Customer Service Truck Driver

TRISTON O’DELL

**** ************ ******** **, *****

832-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure a manager position. Ready to help the team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal, time management, and problem solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.

SKILLS

Customer service

Retail operations

Store opening and closing

Leadership

New hire training

Management training

Cash handling

WORK HISTORY

7-Eleven

Assistant store manager (April, 2022 - April, 2023)

Trained new employees on proper protocols & customer service standards.

Developed & maintained strong relationships with vendors to facilitate timely product delivery.

Managed opening & closing procedures & recommended changes to enhance efficiency of daily activities.

Supervised & evaluated staff to help improve skills, achieve daily objectives, & attain advancement.

DLP Construction & Renovation

Laborer/ Carpenter (May 2021 – April 2022)

Planned & executed work with proper tools and materials to maximize efficiency.

Planned & laid out work from blueprints, drawings and models.

Inspected completed work for conformance with specifications/ requirements and confirmed compliance with applicable building requirements.

Operated forklifts and other machinery.

On-Site Towing

Tow Truck Driver (January 2021 – May 2021)

Drove safely in various weather and road conditions to avoid accidents.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Recovered vehicles, completed private tows, and managed involuntary pickups on behalf of the business and law enforcement.

Answered, scheduled, and responded to reserve calls at specific times and locations.

Completed regular inspections and maintenance on equipment to maintain peak performance.

N.E.S.W Wrecker service

Tow Truck Driver (March 2020 – December 2020)

Drove safely in various weather and road conditions to avoid accidents.

Completed basic maintenance and minor repairs to keep vehicle neat and operating properly.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Used equipment such as dollies and go-jaks to make removing a vehicle from an unauthorized area easier.

Delivered exceptional tow truck driver service to customers and clients.

KTL Auto-storage & Safetow

Dispatch/ Front Desk (April 2019 – June 2020)

Answered, called, and dispatched calls to drivers in the area for the most efficient service.

Input tickets into computer system brought in by drivers to maintain inventory.

Checked in cars/ vehicles brought onto the storage lot to access damages.

Assisted in resolving customer complaints and grievances.

Processed payments and invoices for dispatched calls to provide proof of transaction.

EDUCATION

Attended Cypress-Ridge High-school from (2013 – 2016) and graduated June of 2016.

Extracurricular activities included wood shop, auto-tech, machine shop, and welding.

AWARDS AND ACKNOWLEDGEMENTS

Received a welding certification in 2016.

Promoted after working 2 months with the company.

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