Customer Service Team Members
Resume:
*******@*****.***
Bozeman, MT *****
Skills
Merchandising
Customer Satisfaction
Multitasking and Prioritization
Product Flow
Teaching and Training
Education And Training
Bachelor of Science:
Russian, Central And Eastern European, And Eurasian Studies
St. Petersburg Polytechnic
St. Petersburg Russia
05/2002
Bachelor of Science:
Business Administration And Management
The University of Montana
Missoula, MT
05/1998
Bachelor of Science:
International Business Management
University of Wisconsin - Madison
Madison, WI
Traci Fesolowitz
Summary
Experienced Management Consultant specializing in business operations, compliance requirements and standard procedures. Strategic leader and creative problem-solver with 18 years of related experience. Results-oriented approach to dynamic organization within retail pindustry.
Experience
Casey's Corner - Clerk
Bozeman, MT
07/2022 - 04/2023
Processed sales transactions to prevent long customer wait times.
Oversaw office inventory by restocking supplies
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Attended to gas spills and accidents promptly and according to established guidelines.
Inspected identification to determine proper age of customers for alcohol and cigarettes.
Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
Walmart - Assistant Manager
Bozeman, MT
09/2021 - 05/2022
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Walmart - Co Manager
Twin Falls, ID
09/2019 - 09/2021
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Oversaw daily operations, maintenance and administration of various properties.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Trained employees on additional job positions to maintain coverage of roles.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Recruited and hired qualified candidates to fill open positions.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
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