Customer Service High Volume

AMANDA DRONET

SUMMARY

Hardworking employee with cusiomer service, mulftasking and ime management

abilities. Devoted to giving every customer a positive and memorable experience.

EXPERIENCE

Sewer

MGM RESORTS BEAURIVAGE Biloxi, MS Augus!2018- Apal 2023

+ Provided exceptiond service to high volume of daily customers.

+ Operated FOS terminds to input orders. spit bills and calculate totals.

+ Displayed enthusiasm and knowledge about restaurants menu and products.

+ Checked with customers fo determine safistaction with meds, promptly taking

action lo correct problerrs.

+ Communicated with hosts, bussers and kilchen stall to prepare forand serve

customers.

+ Developed rapport with quests and assistedin generaing repeat business by

providing exceptional customer service.

+ Arranged place settings with clean tablecloths. napkins and tableware to prepare

for incorring quests.

+ Mainlained paiite and profesional demeaner to patrons fo encourage inquiries

and order placements.

+ Checked with quests fo get feedback on food .

Assistant Store Manoger

Dotar Genera Training Store Bioxi, MS Februcry 2012- Augus! 2018

+ Answered customer ques fons and addressed problers and complains in persion

and viaphone.

+ Handled complaints from customers by empatheticaly Istening, recording details

and ollering solutions.

+ Completed frequent wali-throughs and directed leam members to corect saves

impacting store appearance or profestionalsn,

+ Handled scheduling for store shifts to achieve adequate stating.

+ Maintainedinventory by checking merchandise to deterrrine levels.

+ Delegated assignments based on team strengths 1o optimize floor coverage and

service levels.

+ Coached and developed store associates through formed and informal

interactions.

+ Interviewed and vetted ob applicants to make elective hiting decisions and

vacancies with strong leam members.

+ Monitored inventory levels and placed new orders for merchandise lokeep supply

well-stocked.

CONTACT

oS 282157156

© 217énandaaignal.com

© Biloxi. ms 39530

SKILLS

+ GuestEngagement

+ Cath Handing

+ Store Organization

+ POS Operation

© Operations Oversight

+ Worklorce Management

+ Sales Growth

+ Customer Experience

+ Time Management

+ Hing and Training

+ Stat! Management

+ Problem Salving

+ Senice Prioftzation

+ Salesand Marketing

+ Suggestive Seling

+ Positive and Professional

+ High-Volume Dining

+ Elective Customer Upseling

+ Retal Operatons

+ Relationship Buidingand

Management

EDUCATION AND

TRAINING

High School Diploma

Dilbervile High, D'ibervile, MS

May 2004

Contact this candidate