Sales Manager Customer Service

SANDRA J. SOUCIE

**** ********* **** ********, ** 60103 630-***-**** adzrjk@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly-driven and accomplished sales and marketing representative with experience in launching new programs/products, building new business, and forging successful relationships with external business partners. Proven success in establishing a lasting presence in new markets, identifying growth opportunities, implementing new business, marketing, and sales initiatives to support corporate objectives. Effective communicator with strong presentations skills and the ability to provide innovative sales and marketing solutions. Excellent training capabilities with experience in facilitating training B2B customers.

KEY STRENGTHS

Sales & Revenue Generation

Customer Relations/Development

Strong Leadership Skills

Account Management

Market Analysis

Customer Service Approach

Product/Program Launches

Effective Negotiating Tactics

Competitive Market Growth

PROFESSIONAL EXPERIENCE

United Parcel Service, Atlanta, GA/Chicago, IL 2014-Present

Sales & Marketing/Retail Channel Support Rep

Recruited to pioneer and launch UPS’s Access Point Program within the Chicago Metropolitan area

Develop and maintain growing customer business by interfacing with customers to identify business needs and position UPS products and services to meet client needs

Implement Access Point Solutions to provide optimal value to customers

Prioritize customer opportunities and implement account strategies

Conduct sales and service calls and train customers on use of program

Maintain accounts and quickly resolve customer issues and concerns

Fortis Commercial Concrete, Bartlett, IL 2013-2014

Territory Sales Manager/Permit Manager - (Contract)

B2B for a Commercial/Residential Concrete Contractor

Closed sales with an average increase of 25% annually

Obtained commercial and residential permits within many municipalities

Assessed the scope of projects and relevant permit requirements and educated customers regarding necessary permits and general code compliance of proposed projects

Ensured company was current with licenses and bonds in each municipality on a continual basis

Organized and maintained technical files to sustain general permitting functions

The Movado Group, Inc., Paramus, NJ/Chicago, IL 2006-2013

Sales Account Representative

Ensured strong sales growth and profitability with key accounts, including Macy’s, Carson’s, Lord & Taylor, Nordstrom, and major jewelry chains

Developed and facilitated corporate, regional and large in-store sales training for retailers, including merchandising assistance with displays and new product launches

SANDRA J. SOUCIE

Established and maintained strong relationships with account managers and associates; managed and increased department store sales

Provided support and use of marketing and merchandising materials to promote products

Implemented creative and successful strategies to increase sales and brand awareness through national advertising and in-store point-of-sale awareness

CooperVision, Inc., Fairport, NY/Chicago, IL 2010-2012

Lens Replenishment Specialist - (Contract)

Developed customer relationships and secured sales with Eye Care professionals throughout the Chicagoland area specializing in new product launches

Maintained point-of-purchase materials in full alignment with branding guidelines

Reported weekly activity, expenses, competitive activity, account changes, promotions, and administrative functions within assigned territory

Tracked the velocity of trial lens depletion by individual fit to assess overall productivity of the set

Produced a 20% increase in overall sales to $2.9M for assigned territory consisting of 100-plus accounts

Kenar Homes, Inc., Schaumburg, IL 2005-2006

Sales Manager, New Construction

Managed the marketing/sales vision and strategy for the division, including pricing, product mix, competitive market analysis, new community opening, media planning, building the brand, advertising, public relations, model merchandising, signage and media exposure

Dartmoor Homes, Inc., Hoffman Estates, IL 2003-2005

Sales Associate: New Construction – Custom Homes

Influenced the decision process and communicated value to buyers through in-depth needs analysis; maintained knowledge of local markets, competition, real estate laws/rules, public opinion, local and national trends, and any government proposed regulations related to the home-buying industry

PROFESSIONAL EXPERIENCE PRIOR TO 2003

Liz Claiborne, Inc., The Monet Group, New York, NY/Chicago, IL

Sales Merchandiser Representative

Charles Levy Circulating Company, Chicago, IL

Territory Manager

Responsible for both territory management and supervision of 40 part-time employees

EDUCATION

Elgin Community College, Elgin, IL

Successful completion of business classes

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