Vice President Customer Service

Todd Rogers

Middleton, MA ***** Phone: 973-***-**** email: ***********@*******.***

Business Development & Relationship Manager: Top Ranked in Performance

Expertise in the consultative sales process

Global-thinking professional offering 20+ years of high-volume experience, building and maintaining new business as well as managing existing accounts. Impeccable history of consistently meeting business objectives and exceeding targets. Possess Tier 1 understanding in fixed income and buy to sell sides. Exceptional ability to work under high-pressure environments. Skilled in leveraging innovative marketing techniques and solid management acumen, complemented by a proven ability to find and close new business. Well-respected for savvy in interpreting financial data and reports. Series 7 & 63, Securities Information Essentials license, and Massachusetts life and health insurance license.

Acknowledged for capacity to inspire, achieve consensus, as well as mediate and deliver predefined goals despite personality differences, difficult situations, and changing priorities. Adept at managing multiple tasks while isolating and resolving problems. A poised, polished, and articulate presenter of ideas.

Stellar reputation for delivering superior customer service.

Expertise includes: New Business Capture Strategy, Deep Dive Research, Relationship Consultation, Strategic Planning, Market Analysis, Business Startup, Account Strategy, Win-Win Negotiations, Industry Networking, Building Referrals, Office Launches

CAREER EXPERIENCE

Channel Sales Executive Unified office, Inc. Nashua, NH July 2021 – December 2021

A leading managed services provider of business class communications services to small and medium-sized businesses

Promote the sale of business Voice over Internet Protocol (VoIP) and unified communications services and hybrid private cloud services to small to medium-sized businesses, mobile workforces, bring-your-own-device tablets and smartphones, VoIP consulting services, elephant trunking, and broadband networks.

Financial Advisor Prudential Financial Boston, MA August 2020 – March 2021

Proposing strategies for short-term and long-term financial soundness

Conducted deep-dive research into clients’ existing financial posture and developed tailored saving and investment programs to meet their wealth growth goals.

Private Client Banker JPMorgan Chase Boston, MA October 2019 – July 2020

Provided concierge service to high-net-worth clients in leading their investment choices

Assisted clients achieve their financial goals by delivering the right solutions and services across credit and banking. Supported clients' unique goals and helps build, preserve, and manage their wealth over time.

Well-regarded for conducting tenacious and thorough analysis of clients’ current financial status

Robust reputation for making complicated financial matters readily understood by all

Investment Banking Division Senior Investment Officer UMB Bank New York, NY January 2017 – October 2019

Established fixed income sales and trading operation (municipal bonds, taxable securities)

Launched first UMB Bank Fixed Income trading office on the East Coast, supported by an experienced staff

Opened ~20 accounts with individuals who had not conducted business prior to new office initiative

Netted accounts throughout the Northeast and the rest of the country, including Mutual Funds, Insurance Companies, Hedge Funds, Trust Departments, Wealth Managers, and SMA

Todd Rogers (Page 2)

Middleton, MA 01949 Phone: 973-***-**** email: ***********@*******.***

Senior Vice President, Institutional Sales StockCross Financial Group Boston, MA October 2015 – December 2016

An honest approach: earning trust, building relationships

Rehired to build upon prior success and reestablish relationships with current clients; introduce new clients to fixed income expertise; charged with sales effort within fixed income department

Established new customer relationships with Wellington, Prudential, First Trust, Hartford Insurance, MFS, and continued building on current customer relationships

Continued to provide sales expertise to clients that led to new business and establishment of deeper relationships within the Fixed Income department in a difficult market environment

Retirement Consultant, 401k Empower Retirement Andover, MA August 2015 – October 2015

Educating clients on advantages and benefits of employer sponsored plans participation

Pro-actively contacted plan participants to educate on 401k options and incoming rollover options, increasing retirement plan contributions as well as providing product and plan information

Excelled at outbound calls and building relationships with customers on a firsthand basis

Recognized for providing excellent customer service that builds and maintains relationships

Institutional Sales Executive Ross Sinclaire & Associates, llc Boston, MA July 2014 – October 2014

Always challenging the status quo

Charged with promoting sale of mutual funds in support of investment banking, municipal finance, corporate finance, and fixed income trading in full-service brokerage firm

Increased brand exposure among variety of buy-side accounts during unstable market conditions

Secured client base: Goldman Sachs Private Client, BNY Mellon, Van Kampen UIT, Wellington Management, Hartford Ins., Credit Suisse, and Jeffries Arbitrage

Vice President, Institutional Sales Oppenheimer Company Boston, MA October 2012 – July 2014

Leading a national investment boutique to new growth

Bought and sold municipal bonds for accounts such as Blackrock, Hartford Insurance, Eaton Vance, MFS, Franklin Funds, Lord Abbett, and Mackay Shields, for trading desk and retail sales force opportunities

Secured key bond orders that resulted in closing highly profitable deals in WA and IN

Recognized as top performer; produced $600K in sales revenue during first year

Vice President, Institutional Sales StockCross Financial Group Boston, MA August 2011 – September 2012

Cutting edge technology; back-to-basics mentality

Charged with establishing new fixed income department; bought and sold securities, stocks, bonds, mutual funds, packaged products, and others; oversaw client accounts including Appleton, Gannett Welch, Boston Company, Eaton Vance, Blackrock, Invesco, Edward D. Jones, and Credit Suisse

Opened many new accounts that firm failed to secure despite repeated efforts; accounts are still active

Generated $600K+ in sales revenue during first year

Maintained upper ranking in sales during entire tenure; named Partner in 2005

Additional work history as the Vice President, Institutional Sales for Janney, Montgomery, Scott Corp., the Vice President / Partner, Institutional Sales for GMS Securities Corp. and as the Vice President / Partner, Institutional Sales for J.P. Hanauer LLP.

EDUCATION & LICENSURE

Bachelor of Arts (B.A.), Marketing & Public Relations Hartwick College Oneonta, NY

Series 7 & 63 National Association of Securities Dealers Washington, D.C.

Massachusetts Life Insurance license Division of Licenses, State of Massachusetts Boston, MA

Securities Information Essentials license Financial Industry Regulatory Authority Washington, D.C.

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