DOROTHY JONES

adzrpi@r.postjobfree.com • **** B Vaughn Rd Woodstock, Ga 30188 • 678-***-****

Objective

Multi-faceted Logistics Specialist with a solid history of streamlining operations and trimming costs. A reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills, and a reputation for utmost integrity. Eager to increase productivity and client satisfaction. QuickBooks Certified. Education

Noah Webster Center Woodstock, GA

High School Diploma

Liberty University

Lynchburg, VA • Expected in 09/2024

Bachelor of Science: Business

Administration / Present

Experience

ERP Coordinator • Vertiv • 2023 Present

Managing the creation of project status, monthly reports, and deliverable reviews for month end. Responsible for all aspects of corporate enterprise resource planning in a projectized matrix team environment; while integrating in Oracle, and Power BI as main software analyzing daily tasks at hand.

Member Service Representative • S3 Shared Service Solutions • 05/2021-12/2022 Respond to member and potential member phone inquiries on membership, products, and services. Navigate system applications as needed to resolve inquiries. Provide timely, friendly, and accurate service in building member relationships; determine member eligibility; provide guidance to members to meet their financial needs. Accurately verify documents and process all member transactions. Prioritize workload based on mandatory requirements and member service level agreements. Safeguard member accounts and information for privacy and accuracy. Resolve complaints by communicating with other departments and/or partners as needed. Provided extraordinary service by resolving problems thoroughly. Performed and processed account maintenance, fulfillment requests, research requests, etc. Work in collaboration with other team members. Recognize and escalate issues. Email Inquiries: respond to, resolve, and troubleshoot members’ questions /issues. Adhere to response time and quality goals. Bill Payment: research and resolve complex payment issues. Interact with vendors, payees, and members to research issues. Uncover the root cause of problems, correct accounts, and communicate actions taken to members. Educate members on the proper use of service.

Other duties as assigned include Loans, IRA, and Business accounts. Assistant Inventory Analyst • USA LOTA LLC • 05/2018-01/2021 Led shipping and delivery quality control by managing downtime resulting in an increase in revenue. Minimized process discrepancies by spearheading the budget. Controlling inventory and supply management. Achieved reduction in delay time through on-time warehouse operations and deliveries. Eliminated process lags by overseeing logistics assets to fulfill customer demand. Streamlined office operations using automation, oversaw client communications and managed record tracking and data communication activities. Oversaw every phase of the supply chain, from purchase orders to delivery to invoicing targeting 100% end-user satisfaction. Wireless Specialist • TROC GLOBAL • 03/2018 – 06/2019 Certified Wireless Specialist, Providing Rate Plan Options for new and existing customers on Sprint, Verizon, and AT&T postpaid accounts. Providing installment plans for phones and proactively asking probing questions to ensure a closing to activation. Provided technical support with a high level of communication. Skills

• QuickBooks Online Certified

• Inventory Analysis

• Process improvement

• MS Office

• MS EXCEL

• Sage

• Team management