Curriculum Vitae

Ayo Oduseun

Email: adzrlm@r.postjobfree.com Mobile: 079********

Personal Profile

An experienced operations Team Leader is seeking a challenging role within manufacturing sector. With experience of supporting, contributing and delivering crucial tasks to high standards.

Additional responsibilities include analysis, co-ordination towards continuous improvement deliverables as well as taking ownership of the relationships between customer representatives and the operations team.

Core Proficiencies

Certified in industry best practices.

Proficient with Information Technology Infrastructure Library (ITIL)

Microsoft Office applications: Project, Share-Point, Word, Excel, Outlook & PowerPoint.

Exceptional Business & Commercial awareness and acumen

Confident in fast moving consumer goods sector.

Monitoring operations performance against Key Performance Indicators.

Identifying risks and opportunities for growth for the business.

Effective communication at all levels.

Tenacious problem solver who takes responsibilities of issues to resolution.

Strong organisational, time management and prioritisation skills.

Strong liaison and presentation across business functions.

Career History

July2014–To date Store Team Leader J Sainsbury’s Chingford

Achieved 100% on corporate & retail customer engagement for November 2015 store visit (external audit) and a previous 100% on customer interaction in August 2015.

Assists the Sainsbury’s 20-20 sustainability Plan in store for further business improvements.

Assists the senior store Management with running the store, being a leading example of brilliant customer service to both corporate and retail customers.

Specialised in and succeeded in reducing store waste, store internal profit loss resulting in improved overall profit for the business.

Introduced routines that improved brand standards as a result impacted store business image 2014-2015 on customer journey experience.

Led and motivated colleagues in everything from stock replenishment, food safety and customer service, store set up, on-line grocery shopping, administration, driving sales, and back office operations,

Deputised in the absence of Department Managers.

Took initiative to resolve complex business issues, offered alternative solutions/ a workaround in the absence of issue owner or function responsible and informed senior management for permanent solutions.

Communicated. contributed to solution findings during store daily/weekly and monthly huddles.

Steered the team towards the vision of Salisbury 20-20 Sustainability Plan through consistent communications and updates weekly.

Career History Contd,

June2012-July2014 Marketing/Network Lead (UK Launch Team) Memento UK

Promoted new telecommunications & energy solutions to United Kingdom market.

Identified where Momentis U.K. products & services will be best suited.

Recruited marketing representatives to duplicate my efforts.

Co-ordinated business presentations & events for new leads.

Analysed and evaluating customer taste and preferences against our products.

Organised meetings and follow ups.

May2012-October2012 Operations Team Lead (London 2012Olympics)

Worked with TRP Team at the Olympic venues across the Capital, in retail operations capacity mainly to be accountable in setting and hitting sales targets.

The Health Check reviews of the outlet, security of the outlet, stock within the Games Venues and implementation of all TRP policies and procedures.

Conducted on-going operational support throughout the Games managing /motivating the Team, improving and drove performance on a weekly basis.

Delivered exceptional Business 2 Customer experience for all.

Secured the resources vital to the team, Olympic park managers, customers and all visitors to the venues. Supported and Co-operated with the authorities for safe and secure monitoring of the venues.

Dec.2008-May2011 Next Step (warehouse/logistics lead) Colleague IKEA London

• Tracked/Produced project financial reports on regular basis which ensured projects were within financial tolerance levels resulting in reduction in project cost of 15%.

• Identified milestones, deliverables and driving requirements control through-out

operations life-cycle and ensure traceability to delivery.

• Analysed the problem domain, selected the analysis approach and identified the improvement areas there resulting in savings in excess of 35%.

• Participated in workshop sessions with subject matters experts, functional managers, key-end users, gathered requirements.

• Contributed to business case, business plans validation and documentation.

Assisted in Change management also enabling the Business to save time on rework which increased productivity up to 30%.

• Assessed current business process and information technology needs and change requests.

Nov.2003-Dec.2008 Advanced Colleague (warehouse /logistics supervisor) IKEA London

• Supported the Business Navigation Team and the Project Steering Group in projects delivering solutions across IT systems, enhanced HR processes and Systems and technologies.

• Consulted with Store Steering Group with Strategy analysis and management using frameworks such as Swot, Most, Smart, and Pestle analysis at various levels.

Assisted with analysis of and identifying the competition within the market to our business with Porter’s Five Forces Model and the Boston Box Matrix.

