John Hauer

CSR, Inside Sales, Sales, Training, Data Entry, Order Entry, Lead Generation, Influencing and Negotiating Capabilities.

Huntsville, AL 35802

adzrml@r.postjobfree.com

+1-256-***-****

Authorized to work in the US for any employer

Work Experience

CSR/Inside Sales

Blake Brothers - Huntsville, AL

May 2023 to Present

Amazingly diverse HVAC, Plumbing, and Electrical.

SelectQuote Adviser

SelectQuote - Huntsville, AL

April 2021 to Present

Identifying potential Select Quote clients.

Lighting and Electrical Sales

Home Depot - Huntsville, AL

April 2016 to May 2017

Started out as as a loader inside and outside. After 10 months was transferred to the electrical department. Constant and ongoing contact with the public. Much research and special ordering, as well as consultative selling.Won several awards. May - August 2017 a family tragedy occurred and I needed to go out of state to help with estate issues. This has since freed me to relocate. Service Writer

Gigaparts, Inc - Huntsville, AL

September 2007 to December 2007

Interact with customers on behalf of technical department-explain repairs done, billing practices, gather information for the tech department so the repairs can be done. Imparts, Inc. -- Huntsville, Alabama

Paramount Place

1426B Paramount Drive

Huntsville, AL 35806

256-***-****

Accounts Development Group Manager

The Axis Group - Huntsville, AL

May 2007 to September 2007

Huntsville, Alabama

Industry: Electronics, Components, and Semiconductor Mfg Accounts Development Group Manager

256-***-**** Ext. 15

To locate worthy markets and sell products. The Axis Group is a consortium of manufacturer's representatives selling parts and services in the SE USA. CIC ADMINISTRATION

LG Electronics - Huntsville, AL

March 2005 to April 2007

35824

My position originally helped ascertain the effectiveness of the Customer Service Department in how it deals with LG customers by the use of LG sponsored surveys or interviews. There was also extensive use of the computer in recording information and correcting contact information.

CSM Planning has also taken on the responsibility of helping the Return Authorization Department to gather data to better serve LG customers i.e. Unit Exchanges to refunds. This work also entails extensive Hauer / 2

telephone and computer use.

3/2005 - 3/2007 LG Electronics Huntsville, Alabama Industry: Electronics, Components, and Semiconductor Mfg. CIC Administration

Correlating customer data for the Return Authorization Department in order to determine the validity of customer complaints about failure of LG Electronics products. Also, and most recently tacked onto the job, is answering questions for customers when customer service division is stuck for an answer. Communications & Marketing

FPMI Solutions, Inc - Huntsville, AL

August 2004 to October 2004

Industry: Printing and Publishing

Communications & Marketing

PMI Solutions, Inc. 4901 University Square, Suite 3, Huntsville, AL. 35816 1-256-***-****.

Facilitates new sales; reactivates dormant accounts by phone & email for publisher of books for the federal workforce. A contracted position.

Human Resources Trainee

Superior Solutions Incorporated - Huntsville, AL

February 2004 to May 2004

Temporary Position

256-***-**** Calling testing candidates for the Transportation Security Agency through PMI Solutions and discussing testing sites, testing dates, as well as pertinent information about said candidates; setting testing sites and dates with the candidates, then recording it in the computer, using several different forms of software.

Salesman

Mercedes Benz - Huntsville, AL

July 2003 to October 2003

256-***-**** Sales and leasing of new and pre-owned Mercedes Benz automobiles. Aide

The Opportunity Center-The ARC of Madison County - Huntsville, AL January 2002 to July 2003

Training developmentally disabled adults in life and social skills. Customer Service Rep

Books a Million, Inc - Huntsville, AL

October 2001 to February 2002

256-***-**** Customer service and shipment distribution throughout the store. I was also responsible for paperbacks.

Addictions Counselor

Huntsville Metro Treatment Center - Huntsville, AL February 2001 to June 2001

Counseling patients as per treatment protocols as well as conducting case management. 256-***-**** Supervisor

YMCA/ PALS PROGRAM - Galesburg, IL

August 1998 to November 1999

I was responsible for the part-time (morning and late afternoon-evening, Mon-Fri) education and socialization of children from kindergarten to 5th grade. A Great Job! Tel: 309-***-****

Assistant Manager

Unger'Gym - Galesburg, IL

June 1995 to August 1999

Took in membership fees, cleaned, repaired equipment, helped balance books-all in return for membership and 24 hr access to gym. Gym was sold in 1999 to another party. Horticultural Sales

Bridger - Galesburg, IL

March 1997 to July 1997

Selling horticultural products, running register, closing register, watering and pruning plants, loading and unloading.

Tel: 309-***-****

Inside Sale and Customer Service

APAC - Galesburg, IL

August 1996 to February 1997

Call Center set-up. Company folded its tent and moved to Rock Island shortly after I left. Janitorial Services

Gates Rubber Company - Galesburg, IL

February 1996 to August 1996

Responsible for keeping the entire Gates Manufacturing plant's floor clear and clean, as well as cleaning extruder machines. I also did some assembly work, as well as repairing floor machines. 1-309-***-****.

Customer Service Temp

Tri Com Incorporated - LaGrange, Illinois, US

May 1995 to August 1995

I received and distributed company information to prospective and actual customers of Tri Com Inc. . I also prospected for business for sales staff via telephone. 1-773-***-****.

Sales

PMIC - Downers Grove, IL

April 1992 to May 1995

I sold medical books, medical insurance coding books, medical reimbursement books, medical texts, medical practice management books, and computer programs dealing with the aforementioned books. These sales were performed mostly by telephone, catalog or letter. Sales were generated by research

(my own efforts).

Tel: 800-***-****

Education

Bachelor's in Anthropology

Westminster College - Fulton, MO

August 1998

Bachelor's in Anthropology / Sociology / Art

Westminster College - Fulton, MO

August 1982 to August 1986

Skills

• Microsoft :Excel, Powerpoint, etc. Apple: app building. Typing, office machines, shipping, receiving, and incredible soft skills. (10+ years)

• Inside Sales

• Human Resources

• Practice Management

• Developmental Disabilities Experience

• Case Management

• Sales

• Microsoft Outlook

• Outside Sales

• Horticulture

• Healthcare Management

• Equipment Repair

• Order Entry

• Paratransit

• Bus driving

• Customer service

• Recruiting

• Computer skills

• Microsoft Access

• Technical support

• Communication skills

Languages

• English - Expert

Certifications and Licenses

Driver's License

CPR Certification

First Aid Certification

Assessments

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Outside sales — Proficient

August 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Inside sales — Proficient

November 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

December 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Publications

HWA Member

January 2017

Member of good standing with the Horror Writers of America. Additional Information

SKILLS: Skill Name Skill Level Last Used/Experience Keyboard Intermediate Currently used/5years

Customer Service and Sales Expert Currently used/20 years Computer Computer Intermediate Currently used/5 years

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