.
Full results: Proficient
Data entry: Attention to detail — Familiar
January 2021
Maintaining data integrity by detecting errors
Full results: Familiar
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Work style: Perseverance — Proficient
September 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Proficient
Delivery driver fit — Proficient
September 2020
Measures the traits that are important for successful delivery drivers Full results: Proficient
Delivery driver — Completed
September 2020
Interpreting instructions or signs and solving problems Full results: Completed
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Forklift safety — Proficient
January 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS AND LANGUAGES
knowledge of relevant software applications including MS Office, proficient in use of email and in- ternet, organizational and planning, attention to detail and accuracy, problem-solving, adaptability, customer service orientation, team work, confidentiality, data management,
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