• Created exception plans in regard to deviation within the project scope.

• Recorded lessons learned for continuous business improvements.

• Conducted presentations and documents to colleagues with Ms Office tools.

Career History Contd,

• Monitored outcomes and ensured effective communication between all parties involved.

• Liaised with contractors, marketing and senior level management with report on on-going projects.

• Co-ordinated and risk change and quality to support senior manager.

• Utilised MS Project to define and monitor task to be carried implemented by project team.

• Provided administrative support and keeping documents easily located within department files.

• Applied Prince2 Methodology & ITIL governance to manage and co-ordinate the implementation of projects.

• Co-ordinated all user training session for new systems and services.

• Assisted with Risk assessment and Configuration update monitoring, and Change Control procedures and duties.

• Worked closely with fellow members of the Projects Specialist Team Managers in order to provide or request back-up support when necessary.

• Prepared project status reports, attend and arrange project team meetings.

• Attended project review meetings check progress against agreed targets taking into consideration Risks, Assumptions, Issues and Dependencies.

• Assisted with User Acceptance testing of tools & systems on Alpha & Beta sites.

Dec.2003-Dec.2004 Consumer Specialist Advisor BSS Consumer Direct.

Operated a central filling system for projects; compiled, copied and distributed all project management products.

Monitored Project progress against plans, produced highlight and checkpoint reports to communicate or escalate deviations.

Assisted in training staff with consumer’s phishing, scams, verifying business websites.

Acted as a Specialist Advisor on more complicated consumer queries due to my prior knowledge and background in Business & Finance Regulations.

Monitored the team at regular intervals within RAIDS framework to ensure it is within critical success factors.

Organised attended meetings, took minutes and arranged venues.

Maintained and track project issues and actions within of risks assumptions issues dependencies framework.

Produced progress reports and providing diary, venue and absence management of the team.

Provided administrative support to all personnel associated with the project.

Acted as quality review Scribe, and also participated in peer review to ascertain the quality of advice given to the public.

Monitored performance in relation, business functions overall productivity.

Monitored tolerance and kept track of the actual use of contingency.

July2001-Nov.2003 Client Liaison Co-ordinator Imagine Finance.

Provided frequent progress reports and assisted with the marketing wide variety of financial products.

Career History Contd,

Studied, understood and advised customer on financial products best suited to their needs from secured & unsecured Loans, mortgages, Buy to let options.

Reviewed and monitored the loan applications at regular intervals to ensure it is within policy& procedures. Maintained record of incidents, issues, risks and dependencies with resolutions.

Logged vacation and Property diary maintenance, collection and management of team

Produced progress reports and for the project team.

Attend review meetings and check sales against agreed targets.

Trained the team in the application of in house bespoke financial tool, Business Management Console, and updated on changes.

Updated and maintained incident, issues and risks documentation.

Assessed our competitor’s products & services to inform Senior Management in order to create awareness within the sales & negotiation team.

Used MS Office including MS Projects, Power-point tools to present to senior management, Business clients, external contractors and colleagues.

Liaised with other UK branches for a defined process that improved sales & output in order that this can be implemented in across the franchise.

September1997-July2001 Supervisor Boots the Chemist Regent Street London

Engaged high profile west end customer clientèle and offered them Boots goods and services.

Performed customer service duties within the store with consideration for Health and Safety food consumables.

Specific responsibilities included safety checks on fire equipment i.e. fire extinguishers, fire exits, training store colleagues on safety working practices.

Processed customer's Polaroid films into photographs according to customers taste and preferences.

Operated within the remit of Consumer credit agreements i.e. Distance Selling

Regulations, Sale of Goods Act 1979. Liability for defective Goods and Supply of Goods 1973.

Store opening duties at start of day and store closure at the end of business day.

Constant liaison and team work with store profit and loss both internal and external personnel. Increased sales by selected product add-ons for a variety of sales promotion within the store.

Education and Training

December 1998 -to May 2012

Cisco Networking/Technologies & Architecture

ISEB Foundation certified in Business Analysis

ISEB ISBTQ Foundation certified Tester

ISEB ITILV3 in Service Management

September 1992-1998

BSc General Practice Surveying

Business and Finance FSA Regulations

Interests

I enjoy taking part in team sports i.e. football and basketball, watching The Premiership and the NBA.I also support my local charity assist, visit, meet the venerable residents.

References

Available on request.

Contact this candidate