Customer Service Communication Skills

Hemant kumar

*****,*** ******, ******, ** V*T*R* 236-***-****, adzrsp@r.postjobfree.com

Career Objective: Highly motivated and dedicated individual seeking a challenging position in a growth- oriented and esteemed organization. Utilizing my knowledge and exceptional customer service skills, I aim to provide outstanding service in a professional manner. Skills:

● Language Skills (Multilingual) – Fluent in Punjabi, English & Hindi, communication skills.

● Teamwork and Leadership – Excellent team player, patient & compassionate.

● Qualitative Skills

● Punctual in meeting deadlines and important goals in a timely manner.

● Can work on projects without much supervision from peers.

● Expertise in client services, and relationship-building.

● Technical Skills

● Proficient in Microsoft Office suite (Word, Excel, and PowerPoint). Proficient in point-of-sale systems and cash handling procedures

● Exceptional problem-solving abilities

● Excellent product knowledge and ability to upsell.

● Strong organizational skills and attention to detail. Strengths:

1. Exceptional Customer Service: Possess excellent interpersonal skills and strive to deliver exceptional service to customers.

2. Communication: Strong verbal and written communication skills enable effective interaction with customers and team members.

3. Adaptability: Quickly adapt to changing situations and environments, ensuring smooth operations even under pressure.

4. Teamwork: Excel in collaborative settings, contributing to team success and maintaining a positive work environment.

5. Problem-Solving: Proactive in identifying and resolving customer issues, providing satisfactory solutions in a timely manner.

Work Experience:

1. Customer Service Crew Member (Shop and Smile Convenience Store) November 2021 - November 2022

• Managed transactions using cash registers and ensured accurate pricing.

• Handled cash and credit payments, issuing receipts, refunds, and change.

• Provided information to customers, resolved complaints, and introduced new products.

• Cross-sold products and effectively promoted store offerings. Associate Salesperson and Client Representative.

• Assisted with sales and promotions planning.

• Processed customer orders and payments accurately and efficiently using a POS system, with 100% accuracy and minima

• Resolved billing inquiries and disputes in a timely and professional manner, maintaining positive relationships with custom

• Prepared and verified invoices, statements, and other billing documents for accuracy and completeness.

• Maintained accurate records of sales transactions and customer accounts, ensuring compliance with company policies and Education: Coquitlam college, – Associate of Arts (September 2023 – current) The Associate of Arts (AA) degree is a graduate-level program that provides a broad foundation in the liberal arts and humanities. It encompasses a diverse range of subjects such as literature, history, social sciences, and fine arts, fostering critical thinking, communication skills, and a well-rounded education. Availability:

Sunday Anytime

monday Anytime

wednesday Anytime

Friday After 1

Saturday Anytime

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