Customer Service Office Manager

Laura Lukawecki

*** **** ***** *****

Fountain Inn, SC 29644

Phone: 864-***-****, Email: **************@*****.***

Office Manager – Growth Catalyst Powerful Strategist Operational Excellence

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. A dynamic, versatile, and detailed-oriented professional with comprehensive experience keeping an office running smoothly and overseeing administrative support. Skilled in managing varied and challenging clients and delivering results that satisfy them and meet company goals. Mentor, train and coach our office staff and delegate assignments to ensure maximum productivity. Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Adept at maintaining customer relationship by responding to inquiries; documenting actions. Improve quality service by recommending improved processes; identifying new product and service applications. Develop office policies and procedures, and ensure they are implemented appropriately. Manage office supplies inventory and place orders as necessary. Identify opportunities for process and office management improvements, and design and implement new systems. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. Exceptional communication, presentation & interpersonal skills with proficiency at grasping new concepts quickly and utilizing the same in a productive manner.

~ Managed all aspects of operations, including facilities. Representative for Stevens in South Carolina ~

~ Broker in charge of obtaining new freight business, booking loads, and scheduling drivers for pickup and delivery appointments on a 24/7 basis ~

Skill Areas: Strategic & Operations Planning w Project Management w Quality Assurance w Office Management w Document Preparation w Business Development w Process Improvement w Strong Interpersonal Skills w Analytical Skills w Team Management w Communications w Critical Thinking w Active Listening w Systems Analysis w Problem Solving w Time Management w Attention to Detail w Customer Service w Innovation w Management Skills

PROFESSIONAL EXPERIENCE

Prisma Health (Mar 2021 – Till Date)

Patient Access Specialist

Manage functions pertaining to collecting and validating patient demographic and insurance information.

Obtain health, financial and religious information from patients at the time of admission.

Prepare patient identification band and complete admission papers.

Obtain signatures for financial responsibility and treatment procedures from patients or guardians.

Interact with hospital administrations to perform effective patient operations.

Alorica (Jun 2020 – Mar 2021)

Customer Service Representative

Responsible for handling inbound calls for appliances that have caused either damage to the customers home or physical inquiry to the customer, set up repairs and exchanges

Maintained a positive, empathetic, and professional attitude toward customers at all times

Provided feedback on the efficiency of the customer service process

Ensured customer satisfaction and provide professional customer support

Stevens Transport TL (1998 – 2020)

Office Manager, Broker

Responsible for overseeing 2 employees and all daily business, resource management and workload prioritization.

Focused on customer service with all levels of the industry: corporate management, trucking companies, and drivers.

Kept management informed by reviewing and analyzing special reports

Contributed to team effort by accomplishing related results as needed.

Domino’s (1999 – 2003)

Customer Service Associate

Pioneered the efforts across handling the entire gamut of functions pertaining to ensuring customer issues are resolved in a timely manner

Built sustainable relationships and trust with customer accounts through open and interactive communication

Kept records of customer interactions, process customer accounts and file documents

Provided accurate, valid and complete information by using the right methods/tools

PRIOR EMPLOYMENT DETAILS

PetSmart 1996 – 1999

Cashier, Inventory Management

PROFESSIONAL DEVELOPMENT & CREDENTIALS

BA Early Childhood Education Clemson University 1992

Technical Skills: Microsoft Office Suite and Internet

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