Customer Service Representative
Resume:
Tamika Mitchell
Bardstown, KY *****
********************@***********.***
I'm hoping to find a career that allows me to advance, show my strong work ethic and reliability. I have several years of office, customer service and factory/warehouse experience. Authorized to work in the US for any employer
Work Experience
Night Auditor/Front Desk Clerk
Distill Inn - Bardstown, KY
March 2022 to June 2022
I ran the night audit report every shift. Along with, checking in guest, making reservations, answering phone calls and anything else asked of me. Before my shift was over, I would prepare breakfast and set up the breakfast area. Excellent customer service was a priority and I worked hard to provide that for guest. Housewoman/Housekeeping
Fairfield Inn & Suites - Bardstown, KY
October 2021 to February 2022
At the start of my time there, I cleaned rooms as a housekeeper. Eventually I worked as a housewoman, helping to maintain the public areas/hotel grounds. Production Assistant
Advantage Resources - Bardstown, KY
November 2019 to September 2021
Labeling bottles that came through on the line at Barton's distillery. Screener
GardaWorld - Bardstown, KY
June 2020 to September 2020
I screened employees for Covid-19 at the start of each shift. Quality Technician
AQL - Bardstown, KY
August 2019 to September 2019
I looked for potential defects on automotive parts that were going to Ford and Tesla. Those found to be defective in any way had to be pulled before reaching customer. Housekeeper
Holiday Inn Express - Nicholasville, KY
July 2019 to August 2019
Cleaned rooms and assisted with any additional duties needing to be completed around the hotel. Customer Service Rep
Sodexo Centre college - Danville, KY
January 2019 to July 2019
Wait on students, prepare drinks, cook and clean the kitchen/dining room. We're currently on summer break.
Shipping/Packaging
American Greetings--Nesco
September 2018 to October 2018
Add new sticker barcode to the back of new greeting cards. We also assisted on lines that readied packages being shipped to stores.
Production Operator
TransNav--Nesco
June 2018 to September 2018
I worked 3rd shift on various injection molding machines as a Production Operator. Event Security
ESG Security
February 2018 to June 2018
Security detail at major events. Most often University of Louisville basketball games and concerts at the Yum Center. Other facilities that I helped to provide security for were Slugger field, Papa John's, the Palace and sites around the Indianapolis area.
Office Cleaning
L&N Building
January 2018 to February 2018
Cleaning the office space and restrooms of the nine-story building in downtown Louisville. Counselor
PTC INC
May 2017 to December 2017
• My duties were the same as before with this employer. Those duties included, setting up cases for STD, drug and paternity testing. Each evening I closed the office down. CSR
Busy Bee/Five Star
June 2016 to April 2017
I was a customer service representative and was the second shift lead. I ran the main register, oversaw the other CSR, counted money and closed the store at night. Home Health Aide
Lincoln Trail
April 2015 to May 2016
With this employer I performed home health for an elderly client. Duties included cooking, cleaning and assisting to and from the restroom.
Lapper/Gap-sizing
CM Personnel Services
September 2014 to January 2015
I was placed at NPR through this temporary service. At this location, my job duties included running the Lapping and Gap-sizing machines for piston rings. Along with running the machines, we had to document throughout the shift each process and the measurements of specific rings. Counselor
PTC INC
April 2013 to August 2014
This was an office position that included setting appointments and testing for customers nationwide for Paternity, STD, drug and TB. Along with answering calls for appointments and testing, the job included the processing of payments for the cases I set. The company is small, so one other individual and I ran the office most days, myself being the closer in the evenings. CSR - Customer Service Representative
Sykes Enterprise INC
November 2011 to April 2013
My job included answering incoming calls for billing and technical support to a large wireless carrier. Manufacturing Associate/Assembly
Work Connection - Bardstown, KY
August 2009 to September 2011
I did temporary work at various factories in the Bardstown, KY area. The companies I frequented were Pre deco Inc, American Fuji Seal and Johnan America. My duties included assembly, sorting, packing and quality inspection.
Trainer/Head Server
Xavier's Restaurant - Trainer, PA
March 2007 to July 2009
I was head server at the restaurant, so I opened for lunch shift and trained all new servers when hired. Education
Bachelor's in Flute Performance
Indiana University Southeast - New Albany, IN
August 2005 to January 2006
Bachelor's in Music Education
University of Louisville - Louisville, KY
August 1999 to November 2004
High school or equivalent in Fine Arts
Danville High School - Danville, KY
August 1995 to May 1999
Skills
• Factory
• CSR
• Call Center
• Customer Service
• Customer Care
• Customer Support
• Quality Control
• Quality Inspector
• Inspection
• Quality Assurance
• Supplier Quality
• Caliper
• Manufacturing Experience
• Warehouse Experience
• Data Entry
• Packing
• Assembly
• Commercial Cleaning
• Plastics Injection Molding
• Technical Support
• Senior Care
• 5S
• Teaching
• Security
• Forklift
• Custodial Experience
• Home Care
• Microsoft Excel
• Manufacturing
• Microsoft Outlook
• Time management
• English
• Serving
• POS
• Microsoft Office
• Hotel experience
• Microsoft Powerpoint
• Front desk
• Communication skills
• Night Audit
• Guest Services
• Office Management
• Computer skills
• Pricing
Certifications and Licenses
Security Guard
First Aid Certification
CPR Certification
Assessments
Substitute Custodian — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Cashier skills — Expert
February 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Basic attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Expert
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
I have been in numerous leadership positions either through work or school. I have top-notch customer service skills and have been recognized for such. I am able to work solo or with others in a group setting. I'll always give 110% and go above and beyond what is expected. Thank you for your time and consideration.
Tamika S. Mitchell
Contact this candidate