Kerry Watkins

* ***** **** ·Salisbury, MA *****

(Tel.) 978-***-**** · (email) adzrlp@r.postjobfree.com

Human Services Professional

Highly accomplished social worker with a proven track record of assisting clients and families with financial assistance through State and Federal Agencies. Proficient in departmental EMR & Microsoft Office. managing a variety of client circumstances and challenges. Excellent communication and problem-solving skills. Team oriented, adept at fostering winning, client-focused environments which create value internally and externally.

Department Policies, Principles, Procedures & Regulations · Exceptional Problem-Solving Skills · Thorough Follow-up · Empathetic Approach Toward Clients · Collaborative Approach · Technology Solutions · Matrix Management · Risk Management · Case Management

PROFESSIONAL EXPERIENCE

Commonwealth of Massachusetts · 1993 - 2023

Department of Transitional Assistance Social Worker

Benefit Eligibility & Referral Administrator

oComplete assessments determining families’ eligibility.

Administrator for:

oTAFDC, EAEDC, SNAP and Homeless Replacement

Administered and managed high volumes of caseloads.

oInitial contact through service delivery

oMonitored and evaluated cases to maintain benefit levels.

Provided referrals to other state agencies where appropriate.

Provided and updated EMR records of client cases

Trained and guided co-workers in accomplishing team objectives

Evaluated and mitigated program risks with management support

Communicated and monitored project scope with stakeholders and cross-functional teams.

Homeless Specialists

oProvided guidance for clients identified as having significant barriers to employment and self-sufficiency.

Mental Health Challenges

Substance Use Disorders

Victims of Domestic Violence

EDUCATION

BS - Psychology, Plymouth State University

References upon Request

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