Customer Service Life Insurance

JEFFREY SWANTON ** Glengarry Drive

Stratham, NH *3885

603-***-****

*********@*****.***

EXPERIENCE

ABIERTO NETWORKS, YORK, ME — CLIENT

SERVICES

**** - *******

• Championed Agile Methodologies, expediting customer issue resolution through streamlined hardware and software configuration guidance.

• Fostered cross-functional collaboration to drive product knowledge and optimize media player and display screen performance.

• Master customer support across email, live chat, and phone, adeptly resolving diverse technical challenges in a Scrum Environment.

• Implemented invocative Google Sheets solutions for equipment tracking and management, enhancing team organization and productivity.

AAA NORTHERN NEW ENGLAND — LICENSED

LIFE INSURANCE AGENT

2022 - 2022

• Sold Term and Permanent Life Insurance to AAA Customers following Scrum and Agile Methodologies.

• Cold called, networked with local networking groups, current clients, and coworkers for referrals following the Agile and Scrum Methodologies

SELECT QUOTE — ACCOUNT EXECUTIVE

2021 - 2022

• Assisted Medicare approved clients for the right Medicare Supplements and Medicare Advantage plans to fit their needs and budget during the Medicare Enrollment Window.

• Cold called, networked with local networking groups and coworkers for referrals following the Agile and Scrum Methodologies.

CAREPATROL OF GREATER MERRIMACK VALLEY

— OWNER/PRESIDENT

2016 - 2020

SKILLS

• Scaled Agile Framework

• Team Effectiveness

• Team Performance

• Asset Management

• Internal and External

Communications

• Cross-Functional Team

Leadership

• Customer Centricity /

CRM

• Quality Assurance

• Critical Thinking

• Creative Problem Solving

• Public Speaking

• Inclusive Leadership

• Operations Management

• Adaptability / Advocacy

• Influence / Resilience /

Integrity

• Empathy / Understanding

• Continual Process

improvement

• Multitasking

• Customer Service

TECHNICAL

• Agile, Waterfall, Scrum,

Lean

• Kanban

• Jira

• Confluence

• Amazon Web Services

(AWS)

• Collaboration

Technologies Slack,

Teams, Webex, Zoom

• Google Cloud Platform

(GCP)

• Owner of a franchise that assisted families to find the right benefits, care and living for their loved ones.

• Contracted with over 40 Assisted Living and Memory Care facilities using Agile to organize the contracting phase and commission structure.

• Becoming well knowledge on Medicare/Medicaid benefits.

• Adapting Agile and Scrum to use Doctor’s Offices, Elderly Care Attorneys, Rehabilitation facilities and Senior Centers as referral sources.

FIDELITY INVESTMENTS —

SYSTEMS/APPLICATION ANALYSTS

1997 - 2015

DevOps:

• Cultivated Customer Satisfaction through Agile-inspired warm, knowledgeable, and positive communication.

• Navigated inquires, resolved issues, and managed customer relations in a Scrum like environment to build trust and loyalty.

• Optimized Fidelity’s advanced ticketing system, swiftly tracking service outages and following up on resolutions using Agile principles.

• Revolutionized quality control policies and procedures, embracing continuous improvements to reduce wait times and neutralized customer complaints.

EDUCATION

Bachelor of Science in Information Technology, University of Phoenix

• Google Suite / Google

Apps

• Microsoft Office

(PowerPoint, Word, Excel)

• SDLC

CERTIFICATIONS

• Certified Scrum Master

(SCM)

• Agile

• Jira

• AWS Certified Cloud

Practioner

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