RESUME FOR

Jan A Oshetsky

*** ** *** *** *** ***

Fort Lauderdale, FL 33301

954-***-****

adzrn9@r.postjobfree.com

As a customer service associate with Amazon, I was in the Retail customer service space. In that space I received calls from customers regarding a variety of issues. Examples are giving delivery status of Amazon deliveries, replacing and refunding orders that were not received walking customers through self-service options on their account as well as other duties of retail customer service that may arise. Accomplishments

WORK EXPERIENCE:

Customer Service Associate

Amazon.com Services Inc.

202 Westlake Ave N

Seattle, WA 98109

888-***-**-**

Worked from September 2016 to September 2023

Responsibilities:

:

As a customer service associate, I was able to relate to the customer’s experiences especially with Amazon deliveries, as well as to see exactly what the real customer’s issues were because of the experience with my own issues and was able to relate to the customer; while maintaining quality standards.

Skills Used:

Work From Home Enterprise Customer Care Agent

Tele-Tech@Home

9197 South Peoria Street

Englewood, CO 80112

800-835-383

Timely and friendly resolution of customer request and or issue. Good listening skills, showing empathy by putting myself in the customer's shoes and going the

"extra mile" if i deem it necessary.

2

Worked From October 2010 to September 2016

Responsibilities:

As a Enterprise Customer Care Agent, I took calls for a major retailer for electronics and appliances (Best Buy). The types of calls taken were that of customers calling in online orders and in store purchases to check on their order such as order status and shipping/pickup information, modifying Level of Service, payment issues, placing orders for customers, order cancellation reasons, and de-escalating issues related to policy, product availability, etc as well as acting as supervisor on occasion during the Christmas season when asked. I also took calls regarding the Best Buy Express Kiosk Vending machines that are placed in airports, and such. Accomplishments:

As a customer care agent, I saw the customer experience through the customer's eyes and it gave me insight on how I would feel and react in a similar situation. I was able to put myself in the customer's shoes.

Skills Used:

Timely and friendly resolution of customer request and or issue. Good listening skills, showing empathy by puting myself in the customer's shoes and going the

"extra mile" if i deemed it necessary.

Work From Home Phone Rep

West @ Home

Omaha, NE

Worked from November 2005 to August 2012

Responsibilities:

I was a phone rep who received calls from customers responding to radio and tv ads. I worked on the Direct Response project. Products included Colonial Penn, AARP Medicare Supplement, Time Life Music, Shark, Ninja, etc. Accomplishments:

Basically, I do not feel like I made an impact or improved my skill as this was inbound telemarketing and I was reading scripts. However, I took the calls in a friendly manner, but I was reading scripts and showing sincerity in promoting the product with some customer interaction.

Skills Used:

Reading sales scripts and promoting product. This was inbound sales telemarketing. Education

High School Graduate - Attended Western High, Louisville, KY Graduated in 1973 - No College Degrees

NOTES:

I feel that i would be a valued asset to your company because of my experience in the Customer Service field with 15+ years in the customer service as well as the work at home enviornment. I understand that even though I am at home that I am still an employee of a company and this is to be considered the same as commuting to an outside office and I have the same responsibility in performance as well as attendance. Thank you for your consideration.