JACQUELINE LOGAN

*** ****** **. ***********, ************, 18360 570-***-**** adzrsb@r.postjobfree.com

WORK EXPERIENCE

Fairfield Inn and Suites by the Marriott, Bartonsville, PA

Front desk agent, Oct 2015-present

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Make and confirm reservations.

Issue room keys and escort instructions to bellhops.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary.

Review accounts and charges with guests during the check out process.

Transmit and receive messages, using telephones or telephone switchboards.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Review accounts and charges with guests during the check out process.

Law Enforcement Benevolent Association, Stroudsburg, PA

Secretary, Dec 2012 – Oct 2015

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Attend meetings to record minutes.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

File and retrieve corporate documents, records, and reports.

Open, sort, and distribute incoming correspondence, including faxes and email.

Make travel arrangements for executives.

Prepare responses to correspondence containing routine inquiries.

Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.

Manage and maintain executives' schedules.

Compile, transcribe, and distribute minutes of meetings.

Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.

JCPenny's, Jersey City, NJ

Assistant Department Manager, Jun 2000 – Dec 2012

Resolve customer complaints regarding sales and service.

Monitor customer preferences to determine focus of sales efforts.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Inventory stock and reorder when inventory drops to a specified level.

Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

The Roger Williams Hotel, New York, NY

Assistant Director of Housekeeping, Feb 2000 – Jun 2000

Plan and prepare employee work schedules.

Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

Perform or assist with cleaning duties as necessary.

Inspect work performed to ensure that it meets specifications and established standards.

Investigate complaints about service and equipment, and take corrective action.

Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Select and order or purchase new equipment, supplies, or furnishings.

Screen job applicants, and hire new employees.

Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.

Holiday Inn Crown Plaza Hotel, White Plains, NY

Guest service agent/Night Auditor, Jun 1990 – Nov 1994

Greet, register, and assign rooms to guests of hotels or motels.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Make and confirm reservations.

Issue room keys and escort instructions to bellhops.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Compute bills, collect payments, and make change for guests.

Record guest comments or complaints, referring customers to managers as necessary.

Review accounts and charges with guests during the check out process.

Transmit and receive messages, using telephones or telephone switchboards.

Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Review accounts and charges with guests during the check out process.

The New York Helmsley Hotel, New York, NY

Assistant Front Desk Manager, Sep 1984 – Mar 1990

Greet, register, and assign rooms to guests of hotels or motels.

Contact housekeeping or maintenance staff when guests report problems.

Make and confirm reservations.

Monitor the revenue activity of the hotel or facility.

Train staff members.

Coordinate front-office activities of hotels or motels, and resolve problems.

Interview and hire applicants.

Prepare required paperwork pertaining to departmental functions.

Assign duties to workers, and schedule shifts.

Confer and cooperate with other managers to ensure coordination of hotel activities.

Develop and implement policies and procedures for the operation of a department or establishment.

Book tickets for guests for local tours and attractions.

EDUCATION

Theodore Roosevelt High School, Bronx, NY

High School Diploma, Jun 1978

Taylor Business Institute, New York, NY

Hospitality/Business Management, Jun 1983

ADDITIONAL SKILLS/CERTIFICATIONS

Type 55 wpm; Lotus 1-2-1; Computer terminal- ECO

Responsible Alcohol Management Program – 12-11-2016

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